'Printing problems'

Messages in this thread

Printing problems - Flossaine, 26 Mar 12:15PM
     Re: Printing problems - Robin Walker, 26 Mar 04:32PM
         Re: Printing problems - Flossaine, 26 Mar 04:35PM
             Re: Printing problems - Robin Walker, 26 Mar 06:26PM

Printing problems
Posted by Flossaine - 26 Mar 12:15PM
I did the February update on Ultimate. Now I can't print. When I extract the parts to .pdf everything looks fine on the screen. When I print all I get are stems with no noteheads. See attached

My printer is working properly for everything else so there is obviously a problem with Sibelius.
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Re: Printing problems
Posted by Robin Walker - 26 Mar 04:32PM
There was no attachment. On this forum, attachments must be (a) of size less than 1 MByte; and (b) of filetypes .sib or .png only.

Is this on macOS or on Windows?

From which application are you printing when printing goes wrong?

If you are printing from Adobe Reader or Acrobat on macOS, then this is a known problem with Adobe products. Print your PDFs from Apple Preview instead.

--
Sibelius 2021.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Printing problems
Posted by Flossaine - 26 Mar 04:35PM
I am printing on a Mac from Adobe/Acrobat. However I print other .pdf documents with no problems. Only when I try to print music. Not sure how to print from preview when the doc is saved as a .pdf Thank you anyway
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Re: Printing problems
Posted by Robin Walker - 26 Mar 06:26PM
Open the PDF with Preview, then print.

In many cases, this problem can be solved (so that printing works from Adobe), by installing an updated printer driver from the printer manufacturer's support site, rather than using the default printer driver provided by the macOS.

--
Sibelius 2021.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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(.sib, .png and .jpg only)

Messages in this thread

Printing problems - Flossaine, 26 Mar 12:15PM
     Re: Printing problems - Robin Walker, 26 Mar 04:32PM
         Re: Printing problems - Flossaine, 26 Mar 04:35PM
             Re: Printing problems - Robin Walker, 26 Mar 06:26PM