'Sib. 7.5: Sibelius 7.5.1 crashing on note input (Win 10)'

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Sib. 7.5: Sibelius 7.5.1 crashing on note input... - vanushilla, 11 Sep 08:57PM
     Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Robin Walker, 11 Sep 09:47PM
         Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - vanushilla, 11 Sep 10:26PM
             Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Robin Walker, 12 Sep 09:02AM
                 Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - vanushilla, 15 Sep 09:47PM
                     Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Patrick O'Keefe, 16 Sep 08:42PM
                         Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Carl Leta, 07 Dec 03:33PM
                             Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Robin Walker, 07 Dec 04:14PM

Sib. 7.5: Sibelius 7.5.1 crashing on note input (Win 10)
Posted by vanushilla - 11 Sep 08:57PM
Hello, I recently updated to Windows 10 (which I'm not sure was such a great idea) and ever since updating, my Sibelius consistently crashes on note input. I can input chord names above bars but as soon as I try to insert a note or even a new rest it immediately crashes and restarts the program. There's no error screen or title, it just restarts. I'm not sure if anything else is causing this. I've tried using midi input, keyboard and mouse and all have the same response. Is there drivers I need to update or something else? Or is it that sibelius isn't supported for Windows 10 yet after all?

Thanks,
Vanessa
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Re: Sib. 7.5: Sibelius 7.5.1 crashing on note input (Win 10)
Posted by Robin Walker - 11 Sep 09:47PM
The crash is almost certainly being caused by problems with audio output, as inputting a note reflects the sound of the note to the current audio output device.

Does audio output work at all on this PC, with applications other than Sibelius?

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Sib. 7.5: Sibelius 7.5.1 crashing on note input (Win 10)
Posted by vanushilla - 11 Sep 10:26PM
Yes, Audio works fine with all other programs.
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Re: Sib. 7.5: Sibelius 7.5.1 crashing on note input (Win 10)
Posted by Robin Walker - 12 Sep 09:02AM
Please attach screen-shots of the following Sibelius dialogue windows:
1. Playback Devices;
2. Audio Engine Options.

In "Audio Engine Options", please pull down the "Interface" drop-down menu and list for us all the options available.

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Sib. 7.5: Sibelius 7.5.1 crashing on note input (Win 10)
Posted by vanushilla - 15 Sep 09:47PM
I managed to fix the problem when I looked through that menu. Thank you!
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Re: Sib. 7.5: Sibelius 7.5.1 crashing on note input (Win 10)
Posted by Patrick O'Keefe - 16 Sep 08:42PM
> I managed to fix the problem when I looked through that menu. Thank you!

Could you mention what you fixed? It may help others avoid or fix a similar problem.


--
Patrick O'Keefe

Sib 7.5, GPO4, NotePerformer, lots of EWQL stuff
Win7 x64 Pro Intel i7-4771, 3.50Ghz, 16GB RAM
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Re: Sib. 7.5: Sibelius 7.5.1 crashing on note input (Win 10)
Posted by Carl Leta - 07 Dec 03:33PM
I am having the same issue, and would love to know what "vanushilla" did, to resolve the problem.

Thank you,
Carl L.
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Re: Sib. 7.5: Sibelius 7.5.1 crashing on note input (Win 10)
Posted by Robin Walker - 07 Dec 04:14PM
> I am having the same issue, and would love to know what "vanushilla" did, to resolve the problem.

Please attach screen-shots of the following Sibelius dialogue windows:
1. "Playback Devices";
2. "Audio Engine Options".

--
Sibelius 2023.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Messages in this thread

Sib. 7.5: Sibelius 7.5.1 crashing on note input... - vanushilla, 11 Sep 08:57PM
     Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Robin Walker, 11 Sep 09:47PM
         Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - vanushilla, 11 Sep 10:26PM
             Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Robin Walker, 12 Sep 09:02AM
                 Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - vanushilla, 15 Sep 09:47PM
                     Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Patrick O'Keefe, 16 Sep 08:42PM
                         Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Carl Leta, 07 Dec 03:33PM
                             Re: Sib. 7.5: Sibelius 7.5.1 crashing on note i... - Robin Walker, 07 Dec 04:14PM