'Two problems - Export PDF not showing Alto Highlight AND HP Laser printer/treble clef'

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Two problems - Export PDF not showing Alto High... - Judith, 22 Oct 08:09AM
     Re: Two problems - Export PDF not showing Alto ... - Robin Walker, 22 Oct 08:18AM
         Re: Two problems - Export PDF not showing Alto ... - Judith, 23 Oct 11:51AM

Two problems - Export PDF not showing Alto Highlight AND HP Laser printer/treble clef
Posted by Judith - 22 Oct 08:09AM

MacBook Pro , i7, v 11.6, with HP Laserjet ProM283, Ultimate v 2021 build 3599

BECAUSE the printer doesn't print the treble clef correctly (blotched), HP advises exporting a PDF and printing from that which then gives the correct treble clef BUT when I export the PDF from 'File' the highlight is not there any more - even with "add colored object" ticked. Grateful for any help
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Re: Two problems - Export PDF not showing Alto Highlight AND HP Laser printer/treble clef
Posted by Robin Walker - 22 Oct 08:18AM
The problem with printing the treble clef appears to be an issue with Apple's "AirPrint" printer driver.

If you select the "Generic PostScript" printer driver instead, you should be OK.

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Sibelius 2021.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Two problems - Export PDF not showing Alto Highlight AND HP Laser printer/treble clef
Posted by Judith - 23 Oct 11:51AM
Thanks I have set up a second GPS printer and that seems to be ok for the moment. I had done this and lost the possibility of colour. Maybe with 2 different ones it'll be okay.

What about the PDF export from Sibelius - why does the highlight not show up - any suggestions please??

But many thanks for the help with the printer.
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Messages in this thread

Two problems - Export PDF not showing Alto High... - Judith, 22 Oct 08:09AM
     Re: Two problems - Export PDF not showing Alto ... - Robin Walker, 22 Oct 08:18AM
         Re: Two problems - Export PDF not showing Alto ... - Judith, 23 Oct 11:51AM