'Sib. 7.5: audio engine error: bad settings'

Messages in this thread

Sib. 7.5: audio engine error: bad settings - JJ1234, 25 Oct 11:42PM
     Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 26 Oct 09:08AM
         Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 27 Oct 09:04AM
             Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 27 Oct 09:31AM
                 Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 27 Oct 11:56AM
                     Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 27 Oct 12:54PM
                         Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 27 Oct 08:00PM
                             Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 27 Oct 10:17PM
                                 Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 27 Oct 10:48PM
                                     Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 28 Oct 07:37AM
                                         Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 28 Oct 09:01AM
                                             Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 28 Oct 10:37AM
                                                 Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 28 Oct 10:43AM
                                                     Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 17 Nov 09:42AM
                                                         Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 17 Nov 11:28AM

Sib. 7.5: audio engine error: bad settings
Posted by JJ1234 - 25 Oct 11:42PM
Hi, I am having problem with Sibelius - no sounds are heard.

I am having the message upon the start of the program:

audio engine error: bad settings

And yes I have deleted the plogue engune file, and the sibelius.rewire file, and did the rewire cleanups. That did not help. The only way, I can make the program work is to pus it into the rewire slave with Logic or Cubase. Then the Sibelius sounds load up. Any ideas?

J
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Re: Sib. 7.5: audio engine error: bad settings
Posted by Robin Walker - 26 Oct 09:08AM
One of the causes of this message is an incompatible combination of configurations within Sibelius.

The:
(a) inclusion of the player device "Microsoft GS Wavetable Synth" in the active "Playback Configuration"; and
(b) the selection of any "Interface" involving "ASIO" in "Audio Engine Options"
are incompatible with each other.

Change one or the other, or both.

For instance:
- use "Sibelius 7 Sounds" instead of "General MIDI (Basic)" in Playback Configurations; and/or
- use a "DS" interface, rather than "ASIO", for the desired physical output device.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by JJ1234 - 27 Oct 09:04AM (edited 27 Oct 09:04AM)
Well I am using OSX 10.11.6. SO I do not have Microsoft wavetable synth.

Neither internal coreaudio device nor RME 400 fireface do not change anything. I get the message:
Audio engine error: bad settings

Did the PRAM reset, but it did not help either. Any more ideas?

J
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Re: Sib. 7.5: audio engine error: bad settings
Posted by Robin Walker - 27 Oct 09:31AM
What changed on this Mac between the last time that Sibelius played back correctly, and the first time that it went wrong?

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by JJ1234 - 27 Oct 11:56AM
From what I recall, the last thing I did and heard the sound from Sibelius standalone was this: I was exporting audio of an orchestral score, and then the program crashed. After that the export button is gray.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by Robin Walker - 27 Oct 12:54PM
Please attach screen-shots of:
- Sibelius dialogue "Playback Devices";
- Sibelius dialogue "Audio Engine Options".

- Then ensure that Sibelius is fully quit (restart Mac OS if unsure);
- for the following, do not use Search or Spotlight: follow the precise paths given;
- In the Finder, open the following folder from within the User Library:
~/Library/Application Support/Avid/Sibelius 7.5/PlogueEngine
- From that folder, open the file "PlogueEngine_x64.log" in a plain-text editor, then copy and paste all the contents into your next post.

- After having done that, trash the entire folder "PlogueEngine" (with all its contents), and empty the Trash;
- then try launching Sibelius and testing playback.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by JJ1234 - 27 Oct 08:00PM (edited 27 Oct 08:01PM)
Hi,
screenshots are attached.

here is the PlogueEngine_x64.log contens:

I:140735223209984:19689031978:/Users/jonas/Library/Application Support/Avid/Sibelius 7.5/PlogueEngine/PlogueEngine_x64.log opened on: Thu Oct 27 22:53:45 2016
I:140735223209984:19689032006:-------------------------------------------------------------------------------
I:140735223209984:19689032070:Checking reWire lock path: /Users/jonas/Library/Application Support/Avid/Common/sibelius.rewire
I:140735223209984:19689032084:Instance::init() 0x0x15ad2d820 in
I:140735223209984:19689032088:DSPInfo ctor
I:140735223209984:19689032092:PpqEpsilon:0.000377929
I:140735223209984:19689032102:Using SampleRate:44100
I:140735223209984:19689032107:Using BufferSize:512
I:140735223209984:19689032120:Instance::init() 0x0x15ad2d820 out
I:140735223209984:19689032134:Number of physical cores : 4
I:140735223209984:19689032143:Using PortAudio V19-devel (Plogue) (built Jul 1 2014 04:51:41)
I:140735223209984:19689032153:Initialising Devices...
I:140735223209984:19689032157:-------------------------------------------------------------------------------
I:140735223209984:19689039112:Passed Pa_Initialize()
I:140735223209984:19689039125:Now enumerating Audio Devices...
I:140735223209984:19689039128:Passed Pa_CountDevices()
I:140735223209984:19689039130:Found 3 :
I:140735223209984:19689039134:-------------------------------------------------------------------------------
I:140735223209984:19689039145:Dev:0
I:140735223209984:19689039152:API = Core Audio
I:140735223209984:19689039155:Name = Built-in Microph Max Inputs = 2, Max Outputs = 0
I:140735223209984:19689039157:Default LowInputLatency:0.00185941
I:140735223209984:19689039166:Default LowOutputLatency:0
I:140735223209984:19689039169:Default HighInputLatency:0.0944218
I:140735223209984:19689039172:Default HighOutputLatency:8.90564e+252
I:140735223209984:19689039175:Default SampleRate:44100
I:140735223209984:19689039178:Default Output: false
I:140735223209984:19689039180:-------------------------------------------------------------------------------
I:140735223209984:19689039184:-------------------------------------------------------------------------------
I:140735223209984:19689039187:Dev:1
I:140735223209984:19689039191:API = Core Audio
I:140735223209984:19689039193:Name = Built-in Output Max Inputs = 0, Max Outputs = 2
I:140735223209984:19689039195:Default LowInputLatency:2.15187e-80
I:140735223209984:19689039198:Default LowOutputLatency:0.00272109
I:140735223209984:19689039201:Default HighInputLatency:1.8068e+78
I:140735223209984:19689039204:Default HighOutputLatency:0.0952834
I:140735223209984:19689039206:Default SampleRate:44100
I:140735223209984:19689039209:Default Output: true
I:140735223209984:19689039213:-------------------------------------------------------------------------------
I:140735223209984:19689039216:-------------------------------------------------------------------------------
I:140735223209984:19689039219:Dev:2
I:140735223209984:19689039222:API = Core Audio
I:140735223209984:19689039224:Name = DisplayPort Max Inputs = 0, Max Outputs = 2
I:140735223209984:19689039226:Default LowInputLatency:0
I:140735223209984:19689039229:Default LowOutputLatency:0.00238095
I:140735223209984:19689039231:Default HighInputLatency:3.81734e+257
I:140735223209984:19689039234:Default HighOutputLatency:0.0949433
I:140735223209984:19689039237:Default SampleRate:44100
I:140735223209984:19689039239:Default Output: false
I:140735223209984:19689039241:-------------------------------------------------------------------------------
I:140735223209984:19689039244:-------------------------------------------------------------------------------
I:140735223209984:19689039248:Factory init
I:140735223209984:19689039251:AUFactory init
I:140735223209984:19689055283:Saving AU Cache
I:140735223209984:19689055565:Saving AU Cache done
I:140735223209984:19689060069:Vienna Ensemble Pro Audio Input by VSL begin
I:140735223209984:19689065086:infos[ 0] ins : 2 out : 2
I:140735223209984:19689065106:Vienna Ensemble Pro Audio Input by VSL ok
I:140735223209984:19689079288:Vienna Ensemble Pro Event Input by VSL begin
I:140735223209984:19689084485:infos[ 0] ins : 0 out : 1
I:140735223209984:19689084509:infos[ 1] ins : 0 out : 2
I:140735223209984:19689084617:Vienna Ensemble Pro Event Input by VSL ok
I:140735223209984:19689097624:Vienna Ensemble Pro by VSL begin
I:140735223209984:19689108605:infos[ 0] ins : 0 out : 2
I:140735223209984:19689108811:Vienna Ensemble Pro by VSL ok
I:140735223209984:19689109330:VSTFactory init
I:140735223209984:19689111450:Saving VST Cache
I:140735223209984:19689111724:Saving VST Cache done
I:140735223209984:19689111728:Saving VST Filelist Cache
I:140735223209984:19689111942:Saving VST Filelist Cache done
I:140735223209984:19689111945:Updating VST cache .. in /Users/jonas/Library/Application Support/Avid/Sibelius 7.5/PlogueEngine/vst_x64.cache with 4 new entries.
I:140735223209984:19689111947:dll,longId,uniqueID,vendor,effname,product,numParams,numInputs,numOutputs,isSynth,canReceiveMidi,canSendMidi,canSendVstTimeInfo,canReceiveVstTimeInfo,canReplace
I:140735223209984:19689116098:/Library/Audio/Plug-Ins/VST/Vienna Ensemble Pro Audio Input.vst
I:140735223209984:19689116509: is a VST 2.4
I:140735223209984:19689117139:,76657069,VSL,Vienna Ensemble Pro Audio Input,Vienna Ensemble Pro Audio Input,1,2,2,0,0,0,0,1,1
I:7fff78fca000:495904e09:/Library/Audio/Plug-Ins/VST/Vienna Ensemble Pro Event Input.vst
I:7fff78fca000:49590501e: is a VST 2.4
I:7fff78fca000:495905214:,76657065,VSL,Vienna Ensemble Pro Event Input,Vienna Ensemble Pro Event Input,201,0,2,1,1,0,0,1,1
I:7fff78fca000:495908a27:/Library/Audio/Plug-Ins/VST/Vienna Ensemble Pro Surround.vst
I:7fff78fca000:49590cae4: is a VST 2.4
I:7fff78fca000:49590d1d3:,76657073,VSL,Vienna Ensemble Pro Surround,Vienna Ensemble Pro Surround,202,0,20,1,1,0,0,1,1
I:7fff78fca000:49590e230:/Library/Audio/Plug-Ins/VST/Vienna Ensemble Pro.vst
I:7fff78fca000:49590e3c6: is a VST 2.4
I:7fff78fca000:49590e899:,76736570,VSL,Vienna Ensemble Pro,Vienna Ensemble Pro,202,0,20,1,1,0,0,1,1
I:7000007be000:49590ea5e:0 DSPWorkerThread in
49590ea66:1 DSPWorkerThread in
49590ea6e:2 DSPWorkerThread in
I:7fff78fca000:49590ea74:Streamer::Streamer()
I:7fff78fca000:49590ea8a:PE_ENGINE_INITIALIZE OK
I:700000947000:49590eaa7:Streamer::entry() in
I:7fff78fca000:49590ef0a:PE_ENGINE_AUDIODEVICE_LIST
I:7fff78fca000:49590ef14:PE_ENGINE_AUDIODEVICE_LIST
I:7fff78fca000:49590ef2e:PE_ENGINE_AUDIODEVICE_SET
I:7fff78fca000:49590ef34:Built-in Output id:1 ins:0 outs:2 allocated!
I:7fff78fca000:49590ef36:Built-in Output ctor out
I:7fff78fca000:49590ef3a:Built-in Output::initialize in
I:7fff78fca000:49590ef3d:Built-in Output::initialize out
I:7fff78fca000:49590ef3f:Built-in Output is now acquired
I:7fff78fca000:49590ef46:PE_ENGINE_AUDIODEVICE_SAMPLERATE_LIST
I:7fff78fca000:49590f136:PE_ENGINE_AUDIODEVICE_SAMPLERATE_LIST
I:7fff78fca000:49590f2eb:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST
I:7fff78fca000:49590f375:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST
I:7fff78fca000:49590f3f6:PE_ENGINE_AUDIODEVICE_SETTINGS_GET
I:7fff78fca000:49590f400:PE_ENGINE_AUDIODEVICE_OUTPUTSTEREOPAIR_GET
I:7fff78fca000:49590f402:PE_ENGINE_AUDIODEVICE_NUMOUTPUTS_GET
I:7fff78fca000:49590f406:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST
I:7fff78fca000:49590f45a:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST
I:7fff78fca000:49590f4d3:PE_ENGINE_AUDIODEVICE_SETTINGS
I:7fff78fca000:49590f4d9:Instance::resetStaticDSP() 0x0x15ad2d820 in
I:140735223209984:19689174236:DSPInfo ctor
I:140735223209984:19689174238:PpqEpsilon:0.000377929
I:140735223209984:19689174244:Using SampleRate:44100
I:140735223209984:19689174246:Using BufferSize:1024
I:140735223209984:19689174252:Instance::resetStaticDSP() 0x0x15ad2d820 out
I:140735223209984:19689174317:PE_ENGINE_AUDIODEVICE_OUTPUTSTEREOPAIR_SET
I:140735223209984:19689174374:PE_ENGINE_MP_CPUS_NUMBER_GET
I:140735223209984:19689174383:PE_ENGINE_MP_WORKERTHREADS_ENABLE
I:140735223209984:19689174412:PE_ENGINE_PLUGINS_LIST
I:140735223209984:19689174455:PE_ENGINE_PLUGINS_LIST
I:140735223209984:19689175014:PE_ENGINE_AUDIO_START
I:140735223209984:19689175020:###### PSR LOCK ACQUIRED ######
I:140735223209984:19689175022:playReq 1
I:140735223209984:19689175023:playReq 2
I:140735223209984:19689175033:DeviceManager::privPlay()
I:140735223209984:19689175035:Built-in Output, has received Play command...
I:140735223209984:19689175054:-------------------------------------------------------------------------------
E:140735223209984:19689175057:Built-in Output
E:140735223209984:19689175058:Pa_IsFormatSupported: Error number: -9999 message: Unanticipated host error
I:140735223209984:19689175060:-------------------------------------------------------------------------------
I:140735223209984:19689175063:playReq 3
I:140735223209984:19689175065:###### PSR LOCK RELEASED ###### sc:0
I:140735223209984:19727807169:PE_ENGINE_AUDIODEVICE_OUTPUTSTEREOPAIR_GET
I:140735223209984:19727807238:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST
I:140735223209984:19727807468:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST
I:140735223209984:19727807804:PE_ENGINE_AUDIODEVICE_SAMPLERATE_LIST
I:140735223209984:19727808097:PE_ENGINE_AUDIODEVICE_SAMPLERATE_LIST
I:140735223209984:19727808571:PE_ENGINE_AUDIODEVICE_LATENCY_GET
I:140735223209984:19748305380:PE_ENGINE_MP_CPUS_NUMBER_GET
I:140735223209984:19748305426:PE_ENGINE_MP_WORKERTHREADS_ENABLE
I:140735223209984:19748305434:PE_ENGINE_AUDIO_START
I:140735223209984:19748305442:###### PSR LOCK ACQUIRED ######
I:140735223209984:19748305445:playReq 1
I:140735223209984:19748305449:playReq 2
I:140735223209984:19748305452:DeviceManager::privPlay()
I:140735223209984:19748305457:Built-in Output, has received Play command...
I:140735223209984:19748305486:-------------------------------------------------------------------------------
E:140735223209984:19748305490:Built-in Output
E:140735223209984:19748305494:Pa_IsFormatSupported: Error number: -9999 message: Unanticipated host error
I:140735223209984:19748305498:-------------------------------------------------------------------------------
I:140735223209984:19748305507:playReq 3
I:140735223209984:19748305511:###### PSR LOCK RELEASED ###### sc:0
Attachments Screen Shot 2016-10-27 at 22.54.30.png (92K), Screen Shot 2016-10-27 at 22.54.16.png (110K)
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Re: Sib. 7.5: audio engine error: bad settings
Posted by Robin Walker - 27 Oct 10:17PM
The error situation is here in the log:

> E:140735223209984:19689175057:Built-in Output
> E:140735223209984:19689175058:Pa_IsFormatSupported: Error number: -9999 message: Unanticipated host error

Do you have any other audio-producing application open on the Mac, even if in the background?

The error message is similar to that in this thread:
http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=705823&groupid=3
but that thread has stopped responding to suggestions.

Please pull down the Apple menu and select "Restart", then when the Mac OS has restarted, try Sibelius again before launching anything else.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by Robin Walker - 27 Oct 10:48PM
Please also provide this evidence:

- in the Finder, pull down the Go menu and select "Utilities";
- in Utilities, open "Audio MIDI Setup.app";
- attach a screen-shot of the "Audio Devices" window with "Built-in Output" selected.

Please ensure that there are no "aggregated" audio configurations on this Mac.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by JJ1234 - 28 Oct 07:37AM
Hello here is the print screen.
Attachment Screen Shot 2016-10-28 at 10.36.25.png (154K)
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Re: Sib. 7.5: audio engine error: bad settings
Posted by Robin Walker - 28 Oct 09:01AM
Please try this experiment:

- fully quit Sibelius;
- in "Audio MIDI Setup", use the pull-down options to change "2ch 32-bit float" to "2ch 24-bit Integer";
- close and quit "Audio MIDI Setup";
- try launching Sibelius.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by JJ1234 - 28 Oct 10:37AM
Tested it, did not help.
Unfortunately it did not solve the issue.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by Robin Walker - 28 Oct 10:43AM
Is there any other audio-producing application running in the background?

Have you tried "Restart" as suggested above?

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by JJ1234 - 17 Nov 09:42AM
Hello,

I reinstalled the whole operating system, now it works fine.

Thank you for your support.
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Re: Sib. 7.5: audio engine error: bad settings
Posted by Robin Walker - 17 Nov 11:28AM
I'm glad to hear that you are up and running again, but sorry to hear that the solution was so extreme.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Messages in this thread

Sib. 7.5: audio engine error: bad settings - JJ1234, 25 Oct 11:42PM
     Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 26 Oct 09:08AM
         Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 27 Oct 09:04AM
             Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 27 Oct 09:31AM
                 Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 27 Oct 11:56AM
                     Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 27 Oct 12:54PM
                         Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 27 Oct 08:00PM
                             Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 27 Oct 10:17PM
                                 Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 27 Oct 10:48PM
                                     Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 28 Oct 07:37AM
                                         Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 28 Oct 09:01AM
                                             Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 28 Oct 10:37AM
                                                 Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 28 Oct 10:43AM
                                                     Re: Sib. 7.5: audio engine error: bad settings - JJ1234, 17 Nov 09:42AM
                                                         Re: Sib. 7.5: audio engine error: bad settings - Robin Walker, 17 Nov 11:28AM