582: 'The serial number of this copy of Sibelius 5 is invalid'

Problem:

When you start Sibelius you receive the following message...

The serial number of this copy of Sibelius 5 is invalid. Please reinstall your copy of Sibelius 5

...but reinstalling Sibelius does not correct the problem.


Solution:

We have created an application that will remove the problematic information, allowing you to re-enter your serial number.

Windows

Sibelius 5

Please note that this application will only reset Sibelius 5 () registration. If you are using Sibelius First () or Sibelius Student () please select the appropriate version.

  • Open this archive: Sib5RegReset.zip. If you've having difficulties opening this archive, please click here to read more.
  • Run the Sib5RegReset application contained within the archive
  • Follow the prompts to reset your registration information
  • Run Sibelius
  • You will be asked if you have a registered copy of an earlier version installed: choose No
  • Carefully re-enter your Sibelius serial number, including all letters, and click OK

If you are still experiencing difficulties, please use the button to the right to contact technical support.

Sibelius 5 First

Please note that this application will only reset Sibelius First () registration. If you are using Sibelius 5 () or Sibelius Student () please select the appropriate version.

  • Open this archive: Sib5FirstRegReset.zip. If you've having difficulties opening this archive, please click here to read more.
  • Run the Sib5FirstRegReset application contained within the archive
  • Follow the prompts to reset your registration information
  • Run Sibelius
  • You will be asked if you have a registered copy of an earlier version installed: choose No
  • Carefully re-enter your Sibelius serial number, including all letters, and click OK

If you are still experiencing difficulties, please use the button to the right to contact technical support.

Sibelius 5 Student

Please note that this application will only reset Sibelius Student () registration. If you are using Sibelius 5 () or Sibelius First () please select the appropriate version.

  • Open this archive: Sib5StudentRegReset.zip. If you've having difficulties opening this archive, please click here to read more.
  • Run the Sib5StudentRegReset application contained within the archive
  • Follow the prompts to reset your registration information
  • Run Sibelius
  • You will be asked if you have a registered copy of an earlier version installed: choose No
  • Carefully re-enter your Sibelius serial number, including all letters, and click OK

If you are still experiencing difficulties, please use the button to the right to contact technical support.



Macintosh

Sibelius 5

Please note that this application will only reset Sibelius 5 () registration. If you are using Sibelius First () or Sibelius Student () please select the appropriate version.

  • Save this disk image: Sib5RegReset.dmg
  • A new volume called Sibelius 5 Registration Reset Tool should appear on your Desktop. If it doesn't, double-click on the disk image (Sib5RegReset.dmg) to mount it
  • Open the new volume and run the Sibelius 5 Registration Reset Tool contained therein
  • Follow the prompts to reset your registration information
  • Run Sibelius
  • You will be asked if you have a registered copy of an earlier version installed: choose No
  • Carefully re-enter your Sibelius serial number, including all letters, and click OK

If you are still experiencing difficulties, please use the button to the right to contact technical support.

Sibelius 5 First

Please note that this application will only reset Sibelius First () registration. If you are using Sibelius 5 () or Sibelius Student () please select the appropriate version.

  • Save this disk image: Sib5FirstRegReset.dmg
  • A new volume called Sibelius 5 First Registration Reset Tool should appear on your Desktop. If it doesn't, double-click on the disk image (Sib5FirstRegReset.dmg) to mount it
  • Open the new volume and run the Sibelius 5 First Registration Reset Tool contained therein
  • Follow the prompts to reset your registration information
  • Run Sibelius
  • You will be asked if you have a registered copy of an earlier version installed: choose No
  • Carefully re-enter your Sibelius serial number, including all letters, and click OK

If you are still experiencing difficulties, please use the button to the right to contact technical support.

Sibelius 5 Student

Please note that this application will only reset Sibelius Student () registration. If you are using Sibelius 5 () or Sibelius First () please select the appropriate version.

  • Save this disk image: Sib5StudentRegReset.dmg
  • A new volume called Sibelius 5 Student Registration Reset Tool should appear on your Desktop. If it doesn't, double-click on the disk image (Sib5StudentRegReset.dmg) to mount it
  • Open the new volume and run the Sibelius 5 Student Registration Reset Tool contained therein
  • Follow the prompts to reset your registration information
  • Run Sibelius
  • You will be asked if you have a registered copy of an earlier version installed: choose No
  • Carefully re-enter your Sibelius serial number, including all letters, and click OK

If you are still experiencing difficulties, please use the button to the right to contact technical support.

Details

Product
Sibelius
Versions
affected
5.0 - 5.2.5
Changed
17 Dec 2008

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