'Sib. 7.1: Validation of Sibelius 7.1'

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Sib. 7.1: Validation of Sibelius 7.1 - BrizzoRay, 26 Nov 02:50PM
     Re: Sib. 7.1: Validation of Sibelius 7.1 - Robin Walker, 26 Nov 03:06PM

Sib. 7.1: Validation of Sibelius 7.1
Posted by BrizzoRay - 26 Nov 02:50PM
I have been unable to obtain help from Avid for validating my copy of Sibelius 7 since September 2020 when Sibelius 7 ceased to work and demanded that I re-validate my copy. The Australian phone number 02 9420 3066 (internationally 61-2-9420-3066) gives a greeting message with instructions to press 2 for Sibelius but when I enter "2" on my iPhone it just repeats the same greeting message.

I tried going to Avid.com/license and was able to enter my System ID and my Activation ID but I did not know what to enter for the Device ID so I could not continue with the validation.

On November 14, 2011 I ordered Sibelius 7 and was given the an order reference and a Serial number

On February 13, 2012 I updated from version 7.03 to 7.1 and was given a System ID and an activation ID but I do not have a DEVICE ID recorded.

I need help to bring my copy of Sibelius 7.1 back to life.
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Re: Sib. 7.1: Validation of Sibelius 7.1
Posted by Robin Walker - 26 Nov 03:06PM
Is this on macOS or on Windows?
What version number of operating system?

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Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Messages in this thread

Sib. 7.1: Validation of Sibelius 7.1 - BrizzoRay, 26 Nov 02:50PM
     Re: Sib. 7.1: Validation of Sibelius 7.1 - Robin Walker, 26 Nov 03:06PM