642: Attaching a file to a case in the Avid Support Center

NB: For help creating a support case, please see www.sibelius.com/A640.

Attaching a File to a new Case

When you redeem your ASC, you are given a form to fill in with various details regarding your technical support request. At the very bottom of this form is a place for you to upload a file that is relevant to your case.

Attaching a File to a Pre-Existing Case

To attach a file to a pre-existing case, you can simply reply to our support e-mail with an e-mail attachment, just like you would to a friend or colleague.

Details

Product
 Sibelius
Versions
affected
 1.003 - 1.4, 2 - 2.11, 3.0 - 3.1.3, 4.0 - 4.1, 5.0 - 5.2.5, 6.0 - 6.2, 7.0 - 7.1
Changed
 21 Dec 2010

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