'Avid Link update'

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Avid Link update - James, 18 Sep 02:10AM
     Re: Avid Link update - James, 18 Sep 03:30AM
         Re: Avid Link update - Robin Walker, 18 Sep 08:28AM
             Re: Avid Link update - James, 18 Sep 10:42AM
                 Re: Avid Link update - James, 18 Sep 07:01PM
                     Re: Avid Link update - Musix4me, 02 Oct 09:49PM

Avid Link update
Posted by James - 18 Sep 02:10AM (edited 18 Sep 02:12AM)
Avid Link keeps telling me there is one plug-in update. Why? And then inside next to Products there is a red dot with a one in it.

On my Products page under Sibelius Ultimate there's a link for Included Apps & Plugins (4). I click it.

Next page says

AudioScore Lite 2020.1.14
PhotoScore and NotateMe Lite Installed 9.02
Sibelius Sounds 7.5.1
Sibelius Sounds Updater 7.5.1 Installer

The top three items have Install buttons. The bottom item has a Download button.

I hit the Install button next to the top button and run the installer for PhotoScore and NotateMe. It completes and logs me out of the mac. I log back in and nothing is changed.

I toggle on Only Show Updates. It shows the PhotoScore and NotateMe item only,

Why can’t I update?

Maybe I don't have the apps installed it's trying to update? How do I check?

Thanks.

--
Mac OS 12.6 Monterey
Sibelius Ultimate 2023.8
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Re: Avid Link update
Posted by James - 18 Sep 03:30AM (edited 18 Sep 03:39AM)
Update:

Okay, I do have AudioScore Lite 2020 and PhotoScore and NotateMe Lite 2020 in my Applications Folder.

But they still appear the same way in Avid Link.

--
Mac OS 12.6 Monterey
Sibelius Ultimate 2023.8
Attachments Avid Link.png (118K), Products.png (139K), Products.png (139K)
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Re: Avid Link update
Posted by Robin Walker - 18 Sep 08:28AM (edited 18 Sep 10:08AM)
Just ignore the invitation to update PhotoScore/NotateMe if you already have version 2020.1.14 of that product installed: it is a bug in PhotoScore that it appears to need an update when it actually does not.

If you already have Sibelius Sounds version 7.5.1 installed, then you do not need to install the "Sibelius Sounds Updater v7.5.1": the updater is only for users who have an earlier version of the Sibelius Sounds sample library installed. Avid Link is not able to know which version of Sibelius Sounds you have installed, so you have to know that yourself.

--
Sibelius 2023.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Avid Link update
Posted by James - 18 Sep 10:42AM
Thanks, Robin. But every time I restart my mac it puts up a notification that there's one plugin update. I don't really want to turn off notifications for Avid Link, although I'm tempted. Avid, please fix this.


--
Mac OS 12.6 Monterey
Sibelius Ultimate 2023.8
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Re: Avid Link update
Posted by James - 18 Sep 07:01PM
Do others get this notification constantly?

--
Mac OS 12.6 Monterey
Sibelius Ultimate 2023.8
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Re: Avid Link update
Posted by Musix4me - 02 Oct 09:49PM (edited 02 Oct 09:51PM)
I have the full Ultimate version of PhotoScore and was (a while back) dealing with the same issue. I could not uninstall the lite versions because of a Windows error popping up saying I did not have permission to run the "Uninstaller". Nothing I did would allow me to run the "Uninstaller", so I did the following:

I DO NOT RECOMMEND THIS but this is what I did. I uninstalled PhotoScore Ultimate, deleted every Neuratron & PhotoScore folder on my install drive, and then went back and deleted every leftover entry of Neuratron and PhotoScore in my registry.

I reinstalled PhotoScore Ultimate and have no issues with the notification.

--
Robert Moody
https://www.musix4me.org
Windows 11, Sibelius Ultimate 2023.8, Note Performer 4
Intel Core I9 13900K @ 5.8 GHz, 64.0GB DDR5 6000, 12Gb NVIDIA 3060, 1Gbit Fiber
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Messages in this thread

Avid Link update - James, 18 Sep 02:10AM
     Re: Avid Link update - James, 18 Sep 03:30AM
         Re: Avid Link update - Robin Walker, 18 Sep 08:28AM
             Re: Avid Link update - James, 18 Sep 10:42AM
                 Re: Avid Link update - James, 18 Sep 07:01PM
                     Re: Avid Link update - Musix4me, 02 Oct 09:49PM