'Activation issue'

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Activation issue - Ian Schofield, 22 Apr 05:42PM
     Re: Activation issue - avidmarianna, 22 Apr 07:47PM

Activation issue
Posted by Ian Schofield - 22 Apr 05:42PM
I have been away from my desktop computer for a fortnight and using Sibelius on my laptop.

On my return the following happens: the loading of Sibelius is interrupted by a Welcome to Sibelius, Active Licence panel - as if I'm a new user. I click on activate and another window appears saying 'we notice that you do not have an active licence'. When I go into my Avid account all the details are correct and the licence is active. I cannot load Sibelius (version 2023.5.1).
I had a similar experience a while ago, though in that instance I was able to use Sibelius for 48 hours. The solution on that occasion was to update the Avid Link. I have done that again now, but it makes no difference.

Guidance much appreciated.

Ian Schofield
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Re: Activation issue
Posted by avidmarianna - 22 Apr 07:47PM
Hello Ian

I asked the support team to assist you,...

Stand by.
Marianna
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Messages in this thread

Activation issue - Ian Schofield, 22 Apr 05:42PM
     Re: Activation issue - avidmarianna, 22 Apr 07:47PM