Sibelius - the leading music composition and notation software

from time to time when I play a portion of a score back to check on the balance, the playback "stutters" - not always - but from time to time. This occurs whether I'm using Sibelius Sounds or NotePerformer. Does this indicate I need to add more memory?

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Win 10; Sib.Ultimate 2021.2 and Sibelius Sounds /NotePerformer3.3.2 AMD FX-4350 Vishera Quad-Core 4.2 GHz Socket AM3+125W FD4350FRHKBOX Desktop Processor; 2 Mushkin Enhanced Stealth 8GB 240-Pin DDR3 SDRAM DDR3L 1600(PC3L 12800)Desktop Memory Model 992110S (= 16 GB); 1 Gigabyte GA-78LMT-USB3 (rev. 6.0) AM3+AMD 760G+SB710 USB 3.0 HDMI Micro ATX AMD Motherboard; SAMSUNG 500 GB SSD 850 EVO; Creative X-FI Audio; TSST Corp SH-5223C OUDRW, NotePerformer3

Re: stuttering on playback
Posted by Robin Walker - 25 Oct 09:31AM

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Please show us a screen-shot of the Sibelius dialogue window "Audio Engine Options"

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Sibelius 2021.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

Re: stuttering on playback
Posted by Musix4me - 25 Oct 02:00PM

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This happens to me sometimes as well. I'm including mine. Also note, InfoSeeker, how to get to the Audio Engine Options dialogue box.

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Robert Moody
https://www.musix4me.org
Windows 10, Sibelius Ultimate 2021.9, Note Performer
Intel Core i7 4790K @ 4.00GHz, 16.0GB Dual-Channel DDR3 @ 799MHz, 4095MB NVIDIA GeForce GTX 960, Sound Blaster Z

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Screenshot 2021-10-25 095757.png (100K)

Re: stuttering on playback
Posted by infoseeker - 26 Oct 10:44PM

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I have found the Audio Engine Options, but getting a screen shot of that screen is beyond my pay grade. I can tell you what the numbers listed are if that would be any help.

One curious thing is that the stuttering is totally at random so that a passage which plays fine one time through may stutter the next time through. For that reason, I can't really send a sample for anyone to see what I'm talking about.

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Win 10; Sib.Ultimate 2021.2 and Sibelius Sounds /NotePerformer3.3.2 AMD FX-4350 Vishera Quad-Core 4.2 GHz Socket AM3+125W FD4350FRHKBOX Desktop Processor; 2 Mushkin Enhanced Stealth 8GB 240-Pin DDR3 SDRAM DDR3L 1600(PC3L 12800)Desktop Memory Model 992110S (= 16 GB); 1 Gigabyte GA-78LMT-USB3 (rev. 6.0) AM3+AMD 760G+SB710 USB 3.0 HDMI Micro ATX AMD Motherboard; SAMSUNG 500 GB SSD 850 EVO; Creative X-FI Audio; TSST Corp SH-5223C OUDRW, NotePerformer3

Re: stuttering on playback
Posted by Mike Lyons - 27 Oct 07:28AM

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Whatever OS you are using (Mac or PC) there is an in-built screengrabbing tool. In windows it is called the snipping tool. I'm sure a Mac user can tell you the name of their screengrab tool. You activate it by pressing [Windows][shift]s (usually there is a standard keypress.) I'm sure you've done this before. It's not above anyone's paygrade. It's a standard function of windows/MacOS.

In general, issues like this are down to the following possibilities:

1. Not enough RAM so the OS is having to use the hard disc for working storage
2. Old/outdated sound card drivers
3. Badly set up sound choices (we need to see the playback device list and audio engine options to find this out). For best results, we need to see the list of drivers list open - as in my attached image.

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Win 10 Pro x64, Sib Ultimate 2021.2(build 3268) 2.6GHz Intel Core i7 9750H, 32GB,10TB (SSD + 7200rpm HDD), Scarlett 2i4, Sib 6.2,7.5, NotePerformer and others.
Si me castigare vis, necesse est me intellexisse.
mike@mike-lyons.co.uk

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audio engine list open.png (27K)

Re: stuttering on playback
Posted by infoseeker - 27 Oct 10:49AM

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I didn't even know there was such a tool. (I have a PC with Windows.) Give me a chance to do some exploring to see what I can learn - and I'll be back.

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Win 10; Sib.Ultimate 2021.2 and Sibelius Sounds /NotePerformer3.3.2 AMD FX-4350 Vishera Quad-Core 4.2 GHz Socket AM3+125W FD4350FRHKBOX Desktop Processor; 2 Mushkin Enhanced Stealth 8GB 240-Pin DDR3 SDRAM DDR3L 1600(PC3L 12800)Desktop Memory Model 992110S (= 16 GB); 1 Gigabyte GA-78LMT-USB3 (rev. 6.0) AM3+AMD 760G+SB710 USB 3.0 HDMI Micro ATX AMD Motherboard; SAMSUNG 500 GB SSD 850 EVO; Creative X-FI Audio; TSST Corp SH-5223C OUDRW, NotePerformer3

Re: stuttering on playback
Posted by Mike Lyons - 27 Oct 01:50PM

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I've jus read your signature and noticed you are using a creative card. I have never had much success with these. The drivers are generally geared towards gaming, rather than music production.

I'd investigate this first. Make sure you use an ASIO or WASAPI driver and check with the creative website that you have the latest drivers. Don't rely on windows - it tells fibs!

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Win 10 Pro x64, Sib Ultimate 2021.2(build 3268) 2.6GHz Intel Core i7 9750H, 32GB,10TB (SSD + 7200rpm HDD), Scarlett 2i4, Sib 6.2,7.5, NotePerformer and others.
Si me castigare vis, necesse est me intellexisse.
mike@mike-lyons.co.uk

Re: stuttering on playback
Posted by infoseeker - 27 Oct 06:16PM

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My PC was built by a friend and I relied upon him to build me a good machine. And it has been fine so far. On another note, I have finally learned how to take a screen shot and have saved that, but for the life of me I can't figure out how to paste it onto my message. Anyone have any suggestions?

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Win 10; Sib.Ultimate 2021.2 and Sibelius Sounds /NotePerformer3.3.2 AMD FX-4350 Vishera Quad-Core 4.2 GHz Socket AM3+125W FD4350FRHKBOX Desktop Processor; 2 Mushkin Enhanced Stealth 8GB 240-Pin DDR3 SDRAM DDR3L 1600(PC3L 12800)Desktop Memory Model 992110S (= 16 GB); 1 Gigabyte GA-78LMT-USB3 (rev. 6.0) AM3+AMD 760G+SB710 USB 3.0 HDMI Micro ATX AMD Motherboard; SAMSUNG 500 GB SSD 850 EVO; Creative X-FI Audio; TSST Corp SH-5223C OUDRW, NotePerformer3

Re: stuttering on playback
Posted by Robin Walker - 27 Oct 08:42PM

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> I can't figure out how to paste it onto my message.

Click "Choose File" below the reply box.

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Sibelius 2021.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

Re: stuttering on playback
Posted by infoseeker - 28 Oct 11:26AM

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I spent an unacceptably unproductive amount of time yesterday learning how to grab and save a screen shot, got it saved in a .png file, and was able to copy and paste into an e-mail. But try as I might, I have been unable to paste that file into a message in this thread. So, as last best, I have typed below the info which shows up in the Audio Engine file. Two of those bits of info showed up "grayed" (indicated below) whereas the other bits of info were in black print. I have no clue what that means. I hope this info helps.

Interface: Speaker (SB X-Fi Go! Pro) (MME)
Outputs: 1/2 ASIO Setup... (gray)
Buffer size: 32768 samples
Sample rate: 44100 Hz
Latency: 557.28 ms (gray)

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Win 10; Sib.Ultimate 2021.2 and Sibelius Sounds /NotePerformer3.3.2 AMD FX-4350 Vishera Quad-Core 4.2 GHz Socket AM3+125W FD4350FRHKBOX Desktop Processor; 2 Mushkin Enhanced Stealth 8GB 240-Pin DDR3 SDRAM DDR3L 1600(PC3L 12800)Desktop Memory Model 992110S (= 16 GB); 1 Gigabyte GA-78LMT-USB3 (rev. 6.0) AM3+AMD 760G+SB710 USB 3.0 HDMI Micro ATX AMD Motherboard; SAMSUNG 500 GB SSD 850 EVO; Creative X-FI Audio; TSST Corp SH-5223C OUDRW, NotePerformer3

Re: stuttering on playback
Posted by Robin Walker - 28 Oct 11:55AM

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Of all the possibilities for "Interface", "(MME)" is the worst quality. Is there some reason why you have chosen "(MME)"?

The "Buffer size" is extraordinarily large, leading to a large latency figure.

What is the complete set of options available for the "Interface" pull-down menu?

Are the device drivers for the "SB X-Fi Go! Pro" up-to-date? The latest device drivers for that device are dated October 2019: anything earlier than that should be updated.

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Sibelius 2021.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

Re: stuttering on playback
Posted by Mike Lyons - 28 Oct 02:53PM (edited 28 Oct 02:58PM)

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Robin told you how to ATTACH an image to this forum. Under the quick reply box into which i hope you are typing your responses is a button that says "Browse". This will allow you to attach a png file - as long as it is less than 1MB in size.

If you know the location of the file it should be very easy to attach it.

As to your queries. ASIO cannot be edited while using adifferent type of device (MME). You also cannot alter the latency. That is worked out depending on the devices you are using and an ASIO driver will usually give much lower latency than other devices. Lower latency means less lag in playback and when inputting via midi keyboard.

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Win 10 Pro x64, Sib Ultimate 2021.2(build 3268) 2.6GHz Intel Core i7 9750H, 32GB,10TB (SSD + 7200rpm HDD), Scarlett 2i4, Sib 6.2,7.5, NotePerformer and others.
Si me castigare vis, necesse est me intellexisse.
mike@mike-lyons.co.uk

Re: stuttering on playback
Posted by Chris Crawley - 28 Oct 06:27PM

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"I have been unable to paste that file into a message."

Don't even try - you can't. As is pointed out elsewhere, you have to ATTACH the file, by using the button below the message panel ("Choose file") and locating the file you need to attach.

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Chris Crawley (composer and horn-player) using Dorico Pro 3.5.12, Sibelius 7.1.3, NotePerformer 3.3.2, Windows 10 64-bit, Intel Core i7, 3.30GHz, 64GB RAM, DacMagic 100

cjcrawley@hotmail.com

Re: stuttering on playback
Posted by infoseeker - 28 Oct 07:07PM

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Okay. I have clearly bitten off more than I can chew or digest. It's going to take a day - or several - to work through all the suggestions - AFTER I figure out what everyone has told me. Thanks for all the suggestions.

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Win 10; Sib.Ultimate 2021.2 and Sibelius Sounds /NotePerformer3.3.2 AMD FX-4350 Vishera Quad-Core 4.2 GHz Socket AM3+125W FD4350FRHKBOX Desktop Processor; 2 Mushkin Enhanced Stealth 8GB 240-Pin DDR3 SDRAM DDR3L 1600(PC3L 12800)Desktop Memory Model 992110S (= 16 GB); 1 Gigabyte GA-78LMT-USB3 (rev. 6.0) AM3+AMD 760G+SB710 USB 3.0 HDMI Micro ATX AMD Motherboard; SAMSUNG 500 GB SSD 850 EVO; Creative X-FI Audio; TSST Corp SH-5223C OUDRW, NotePerformer3

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Messages in this thread

stuttering on playback - infoseeker, 25 Oct 09:02AM

Re: stuttering on playback - Robin Walker, 25 Oct 09:31AM

Re: stuttering on playback - Musix4me, 25 Oct 02:00PM

Re: stuttering on playback - infoseeker, 26 Oct 10:44PM

Re: stuttering on playback - Mike Lyons, 27 Oct 07:28AM

Re: stuttering on playback - infoseeker, 27 Oct 10:49AM

Re: stuttering on playback - Mike Lyons, 27 Oct 01:50PM

Re: stuttering on playback - infoseeker, 27 Oct 06:16PM

Re: stuttering on playback - Robin Walker, 27 Oct 08:42PM

Re: stuttering on playback - infoseeker, 28 Oct 11:26AM

Re: stuttering on playback - Robin Walker, 28 Oct 11:55AM

Re: stuttering on playback - Mike Lyons, 28 Oct 02:53PM

Re: stuttering on playback - Chris Crawley, 28 Oct 06:27PM

Re: stuttering on playback - infoseeker, 28 Oct 07:07PM