'Sibelius and Avid wont recognize System ID'

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Sibelius and Avid wont recognize System ID - acgage, 21 Sep 01:47PM
     Re: Sibelius and Avid wont recognize System ID - Robin Walker, 21 Sep 02:23PM
         Re: Sibelius and Avid wont recognize System ID - Laurence Payne, 21 Sep 05:21PM

Sibelius and Avid wont recognize System ID
Posted by acgage - 21 Sep 01:47PM
I had my school purchase Ultimate this week. My finance secretary made the purchase. I installed the software on my machine, but it won't let me activate. There is an activation time out every time I try.

I tried calling avid, and I give the System ID, which has a year of support, and the bot says it's not valid and hangs up. I just cant get to an actual person to help me! The licence is valid up until September 2022, and now I'm at a loss because I'm just hitting roadblocks everywhere.

I can't activate my software and I can't get a hold of anyone in support since it's telling me my codes aren't active when on the website it literally says active. Someone please help me because I just flat out don't know what to do now.
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Re: Sibelius and Avid wont recognize System ID
Posted by Robin Walker - 21 Sep 02:23PM
> it won't let me activate. There is an activation time out every time I try.

Possibly you are trying to activate online, on a school network which is firewalled to deliberately prevent the sort of access you need to perform a Sibelius activation.

> I tried calling avid, and I give the System ID, which has a year of support, and the bot says it's not valid and hangs up.

There is no telephone support for Sibelius, even with a valid SystemID. All support provided for Sibelius is by means of online case submission, from:

https://www.avid.com/learn-and-support/contact-audio-and-music-support

--
Sibelius 2021.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Sibelius and Avid wont recognize System ID
Posted by Laurence Payne - 21 Sep 05:21PM
If you DID get through to Avid on the phone, I suspect the system was asking for an Avid Support Code. Which is something else, and irrelevant to this issue.
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Messages in this thread

Sibelius and Avid wont recognize System ID - acgage, 21 Sep 01:47PM
     Re: Sibelius and Avid wont recognize System ID - Robin Walker, 21 Sep 02:23PM
         Re: Sibelius and Avid wont recognize System ID - Laurence Payne, 21 Sep 05:21PM