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Sib. 7.5: Deactivating Sibelius on broken computer - Jeffrey, 01 Dec 05:25PM
     Re: Sib. 7.5: Deactivating Sibelius on broken c... - Robin Walker, 01 Dec 06:05PM
         Re: Sib. 7.5: Deactivating Sibelius on broken c... - Robin Walker, 01 Dec 06:07PM
     Re: Sib. 7.5: Deactivating Sibelius on broken c... - Ingrid, 04 Dec 04:42PM

Sib. 7.5: Deactivating Sibelius on broken computer
Posted by Jeffrey - 01 Dec 05:25PM
I have an old tablet which contains my second version of Sibelius 7.5 but this computer no longer functions. Is it possible to deactivate it any other way? Thanks

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Re: Sib. 7.5: Deactivating Sibelius on broken computer
Posted by Robin Walker - 01 Dec 06:05PM
Open a case online with Avid Support to release the seat of your licence held by the dead computer. You will need to tell them the System ID of your Sibelius 7.5 licence.

https://avidtech.my.site.com/avidsupportcenter/s/account-support-page

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Sibelius 2023.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Sib. 7.5: Deactivating Sibelius on broken computer
Posted by Robin Walker - 01 Dec 06:07PM
Also, be aware that it is no longer possible to activate new installations of Sibelius 7.x directly.

See https://avidtech.my.salesforce-sites.com/pkb/articles/en_US/How_To/How-to-manually-activate-Sibelius-7-1-to-7-5

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Sibelius 2023.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Sib. 7.5: Deactivating Sibelius on broken computer
Posted by Ingrid - 04 Dec 04:42PM
> I have an old tablet which contains my second version of Sibelius 7.5 but this computer no longer functions. Is it possible to deactivate it any other way? Thanks


Hi,
Email me your Sibelius 7 system ID so that I can check it from my end.

Also, please note that if you're planning on reactivating Sibelius 7.x on a Mac OS machine running Catalina or higher, this won't be possible anymore as all Sibelius 7.x versions and Avid License Control are no longer compatible with the mentioned MacOS.

https://avidtech.my.salesforce-sites.com/pkb/articles/en_US/compatibility/Sibelius-Operating-System-Compatibility-Chart


--
Ingrid
Avid Customer Support
ingrid.guce@avid.com

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Messages in this thread

Sib. 7.5: Deactivating Sibelius on broken computer - Jeffrey, 01 Dec 05:25PM
     Re: Sib. 7.5: Deactivating Sibelius on broken c... - Robin Walker, 01 Dec 06:05PM
         Re: Sib. 7.5: Deactivating Sibelius on broken c... - Robin Walker, 01 Dec 06:07PM
     Re: Sib. 7.5: Deactivating Sibelius on broken c... - Ingrid, 04 Dec 04:42PM