Contact technical help

Online help

Have you visited our Help Center?

View Frequently Asked Questions, search our knowledge base, chat with Sibelius employees and users, register or re-register, and other helpful resources

Email help

Fill in the form below and click Send to email a technical help representative (at helpusa@sibelius.com) who will normally reply within 1-2 working days.

Please provide as much information as possible about your problem, including details of any relevant hardware (e.g. model of printer or sound card)

 
Name:
Your email address:
Platform
Sibelius serial number:
Full description of your problem:

Telephone help

Hours: Monday – Friday 7:00am – 4:30pm PST, except holidays

Sibelius

To register Sibelius or if you have registered Sibelius less than 90 days ago:
Toll-free: 888.280.9995
Outside US & Canada: 925.280.2101 *

If you registered Sibelius more than 90 days ago: 925.280.2101 *

All other products

(G7, Compass, Instruments, Starclass, Auralia, Musition, Notes, PhotoScore, Kontakt Gold)

Registrations and Technical Support: 925.280.2101 *

Technical questions before you purchase

Toll-free: 888.280.9995
Outside US & Canada: 925.280.2101 *

*Toll charges may apply

Fax

You may also fax registrations and technical questions to 925.280.0008