Hi, - I am new to this forum and an absolute beginner with Sibelius.
My problem starts, even before I was able the work with the program.
I have been on the Internet and youtube to find a solution: No sound.
I attach sone screenshots. Perhaps someone sees what else I could try to make it work.
Please excuse my poor knowledge of your language.
Is there perhaps a german section in this forum or do you know of a german forum?
Thanks for your assistance
Felix
PS: I just found out that I only can attach 1 jpeg?
The screen-shots show that the selected audio output was "S/PDIF", which is a digital output socket - presumably not the one to which your loudspeakers are connected.
In "Audio Engine Optionen", try setting "Interface" to "Primxrer Soundtreiber (DS)".
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Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
Robin, very kind that you waste your time for me,.... but no: There is still no sound.
Wenn the program starts, there is a special "opening sound". So I can be sure, that my speakers are working. But when the sound engine of Sibelius should work,- there is nothing.
You never mentioned "Presonus" before, and there is no mention of "Presonus" in the available "Interface" list in "Audio Engine Options" shown in your first screen-shot.
Was the "Presonus" device plugged in and operational BEFORE Sibelius was launched?
Sibelius will not use devices which become operational after it has been launched.
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Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
Oh no, - sorry for that. My mistake. I got mixed up by Presonus and Sibelius. I use DAW Presonus Studio One, but this program runs on a different computer, so it can`t be the reason for my sound problem with Sibelius.
Again: Sorry for the confusion.
Please do this:
- click Start -> Avid -> "Sibelius User Data";
- from the folder that opens, open sub-folder "PlogueEngine";
- zip up every file inside the "PlogueEngine" folder, and upload them to somewhere in the web/cloud;
- let us know the URL for getting all those files.
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Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
Sorry, as I am only musician and no computer nerd, I might search at the wrong place. I add 2 pics to show the way I was going to find PlogueEngine. In there is only one file.... the one that I have placed on OneDrive. Where else could the missing files be?
Using Windows File Explorer:
- please navigate to the location on disk:
C:\Program Files (x86)\Avid\Sibelius Sounds\
- inside that folder, there should be a sub-folder also called "Sibelius Sounds";
- right-click on the icon of that sub-folder, and select "Properties";
- take a screen-shot of the "Properties" panel, and attach it here.
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Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
The Sibelius Sounds sample library has not been installed.
Instead, an incorrect installation of a "Sibelius Sounds updater" has been made. But the "updater" is useless without a previous installation of the full sample library.
Please download and install the "Sibelius Ultimate Sounds" sample library, from your My Avid account at:
http://my.avid.com/products
It is a very large download and might take many hours.
There is no need to install the "Sibelius Sounds updater".
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Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
Dear Robin, it is hard to express how thanksful I am that there are people like you who spend theier time to help others.
Without you I would have had no other chance than to deinstall Sibelius and ask for my money back. I myself would never have found the reason why I got no sound from Sibelius.
Thanks again sooooo much.
Kindest regards from Germany
Felix
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