585: Sibelius 5 crashes when AVG Antivirus is installed

Problem:

We are aware of some compatibility issues with running AVG 8 Anti-Virus and Sibelius 5 at the same time which results in Sibelius 5 closing down.

The symptoms include Sibelius crashing whenever a Save or Open dialog box is opened; hanging on the splash screen while Creating Toolbar (what does this look like?); or any of the following messages:

0xc0000005 (what does this look like?)

0xc0000142 (what does this look like?)

Runtime Error: R6031 (what does this look like?)

Sibelius has stopped working

Solution: update to the latest version of AVG 8 Anti-Virus

AVG have released an update that corrects this problem. Anyone who is using AVG 8 Anti-Virus should install this update. To do this, right-click on the AVG 8 Anti-Virus icon () in the System Tray (where?) and choose Update now. (Where?)

Please note that you must restart your computer before the changes will take effect.

If you are still having problems please refer to Help Center article A563: Problems running Sibelius 5 before contacting technical support.