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Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7... - Cristina Vilallonga, 21 Jun 01:46PM
     Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 21 Jun 02:19PM
         Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 05:44PM
             Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 22 Jun 05:54PM
                 Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:08PM
                     Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:10PM
                         Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 22 Jun 07:32PM
                             Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:43PM
                                 Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:44PM
                                     Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:47PM
                                         Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:50PM
                                             Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 08:11PM
                                         Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 22 Jun 07:58PM
                                             Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 08:10PM
                                                 Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 22 Jun 08:17PM
                                                     Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 08:22PM

Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 21 Jun 01:46PM (edited 21 Jun 01:58PM)
Hello I have a problem using the Sibelius Sounds, It doesn´t work, They seem to ahve signal in
Can I upgrade Sibelius to 8 or what can I do? It is quite urgent

thanks!

Cristina Vilallonga

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Robin Walker - 21 Jun 02:19PM
Please attach screen-shots of the following Sibelius dialogue windows:
1. Playback Devices;
2. Audio Engine Options;
3. the Sibelius Mixer.

Has playback ever worked, or did this problem start recently? What has happened on this Mac since the time when Sibelius playback last worked correctly? Have any applications been installed, or any updates to anything applied?

Has the Sibelius 7 Sounds sample library been installed on this Mac?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 05:44PM
Thank You Robin!

It started to have problems maybe last operative system update... It did worked correctly and I did installed Sibelius sounds with last update ,It was working Then one day didnt work, maybe with another systme update
i cannot tell now but. Only midi sounds I guess I cannot hear sibelius sounds at the click It look that sound comes in image in maybe, but no out?
Shoud I update sibelius and to what number? 8,6? with Mac sierra works? I am not very good at techincals matter, I am a musicien mostly acoustic...I use it to write and listen. Thank you!
Attachment Captura de pantalla 2017-06-22 a las 18.37.09.png (297K)

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Robin Walker - 22 Jun 05:54PM
Only one screen-shot attached. Please attach the screen-shots for "Playback Devices" and "Audio Engine Devices". You can attach only one screen-shot per "Reply" button press. To attach more than one screen-shot to a message, then "Edit" your previous post and attach one extra screen-shot per edit.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 07:08PM
Attachments devices.png (211K), audio engine.png (172K), Captura de pantalla 2017-06-22 a las 18.37.09.png (297K)

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 07:10PM
I did, hope it is working

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Robin Walker - 22 Jun 07:32PM
If Sibelius Preferences -> Other -> "When Sibelius Starts" -> "Play music" is checked, can you hear the start-up music when Sibelius is launched?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 07:43PM
yes!

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 07:44PM
let me try again maybe I didn`t mean the same thing let me try

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 07:47PM
yes it does play

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 07:50PM
In mixer looks there is signal but if I put sibelius sounds it doesnt sound , only midi

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 08:11PM
sorry it is in spanish even if I changed to english...

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Robin Walker - 22 Jun 07:58PM
Right, so the start-up music is audible, but the playback of scores is not audible?

Does this problem affect every score that you try, or just the score that you are working on?

Also, please do the following in the Finder:
- pull down the "Go" menu and select "Go to Folder";
- in the box, enter precisely:

/Library

- and click "Go";
- in the System Library folder, open sub-folder "Application Support";
- in "Application Support", open sub-folder "Avid";
- in "Avid", open sub-folder "Sibelius Sounds";
- in "Sibelius Sounds", select sub-folder "Sibelius 7 Sounds" with a single click, and type Command-I to open the Info panel;
- from the Info panel, copy the information after the heading General->Size into your reply (or attach a screen-shot of the Info Panel).

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 08:10PM
to all files
here the screen shot
Attachment Captura de pantalla 2017-06-22 a las 22.07.50.png (283K)

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Robin Walker - 22 Jun 08:17PM
The cause of your problem has been identified: the "Sibelius 7 Sounds" sample library has not been completely installed.

Your screen-shot shows the size of this folder as being 27.24 GB for 974 items.
If correctly installed, it should show 36.85 GB for 1166 items (approx.)

So, please re-install the "Sibelius 7 Sounds" sample library. If you are installing from DVD-ROM disks, there is a Sounds installation on all FOUR disks.

After you have completed sounds re-installation from all FOUR DVD-ROMs, then download and install the 7.1.3 Sounds Updater, from:
http://www.sibelius.com/helpcenter/updates/sib7_1_3_sounds.html

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7.1.3
Posted by Cristina Vilallonga - 22 Jun 08:22PM
Thank you very much Robin, I will do that!!

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Messages in this thread

Sib. 7.1.3: mac os sierra 10.2.5 and Sibelius 7... - Cristina Vilallonga, 21 Jun 01:46PM
     Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 21 Jun 02:19PM
         Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 05:44PM
             Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 22 Jun 05:54PM
                 Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:08PM
                     Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:10PM
                         Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 22 Jun 07:32PM
                             Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:43PM
                                 Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:44PM
                                     Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:47PM
                                         Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 07:50PM
                                             Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 08:11PM
                                         Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 22 Jun 07:58PM
                                             Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 08:10PM
                                                 Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Robin Walker, 22 Jun 08:17PM
                                                     Re: Sib. 7.1.3: mac os sierra 10.2.5 and Sibeli... - Cristina Vilallonga, 22 Jun 08:22PM