'Problems updating to 2020.9'

Messages in this thread

Problems updating to 2020.9 - Chris Wimlett, 19 Sep 10:19AM
     Re: Problems updating to 2020.9 - Robin Walker, 19 Sep 10:39AM
         Re: Problems updating to 2020.9 - Laurence Payne, 19 Sep 11:26AM
             Re: Problems updating to 2020.9 - Chris Wimlett, 19 Sep 02:36PM
                 Re: Problems updating to 2020.9 - Robin Walker, 19 Sep 03:54PM
                     Re: Problems updating to 2020.9 - Chris Wimlett, 19 Sep 08:08PM

Problems updating to 2020.9
Posted by Chris Wimlett - 19 Sep 10:19AM (edited 19 Sep 10:21AM)
I've been unable to update from 2020.6 to 2020.9 on both desktop and laptop. On the desktop I get an invalid URL error in Avid Link, see below. On the laptop the update downloads but the Windows Installer freezes. Can anyone help please?

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Sibelius 20.20, Cubase 10.5, Windows 10 Home v1909, Dell XPS 8930 Desktop 16GB RAM, Dell XPS-13 9370 Laptop 8GB RAM
Attachment Screenshot 2020-09-19 110552.jpg (62K)
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Re: Problems updating to 2020.9
Posted by Robin Walker - 19 Sep 10:39AM
- shut down Windows, and restart Windows;
- wait a couple of minutes for things to settle down;
- do not launch Sibelius;
- in the "Show hidden icons" area of the Windows taskbar, click on the "Avid Link" icon to show Avid Link;
- in Avid Link, click tab "Profile", and sign in if necessary;
- in Avid Link, click tab "Products";
- in tab Products, if a message "Synchronizing Account" appears at the top of the panel, wait for that message to go away;
- now you should be able to update Sibelius.

If you are not able to download the Sibelius installer via Avid Link, you can download it over the web from your "My Avid" account at http://my.avid.com/products

For Windows Installer problems, the first thing to try is to shut down Windows, and restart Windows, then try the installation. This is to make sure that files that need to be updated are not in use by other applications.

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Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Problems updating to 2020.9
Posted by Laurence Payne - 19 Sep 11:26AM
Try downloading directly from your Avid Account. (If you don't know where this is, just Google for 'Avid Account'.)

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Re: Problems updating to 2020.9
Posted by Chris Wimlett - 19 Sep 02:36PM
Thanks both, rebooting Windows did the trick and I was able to update from Avid Link after logging in again.

One odd thing, when I looked my Avid Account, it showed the Sibelius Ultimate subscription was on hold - see screenshot. I tried entering my system ID but thus was rejected as invalid. Sibelius seems to be working OK so I didn't want to experiment too much, but do you know what could be causing this?

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Sibelius 20.20, Cubase 10.5, Windows 10 Home v1909, Dell XPS 8930 Desktop 16GB RAM, Dell XPS-13 9370 Laptop 8GB RAM
Attachment Screenshot 2020-09-19 152936.jpg (89K)
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Re: Problems updating to 2020.9
Posted by Robin Walker - 19 Sep 03:54PM
> One odd thing, when I looked my Avid Account, it showed the Sibelius Ultimate subscription was on hold - see screenshot.
> I tried entering my system ID but thus was rejected as invalid.

"On hold" indicates that you have purchased this new Sibelius Ultimate licence as an upgrade or cross-grade from some previous licence. The new licence will not be valid until you have entered the SystemID of your OLD Sibelius licence (the one from which you upgraded or cross-graded).

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Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Problems updating to 2020.9
Posted by Chris Wimlett - 19 Sep 08:08PM
Thanks Robin, I was entering my new SystemID.

--
Sibelius 20.20, Cubase 10.5, Windows 10 Home v1909, Dell XPS 8930 Desktop 16GB RAM, Dell XPS-13 9370 Laptop 8GB RAM
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Messages in this thread

Problems updating to 2020.9 - Chris Wimlett, 19 Sep 10:19AM
     Re: Problems updating to 2020.9 - Robin Walker, 19 Sep 10:39AM
         Re: Problems updating to 2020.9 - Laurence Payne, 19 Sep 11:26AM
             Re: Problems updating to 2020.9 - Chris Wimlett, 19 Sep 02:36PM
                 Re: Problems updating to 2020.9 - Robin Walker, 19 Sep 03:54PM
                     Re: Problems updating to 2020.9 - Chris Wimlett, 19 Sep 08:08PM