'Subscription Problems - Please Help'

Messages in this thread

Subscription Problems - Please Help - M1K37, 08 Oct 08:15AM
     Re: Subscription Problems - Please Help - Venancio @ Avid, 12 Oct 02:55PM
         Re: Subscription Problems - Please Help - _angela22_, 12 May 04:21PM
             Re: Subscription Problems - Please Help - Imelda, 14 Jul 07:53AM
                 Re: Subscription Problems - Please Help - Robin Walker, 14 Jul 08:37AM

Subscription Problems - Please Help
Posted by M1K37 - 08 Oct 08:15AM
I have subscribed to sibelius annually by a monthly payment. I have completed my first payment, however I soon realized that my balance on my visa card will soon be depleted, and I wish to cancel my subscription.

When I say I want to cancel my subscription, I do not require a refund - I have read the terms and conditions, plus I have already used it for what I needed it for.

However, am I allowed to stop the monthly recurring payment? Otherwise when does it stop? Do I need to deactivate my account?

Any help is appreciated.
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Re: Subscription Problems - Please Help
Posted by Venancio @ Avid - 12 Oct 02:55PM (edited 12 Oct 02:56PM)
Hi M1K37,

Created a case for you and I see that it has already been resolved.

Best regards,

Vee

--
Venancio Jimenez III
Sibelius Support | Sibelius Community
Who Can We Help Today?
vee.jimenez@avid.com
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Re: Subscription Problems - Please Help
Posted by _angela22_ - 12 May 04:21PM
Hi, I also have the same problem as M1K37. but I am paying the annual education Sibelius ultimate monthly. I want to cancel my subscription and I don't require a refund. And I have also finished using it for what I needed.

Will to be possible to stop the monthly payments? If so I'd be grateful for the help.
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Re: Subscription Problems - Please Help
Posted by Imelda - 14 Jul 07:53AM
Hi! I need somebody to help me. I received an email today.
"Hi Imelda,

We've processed your recurring subscription payment for Sibelius Perpetual —woohoo! We're excited to be a part of your creative process!

Sincerely,
Your fellow makers at Avid"

I have my perpetual license already. Why was I still charged??
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Re: Subscription Problems - Please Help
Posted by Robin Walker - 14 Jul 08:37AM
> I have my perpetual license already. Why was I still charged??

You were not charged for your Perpetual Licence.
You were charged for the annual renewal of the Support and Update Plan. which provides you with:
- periodic updates of Sibelius;
- online support portal;
- Cloud Sharing.

--
Sibelius 2021.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Messages in this thread

Subscription Problems - Please Help - M1K37, 08 Oct 08:15AM
     Re: Subscription Problems - Please Help - Venancio @ Avid, 12 Oct 02:55PM
         Re: Subscription Problems - Please Help - _angela22_, 12 May 04:21PM
             Re: Subscription Problems - Please Help - Imelda, 14 Jul 07:53AM
                 Re: Subscription Problems - Please Help - Robin Walker, 14 Jul 08:37AM