Install Plugins list is empty (8.6.1) Posted by phidler - 09 Sep 08:16PM Hide picture I've noticed that my File>Plug-ins>Install Plug-ins dialog is empty, whether I select "New and updated" or All plug-ins. A relaunch didn't fix this. When "New and updated" is selected, the list reads only "No new/updated plug-ins". When "All plug-ins" is selected, the list is completely blank. I updated to 8.6.1 a few days ago, but haven't used this menu in weeks, so I don't know if it's a new issue. Suggestions? Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Mike Lyons - 09 Sep 08:24PM (edited 09 Sep 08:26PM) Hide picture I have just tried this and get the same result. I also tried it in Sib 7.5. It gives an error to check my internet connection (obviously wide of the mark). Going to the plugins webpage works fine. If Ingrid is listening it would be good to get your help. This was working the other week because I updated a couple of things. What is happening? -- Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.6.1 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC, Si me castigare vis, necesse est me intellexisse. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 09 Sep 08:34PM Hide picture Agreed. You can download the zip files and install plugins manually, but the plugin installer itself in versions 7.1.3, 7.5. and 8.6.1 (at least) is showing nothing. -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Mike Lyons - 09 Sep 08:57PM Hide picture I bet it has something to do with that bloody Avid application manager! -- Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.6.1 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC, Si me castigare vis, necesse est me intellexisse. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by phidler - 09 Sep 09:05PM Hide picture FWIW, I did successfully install a plugin this summer using that dialog, and I was on 7.5.x. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 09 Sep 09:08PM (edited 10 Sep 07:03AM) Hide picture This should be OK now. I think it was my fault - something in the recent update I made to Respell Uncommon Accidentals seems to have done something funny to the list. The zip file for Respell Uncommon Accidentals has been removed for the moment until we can figure it out. -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 09 Sep 09:21PM Hide picture Well maybe not. Can someone else try to see if the list shows up? Mine did for a while but it is gone again. -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Laurence Payne - 09 Sep 09:25PM Hide picture Nothing showing here I'm afraid. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 09 Sep 09:55PM Hide picture I have lost it again after a reboot. Note that this affects all Sib 7+ versions of Sibelius, at least as far as my machine is concerned. -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Laurence Payne - 09 Sep 10:02PM Hide picture Ouch! Could it have hit a size limit? Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 09 Sep 11:08PM Hide picture Is there a non-registration tech support we can contact about this? -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Chris Crawley - 09 Sep 11:19PM Hide picture The list was populated when I looked earlier this evening, but blank when I tried for the second and subsequent times. -- Chris Crawley (composer and horn-player) using Dorico 1.1, Sibelius 7.1.3, NotePerformer 2.0.2, Windows 10 64-bit, Intel Core i7, 3.30GHz, 64GB RAM, DacMagic 100 Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by James - 10 Sep 01:37AM Hide picture It must be something Avid did on a server somewhere making it blank for everyone. -- Mac OS 10.12 Sierra Sibelius 6.2 Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Mike Lyons - 10 Sep 06:05AM Hide picture Here's something - the plugins all show up if you choose Edit plugin, rather than install plugin. -- Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.6.1 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC, Si me castigare vis, necesse est me intellexisse. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 10 Sep 07:03AM (edited 12 Sep 11:49PM) Hide picture But Edit Plugin shows the plugins installed on your machine, not the ones on the download page. Install Plugin connects, through some magic (RSS Feed, maybe?), to the plugin download database (http://www.sibelius.com/download/plugins/index.html), and the magic is currently not working, though as mentioned above, the download database itself appears to be OK. -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Ernie Barnard - 10 Sep 04:52PM Hide picture On vacation using my laptop with version 7.5.1 Nothing showing in my list and having spent 2 hours trying to figure out what is happening I see by this thread that this is an AVID issue. Hmmm Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Fmpress - 10 Sep 11:01PM Hide picture I was in between installing plug-ins yesterday afternoon (Saturday, September 9), and the list suddenly disappeared. Still not available as of 4:00pm PST, Sunday, September 10. Edit Plug-ins is still available. Hopefully, this will be fixed soon. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 11 Sep 12:25AM Hide picture If you know how to do an manual download and install you can still access the plugins from the download page as we did pre Sib 7. It is not pretty but it is at least possible. Maybe someone will be around to look at the problem on Monday. -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 11 Sep 04:47AM Hide picture I see that the Plugin update RSS feed that Philip Rothman displays on the Scoring Notes Sibelius plugin page (https://www.nycmusicservices.com/musicresources/#tab-3-4-content) is also not showing any data. With luck that is what the problem is here with the plugin installer. -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by James - 11 Sep 01:46PM Hide picture Apparently Avid is not plugged in to this thread. Wake up, Avid! Figure out what server provides the plugin info and have someone fix it. Above all, don't pull the plug on us! -- Mac OS 10.12 Sierra Sibelius 6.2 Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Ingrid - 11 Sep 03:02PM Hide picture Hi all! So sorry about this! We're currently looking into the issue. Will update everyone once this is resolved. Thank you. Again, so sorry about this inconvenience. Best regards, Ingrid Sibelius Support Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Patrick O'Keefe - 11 Sep 05:15PM Hide picture > Apparently Avid is not plugged in to this thread. Wake up, Avid! Figure out what server provides the plugin info and have someone fix it. I think that is not really a fair comment. This is a user forum (run by Avid), not an official portal for Avid customer support. -- Patrick O'Keefe Sib 7.5, GPO4, NotePerformer, lots of EWQL stuff Win10 x64 Pro Intel i7-4771, 3.50Ghz, 16GB RAM Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by James - 11 Sep 07:37PM Hide picture > > Apparently Avid is not plugged in to this thread. Wake up, Avid! Figure out what server provides the plugin info and have someone fix it. > > I think that is not really a fair comment. Until Ingrid replied, after 20 or so posts before her, we didn't know that Avid was aware of the issue. Now we know they are plugging away at it. -- Mac OS 10.12 Sierra Sibelius 6.2 Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Philip R - 11 Sep 09:55PM Hide picture Following. Also not seeing any data either through File > Plug-ins > Install Plug-ins or on the NYCMS RSS feed. -- Sibelius 8.6.1, Mac 10.12.6 Mac Pro (Late 2013) 32 GB RAM https://www.nycmusicservices.com/ http://www.scoringnotes.com/ Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Mike Lyons - 12 Sep 09:36PM Hide picture Just to be fair, I did contact Ingrid directly to tell her of this issue - which may have promptred her response here. -- Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.6.1 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC, Si me castigare vis, necesse est me intellexisse. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 15 Sep 12:53AM Hide picture This has been broken for a long time now... -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Ingrid - 15 Sep 08:28PM Hide picture Hi Bob, I am very sorry about this. I've already reached out to IT regarding this issue. Will post an update soon. I apologize for the inconvenience. Best regards, Ingrid | Sibelius Support Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Philip R - 18 Sep 11:18AM Hide picture Any word on this? -- Sibelius 8.6.1, Mac 10.12.6 Mac Pro (Late 2013) 32 GB RAM https://www.nycmusicservices.com/ http://www.scoringnotes.com/ Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by David MacDonald - 19 Sep 03:53PM (edited 19 Sep 03:54PM) Hide picture Pretty disappointing to have no update after a week. I thought one of the benefits of the subscription model was that it supports ongoing services like the plugin directory. ¯\_(ツ)_/¯ Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 19 Sep 04:42PM Hide picture I am told that the IT department responsible for this is not dedicated to Sibelius but is an Avid-wide resource, and Sibelius has to wait in line for access. That said, the plugin installer is a significant feature in a flagship product that is under a subscription plan, and it has been out of operation since September 9th, at least. That was 10 days ago. I don't expect much from Avid these days, but even I expected better than this... -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by bugbuster - 21 Sep 09:02PM Hide picture I haven't subscribed since I upgraded, and now I'm glad I didn't spend the money. I would subscribe now if Avid fixed it. Otherwise, the product is defective and we should be reimbursed for the original purchase price. -- Misplaced jazz guitar player, would play chamber music on violin if could relive life, have retired from day job, composing chamber music and writing parts for a jazz group. Sibelius 7, Mac OS 10.7 aka Feral Cat. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by bugbuster - 21 Sep 09:03PM Hide picture -- Misplaced jazz guitar player, would play chamber music on violin if could relive life, have retired from day job, composing chamber music and writing parts for a jazz group. Sibelius 7, Mac OS 10.7 aka Feral Cat. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Philip R - 22 Sep 09:37PM Hide picture Some more information from Avid's Sam Butler, as well as my commentary: https://www.scoringnotes.com/opinion/sibelius-plug-installer-broken-two-weeks-cause-concern/ -- Sibelius 8.6.1, Mac 10.12.6 Mac Pro (Late 2013) 32 GB RAM https://www.nycmusicservices.com/ http://www.scoringnotes.com/ Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Mike Lyons - 22 Sep 10:19PM Hide picture Wihtout being unkind to either Philip or Sam, this post does not answer any question. It gives no useful information about what has happened or, more importantly, when it is going to be fixed. As a PR exercise, I'm afraid this one is a bust! -- Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.6.1 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC, Si me castigare vis, necesse est me intellexisse. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Philip R - 22 Sep 10:26PM (edited 22 Sep 10:26PM) Hide picture > Wihtout being unkind to either Philip or Sam, this post does not answer any question. It gives no useful information about what has happened or, more importantly, when it is going to be fixed. As a PR exercise, I'm afraid this one is a bust! That's why it's an opinion piece, not a news piece! And it's certainly not intended as a PR piece for Avid. Certainly if I had any information about the cause of the problem I would share it. Just moments ago on Facebook in reply to this post, Sam said "Turns out to be a bug on Amazon's side with serving certificates across multiple domains, and not on our side at all." However no timeframe was promised. So hopefully the post will at least prompt further updates from Avid. > -- > Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.6.1 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC, > Si me castigare vis, necesse est me intellexisse. -- Sibelius 8.6.1, Mac 10.12.6 Mac Pro (Late 2013) 32 GB RAM https://www.nycmusicservices.com/ http://www.scoringnotes.com/ Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by James - 22 Sep 11:55PM Hide picture Thanks for the update, Philip. I don't like the cloud. I like Sib 6.2 and living in the past. I no longer subscribe to Sib. And I am turning into a crotchety old man. So there. -- Mac OS 10.12 Sierra Sibelius 6.2 Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Mike Lyons - 23 Sep 07:33AM (edited 27 Sep 07:56AM) Hide picture It's not that I don't LIKE the cloud, I don't TRUST the cloud And I'm ahead of you on the crotchety old man!! :-D -- Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.6.1 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC, Si me castigare vis, necesse est me intellexisse. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by David MacDonald - 23 Sep 09:20PM Hide picture I both like and trust the cloud. I neither like nor trust Avid. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by David Beattie - 24 Sep 07:36PM Hide picture Bob, since your "Respell Uncommon Accidentals" plugin was not the source of this problem (it seems?)... would it be too much to ask for you to re-post it so I (and perhaps others) could download it? I have never tried it, and I am getting tired of respelling uncommon accidentals by hand for my amateur musician friends. ;-) If you have actual evidence that it may have triggered the problem in the first place, then of course I would understand it being left off the plugin site... but then maybe you could post it as an attachment here? Thanks! Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 25 Sep 12:19AM Hide picture Unfortunately, I can't post a zip file here, but if you send me an email I can mail you a copy, which you will have to install by hand. There is no evidence that the plugin caused a problem, but the Sib guys are not doing any updates to the plugin database until the RSS feed is fixed, which should hopefully make the plugin installer work again. The installer went down on September 9th and today is the 24th. I count that as 16 days it has been down. I hope they fix it soon. -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by tesl.tim - 26 Sep 04:10PM Hide picture Discouraging and disappointing are understatements. Sibelius appears to be the ugly stepchild Avid hopes will run away from home soon. Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Patrick O'Keefe - 28 Sep 06:19PM Hide picture >Sibelius appears to be the ugly stepchild Avid hopes will run away from home soon. Oh no. We users want it to run away from home. Avid apparently wants it to stay and suffer. -- Patrick O'Keefe Sib 7.5, GPO4, NotePerformer, lots of EWQL stuff Win10 x64 Pro Intel i7-4771, 3.50Ghz, 16GB RAM Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Philip R - 28 Sep 07:01PM Hide picture This is finally up and working again! -- Sibelius 8.7, Mac 10.12.6 Mac Pro (Late 2013) 32 GB RAM https://www.nycmusicservices.com/ http://www.scoringnotes.com/ Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Bob Zawalich - 28 Sep 07:10PM Hide picture Yayyyyy! -- Bob An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2017. For plugin categories see http://www.nycmusicservices.com/musicresources For manual plugin installation see http://www.sibelius.com/download/plugins/index.html?help=install Back to top | All threads

Re: Install Plugins list is empty (8.6.1) Posted by Joe @ Sibelius - 28 Sep 07:31PM Hide picture Hi folks, As Philip and Bob have posted, this issue should now be resolved. The problem was rooted in a bug in the handling of SSL certificates over multiple domains in our cloud service provider. Thanks for bearing with us while we got it fixed. Best wishes, Joe -- Joe Pearson Back to top | All threads