'Unable to Link Avid Download Center Account with Avid Master Account'

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Unable to Link Avid Download Center Account wit... - Mark Dal Porto, 11 May 08:37PM
     Re: Unable to Link Avid Download Center Account... - Laurence Payne, 11 May 08:48PM
         Re: Unable to Link Avid Download Center Account... - Mark Dal Porto, 11 May 08:58PM
             Re: Unable to Link Avid Download Center Account... - Mark Dal Porto, 11 May 09:28PM
                 Re: Unable to Link Avid Download Center Account... - Robin Walker, 12 May 11:58AM

Unable to Link Avid Download Center Account with Avid Master Account
Posted by Mark Dal Porto - 11 May 08:37PM (edited 11 May 08:55PM)
At the following URL: https://my.avid.com/account/accountlinkstatus/esd I am told: “PLEASE LINK YOUR ACCOUNT It appears as though your "Avid Download Center" account has not yet been linked to your Avid Master account. You must link these accounts to continue your access.” When I then enter my username and password, it says “Invalid username or password”. I'm certain that I'm entering this information correctly but can get no further. Hence, can someone assist me here? Thank you. (I’m on Windows 10.)
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Re: Unable to Link Avid Download Center Account with Avid Master Account
Posted by Laurence Payne - 11 May 08:48PM
If the only Sibelius product you use is Sibelius, I don't think this linking thing is relevant.
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Re: Unable to Link Avid Download Center Account with Avid Master Account
Posted by Mark Dal Porto - 11 May 08:58PM (edited 11 May 08:59PM)
Thanks for your reply, Laurence. Yes, the only Avid product that I'm using and purchased a license for is Sibelius (Ultimate). Still, I would like to know why this isn't working for me.
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Re: Unable to Link Avid Download Center Account with Avid Master Account
Posted by Mark Dal Porto - 11 May 09:28PM (edited 11 May 09:46PM)
I just did an experiment. When I go to: https://my.avid.com/account/orientation?returnUrl=%2fUS%2faccount%2faccountinfo
I can login just fine into my Avid Master Account. However, when I use this same login information to link my Avid Master Account Account with my Avid Download Center Account, it doesn’t work as I get the error message: “Invalid username or password”. Shouldn't the same login information work for both?
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Re: Unable to Link Avid Download Center Account with Avid Master Account
Posted by Robin Walker - 12 May 11:58AM
The most likely reason is that you never had "Download Center" account credentials, so your non-existent username and password there cannot be linked to your active Master account. Nor will your current Master account credentials work at the old "Download Center" until/unless the accounts have been linked. But if you never had an old account to link, then there is no point in trying to link them.

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Sibelius 2018.4.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Messages in this thread

Unable to Link Avid Download Center Account wit... - Mark Dal Porto, 11 May 08:37PM
     Re: Unable to Link Avid Download Center Account... - Laurence Payne, 11 May 08:48PM
         Re: Unable to Link Avid Download Center Account... - Mark Dal Porto, 11 May 08:58PM
             Re: Unable to Link Avid Download Center Account... - Mark Dal Porto, 11 May 09:28PM
                 Re: Unable to Link Avid Download Center Account... - Robin Walker, 12 May 11:58AM