600: How to repair the Microsoft .NET Framework 2.0
Problem:
The Microsoft .NET Framework 2.0 is a component of Windows that Sibelius 5 and 6 require to run. If the .NET Framework 2.0 is damaged, Sibelius may hang on the splash screen while:
Creating toolbar (what does this look like?)
Creating tool windows: Mixer (what does this look like?)
Creating tool windows: Ideas detailed view (what does this look like?)
Sibelius may also crash and display any of the following messages:
0xc0000005 (what does this look like?)
0xc0000142 (what does this look like?)
0xc0000135
Runtime Error: R6031 (what does this look like?)
Sibelius has stopped working
Solution:
Repair the .NET Framework 2.0.
Windows XP
- Close any programs that are running.
- Go to the Start menu > Control Panel > Add or Remove Programs.
- Select Microsoft .NET Framework 2.0 (with or without a Service Pack).
- Click Remove and follow the prompts to remove the .NET Framework.
- Go to the Start menu > All Programs > Windows Update (or Microsoft Update).
- Follow the prompts to reinstall the .NET Framework - and any other important operating system updates.
If you're unable to remove the .NET Framework using the procedure above, detailed instructions on how to repair the .NET Framework on Windows XP are available from Microsoft's website.
If this fails to correct the problem, a more drastic procedure is available from Aaron Stebner's WebLog
If you're still having difficulties running Sibelius once the .NET Framework 2.0 has been successfully repaired, please refer to Help Center article A563.
Windows Vista and 7
Because the .NET Framework 2.0 is an integral part of Windows Vista and 7, it can be repaired using the System File Checker tool. Please refer to Microsoft's website for more information.
If you're still having difficulties running Sibelius once the .NET Framework 2.0 has been successfully repaired, please refer to Help Center article A563.
Details
Product |
Sibelius |
Versions affected |
5.0 - 5.2.5, 6.0 - 6.2, 7.0 - 7.1 |
Changed |
03 Nov 2010 |
