'Screen jumping when inputting ANYTHING'

Messages in this thread

Screen jumping when inputting ANYTHING - bkunka, 25 Jan 07:59PM
     Re: Screen jumping when inputting ANYTHING - Robin Walker, 25 Jan 08:36PM
         Re: Screen jumping when inputting ANYTHING - bkunka, 26 Jan 04:02AM
             Re: Screen jumping when inputting ANYTHING - bkunka, 29 Jan 09:38PM
                 Re: Screen jumping when inputting ANYTHING - bkunka, 29 Jan 09:57PM

Screen jumping when inputting ANYTHING
Posted by bkunka - 25 Jan 07:59PM
Hello everyone!

Just upgraded to 2020.12 from 8.6 today, but the same problem is happening in both programs. No matter WHAT I do, be it inputting a note with the computer keyboard, MIDI keyboard, clicking something with the mouse, etc. etc., any time I touch anything, the screen jumps to a random spot on the score, away from where I'm working. I made a video to show a buddy, apologies for the desperate sounding dialogue, lol. Anyone know what might be causing this?

Using Sibelius 2020.12, Mac OS Mojave. I will say I'm using a bluetooth keyboard and mouse, but this happens even when I'm just using my laptop keyboard/trackpad. Youtube link here:

https://youtu.be/3Enn78ahS5s
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Re: Screen jumping when inputting ANYTHING
Posted by Robin Walker - 25 Jan 08:36PM
Pull down the Apple menu and select "Restart".

Does the problem persist after the macOS restart?

In the video, there are too many buttons illuminated in ribbon tab View -> Document View. Ensure that you are using either "Spreads Horizontally" or "Pages Horizontally", not either of the "Vertically" formats.

--
Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Screen jumping when inputting ANYTHING
Posted by bkunka - 26 Jan 04:02AM
Tried to restart, same issue. I did notice the vertical/horizontal issue after I posted the video, fixed it after I saw that, and tried again, to no avail.

Created a new file, and copy/pasted my staves into it... BAM. Problem solved.

Not sure if it was just a corrupt file or if there's a setting somewhere I'm missing.. this has definitely happened to me before, so maybe I need to go see if there's a trend I'm not seeing.
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Re: Screen jumping when inputting ANYTHING
Posted by bkunka - 29 Jan 09:38PM
So I just opened up my 'fixed' file after a week and... it's happening again! I didn't change any settings from when it was working. Literally just opened file, added a video, and BAM. Any keystroke makes it go haywire.

Any thoughts?
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Re: Screen jumping when inputting ANYTHING
Posted by bkunka - 29 Jan 09:57PM
UPDATE: It *ONLY* Happens when the video tab is open (it seems). I am using dual monitors with the video tab opened on one monitor and the score on the other...
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Messages in this thread

Screen jumping when inputting ANYTHING - bkunka, 25 Jan 07:59PM
     Re: Screen jumping when inputting ANYTHING - Robin Walker, 25 Jan 08:36PM
         Re: Screen jumping when inputting ANYTHING - bkunka, 26 Jan 04:02AM
             Re: Screen jumping when inputting ANYTHING - bkunka, 29 Jan 09:38PM
                 Re: Screen jumping when inputting ANYTHING - bkunka, 29 Jan 09:57PM