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Keypad Disappears - Musix4me, 09 Dec 05:15PM
     Re: Keypad Disappears - Justin at Sibelius, 11 Dec 06:29PM

Keypad Disappears
Posted by Musix4me - 09 Dec 05:15PM (edited 09 Dec 05:16PM)
I routinely snap my Windows to the sides. While working on a piece, I remembered that I needed to update my website store. I opened the Windows File Explorer into three separate windows and snapped them over the Adobe Acrobat and Sibelius pair. When I closed the File Explorer windows, the Sibelius Keypad was missing.

I went to the View tab to see if it closed, but Sibelius said it was still open. Closing it and reopening it did not bring it back.

It was not hidden by any other windows. I closed everything except Sibelius. I resized Sibelius to various settings.

Restarting Sibelius brought it back.

I tried repeating the issue. It did not disappear.

In trying to replicate the disappearance, I found that if I dragged the Keypad below the Windows Taskbar, it would be unretrievable...BUT...if I closed it from the View tab, the small Keypad Icon would show. In the original example, it did not reveal the Icon. Clicking the Icon did not reset the Keypad from under the taskbar to a visible place.

I do not have an issue right now. I just wanted to report it.

--
Robert Moody
https://www.musix4me.com
Windows 11, Sibelius Ultimate 2023.11, Note Performer 4
Intel Core I9 13900K @ 5.8 GHz, 64.0GB DDR5 6000, 12Gb NVIDIA 3060, 1Gbit Fiber
Attachment Where did the Keypad go.png (141K)

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Re: Keypad Disappears
Posted by Justin at Sibelius - 11 Dec 06:29PM
Thanks, we'll look into this!

--
Justin Tokke, Senior Product Designer at Sibelius
justin.tokke@avid.com

Contact the Sibelius support team:
https://www.avid.com/learn-and-support/contact-audio-and-music-support

KB and other resources:
https://www.avid.com/sibelius/learn-and-support

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Messages in this thread

Keypad Disappears - Musix4me, 09 Dec 05:15PM
     Re: Keypad Disappears - Justin at Sibelius, 11 Dec 06:29PM