'Sib. 7.1.3: Sibelius Crashing Randomly'

Messages in this thread

Sib. 7.1.3: Sibelius Crashing Randomly - Woodard, 04 Dec 01:27PM
     Re: Sib. 7.1.3: Sibelius Crashing Randomly - Robin Walker, 04 Dec 04:43PM
         Re: Sib. 7.1.3: Sibelius Crashing Randomly - Woodard, 05 Dec 09:08AM
             Re: Sib. 7.1.3: Sibelius Crashing Randomly - Robin Walker, 05 Dec 10:15AM
                 Re: Sib. 7.1.3: Sibelius Crashing Randomly - Woodard, 05 Dec 01:16PM
                     Re: Sib. 7.1.3: Sibelius Crashing Randomly - Robin Walker, 05 Dec 01:20PM

Sib. 7.1.3: Sibelius Crashing Randomly
Posted by Woodard - 04 Dec 01:27PM
Hi All,

We are currently running Sibelius 7.1.3.77 on 20 x V15-IIL Laptop which where purchased in May 2021 and has been working without issue until now, the laptops in question are I5-1035 with 8GB system ram, Windows 10 Edu.

We are seeing an increase of incidents of Sibelius crashing while students are using it, there doesn't seem to be any rhyme or reason, It seems to happen most frequently when the programme is asked to play back students' work.

Event view does show a Application Error for Sibelius, see below.

Looking at 0xc0000005, this seems to be an access violation, possibly running our of memory?

Can anyone shed any light on the below crash error to confirm this?

Thanks to all who takes the time to read / answer.

Faulting application name: Sibelius.exe, version: 7.1.3.77, time stamp: 0x506032a5
Faulting module name: QtCore4.dll, version: 4.8.0.0, time stamp: 0x504f39b1
Exception code: 0xc0000005
Fault offset: 0x00000000001134b6
Faulting process id: 0x366c
Faulting application start time: 0x01d92f12c7cf52ee
Faulting application path: C:\Program Files\Avid\Sibelius 7\Sibelius.exe
Faulting module path: C:\Program Files\Avid\Sibelius 7\QtCore4.dll
Report Id: d593910d-334b-41f2-b5a3-c05c4c62e66f
Faulting package full name:
Faulting package-relative application ID:
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Re: Sib. 7.1.3: Sibelius Crashing Randomly
Posted by Robin Walker - 04 Dec 04:43PM
This ancient version of Sibelius is not compatible with Windows display DPI scaling of more than 100%, and is liable to crash unpredictably if the DPI scaling is more than 100%.

If the Sibelius crashes stop happening if the Windows DPI Scaling is set down to 100% (and Windows re-booted afterwards), then I can provide a Windows Compatibility setting to enable Sibelius 7 to continue being used with DPI Scaling of 125% or higher.

--
Sibelius 2023.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Sib. 7.1.3: Sibelius Crashing Randomly
Posted by Woodard - 05 Dec 09:08AM
Thanks Robin for the response.

The DPI is currently set to 125%, could you please provide the compatibility setting, if possible.

I will ask the relevant departments about the future scope of rolling out an upgrade, but this could take months.

Thanks.
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Re: Sib. 7.1.3: Sibelius Crashing Randomly
Posted by Robin Walker - 05 Dec 10:15AM (edited 05 Dec 01:19PM)
- ensure that Sibelius is fully quit (if unsure, restart Windows and do not launch any applications);
- do the following in Windows File Explorer:
- navigate to the folder location:

C:\Program Files\Avid\Sibelius 7\

- in that folder, right-click on the icon of the file named "Sibelius.exe", and select "Properties";
- in the panel "Sibelius.exe Properties", click tab "Compatibility";
- click the button "Change high DPI settings";
- in the next panel, in the lower section "High DPI scaling override", check the box "Override high DPI scaling behaviour", and...
- set "Scaling performed by:" to "System";
- click "OK" all the way out again.

Now try launching Sibelius 7.1.x, and check that it does not crash.

If setting "Scaling performed by:" to "System" works OK, you could experiment with setting it to "System (Enhanced)". If that goes wrong, you should revert to "System".

End of fix.

--
Sibelius 2023.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Sib. 7.1.3: Sibelius Crashing Randomly
Posted by Woodard - 05 Dec 01:16PM
Thank you Robin, we will give this a go.
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Re: Sib. 7.1.3: Sibelius Crashing Randomly
Posted by Robin Walker - 05 Dec 01:20PM
Sorry! I have just realised that the instructions I gave above were for Sibelius 8 and later. I have now corrected the post above to be suitable for Sibelius 7.

--
Sibelius 2023.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Messages in this thread

Sib. 7.1.3: Sibelius Crashing Randomly - Woodard, 04 Dec 01:27PM
     Re: Sib. 7.1.3: Sibelius Crashing Randomly - Robin Walker, 04 Dec 04:43PM
         Re: Sib. 7.1.3: Sibelius Crashing Randomly - Woodard, 05 Dec 09:08AM
             Re: Sib. 7.1.3: Sibelius Crashing Randomly - Robin Walker, 05 Dec 10:15AM
                 Re: Sib. 7.1.3: Sibelius Crashing Randomly - Woodard, 05 Dec 01:16PM
                     Re: Sib. 7.1.3: Sibelius Crashing Randomly - Robin Walker, 05 Dec 01:20PM