Messages in this thread

Audio Engine Error: Bad Parameters - Katjh, 30 Mar 12:25PM
     Re: Audio Engine Error: Bad Parameters - Katjh, 30 Mar 12:27PM
         Re: Audio Engine Error: Bad Parameters - Robin Walker, 30 Mar 02:42PM
             Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 03:37AM
                 Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 08:52AM
                     Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 09:06AM
                         Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 09:41AM
                             Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 09:48AM
                                 Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 10:02AM
                                     Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 10:08AM
                                         Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 10:15AM
                                             Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 10:57AM
                                                 Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 11:22AM
                                                     Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 12:06PM
                                                         Re: Audio Engine Error: Bad Parameters - Katjh, 01 Apr 03:10AM
                                                             Re: Audio Engine Error: Bad Parameters - Robin Walker, 01 Apr 09:13AM
                                                                 Re: Audio Engine Error: Bad Parameters - Katjh, 01 Apr 09:57AM
                                                                     Re: Audio Engine Error: Bad Parameters - Robin Walker, 01 Apr 10:13AM
                                                                         Re: Audio Engine Error: Bad Parameters - Katjh, 01 Apr 11:49AM

Audio Engine Error: Bad Parameters
Posted by Katjh - 30 Mar 12:25PM
Had this error for over a month, and spent hours following every suggestion Google could find for me. Have finally given up, come here and created a logon so I could post this and hope for salvation.

After overcoming a bunch of other issues that required assorted fiddlings I somewhat lost track of, I now get the Audio Engine Error: Bad Parameters message on startup. I have the standard set of issues after that: can only play General MIDI; the Audio Engine Options window has almost all options greyed out; and the Repair button looks like it might work, but nothing happens when I click on it.

Details:
Sibelius 2019.12
Windows 10 64-bit 16GB

I have tried and failed to fix it by:
- using the "Update Driver" Device Manager function to check I have the latest ones
- deleting the PlogueEngine folder
- reinstalling Sibelius 7 First Sounds
- turning it off and on again
- sacrificing a (stuffed, toy) goat to the musical deities (in my mind - I wouldn't really hurt a stuffed toy, but I thought the effort might help, and I'm getting desperate)



PlogueEngine_64.log text:
I:0x 210:9028:35342756:C:\Users\User\AppData\Roaming/Avid/Sibelius/PlogueEngine/PlogueEngine_x64.log opened on: Mon Mar 30 21:59:03 2020
I:0x 210:9028:35342756:-------------------------------------------------------------------------------
I:0x 210:9028:35342756:Checking reWire lock path: C:\Users\User\AppData\Roaming/Avid/Common/sibelius.rewire
I:0x 210:9028:35342756:Instance::init() 0x000001E32DC56D60 in
I:0x 210:9028:35342756:DSPInfo ctor
I:0x 210:9028:35342756:PpqEpsilon:0.000377929
I:0x 210:9028:35342756:Using SampleRate:44100
I:0x 210:9028:35342756:Using BufferSize:512
I:0x 210:9028:35342756:Instance::init() 0x000001E32DC56D60 out
I:0x 210:9028:35342756:Number of physical cores : 6
I:0x 210:9028:35342756:Using PortAudio V19-devel (Plogue) (built Nov 28 2019 11:56:03)
I:0x 210:9028:35342756:Initialising Devices...
I:0x 210:9028:35342756:-------------------------------------------------------------------------------
I:0x 210:9028:35342835:INFO: ASIO names[0]:Realtek ASIO
I:0x 210:9028:35342835:INFO: BLACKLISTED!!!
I:0x 210:9028:35342846:Passed Pa_Initialize()
I:0x 210:9028:35342846:Now enumerating Audio Devices...
I:0x 210:9028:35342846:Passed Pa_CountDevices()
I:0x 210:9028:35342846:Found 16 :
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:0
I:0x 210:9028:35342846:API = MME
I:0x 210:9028:35342846:Name = Microsoft Sound Mapper - Input Max Inputs = 2, Max Outputs = 0
I:0x 210:9028:35342846:Default LowInputLatency:0.09
I:0x 210:9028:35342846:Default LowOutputLatency:0.09
I:0x 210:9028:35342846:Default HighInputLatency:0.18
I:0x 210:9028:35342846:Default HighOutputLatency:0.18
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:1
I:0x 210:9028:35342846:API = MME
I:0x 210:9028:35342846:Name = Microphone (SteelSeries H Wirel Max Inputs = 2, Max Outputs = 0
I:0x 210:9028:35342846:Default LowInputLatency:0.09
I:0x 210:9028:35342846:Default LowOutputLatency:0.09
I:0x 210:9028:35342846:Default HighInputLatency:0.18
I:0x 210:9028:35342846:Default HighOutputLatency:0.18
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:2
I:0x 210:9028:35342846:API = MME
I:0x 210:9028:35342846:Name = Line (Dell AC511 USB SoundBar) Max Inputs = 2, Max Outputs = 0
I:0x 210:9028:35342846:Default LowInputLatency:0.09
I:0x 210:9028:35342846:Default LowOutputLatency:0.09
I:0x 210:9028:35342846:Default HighInputLatency:0.18
I:0x 210:9028:35342846:Default HighOutputLatency:0.18
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:3
I:0x 210:9028:35342846:API = MME
I:0x 210:9028:35342846:Name = Microsoft Sound Mapper - Output Max Inputs = 0, Max Outputs = 2
I:0x 210:9028:35342846:Default LowInputLatency:0.09
I:0x 210:9028:35342846:Default LowOutputLatency:0.09
I:0x 210:9028:35342846:Default HighInputLatency:0.18
I:0x 210:9028:35342846:Default HighOutputLatency:0.18
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:4
I:0x 210:9028:35342846:API = MME
I:0x 210:9028:35342846:Name = Speakers (Dell AC511 USB SoundB Max Inputs = 0, Max Outputs = 2
I:0x 210:9028:35342846:Default LowInputLatency:0.09
I:0x 210:9028:35342846:Default LowOutputLatency:0.09
I:0x 210:9028:35342846:Default HighInputLatency:0.18
I:0x 210:9028:35342846:Default HighOutputLatency:0.18
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: true
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:5
I:0x 210:9028:35342846:API = MME
I:0x 210:9028:35342846:Name = Speakers (SteelSeries H Wireles Max Inputs = 0, Max Outputs = 2
I:0x 210:9028:35342846:Default LowInputLatency:0.09
I:0x 210:9028:35342846:Default LowOutputLatency:0.09
I:0x 210:9028:35342846:Default HighInputLatency:0.18
I:0x 210:9028:35342846:Default HighOutputLatency:0.18
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:6
I:0x 210:9028:35342846:API = Windows DirectSound
I:0x 210:9028:35342846:Name = Primary Sound Capture Driver Max Inputs = 2, Max Outputs = 0
I:0x 210:9028:35342846:Default LowInputLatency:0
I:0x 210:9028:35342846:Default LowOutputLatency:0
I:0x 210:9028:35342846:Default HighInputLatency:0
I:0x 210:9028:35342846:Default HighOutputLatency:0
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:7
I:0x 210:9028:35342846:API = Windows DirectSound
I:0x 210:9028:35342846:Name = Microphone (SteelSeries H Wireless) Max Inputs = 2, Max Outputs = 0
I:0x 210:9028:35342846:Default LowInputLatency:0
I:0x 210:9028:35342846:Default LowOutputLatency:0
I:0x 210:9028:35342846:Default HighInputLatency:0
I:0x 210:9028:35342846:Default HighOutputLatency:0
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:8
I:0x 210:9028:35342846:API = Windows DirectSound
I:0x 210:9028:35342846:Name = Line (Dell AC511 USB SoundBar) Max Inputs = 2, Max Outputs = 0
I:0x 210:9028:35342846:Default LowInputLatency:0
I:0x 210:9028:35342846:Default LowOutputLatency:0
I:0x 210:9028:35342846:Default HighInputLatency:0
I:0x 210:9028:35342846:Default HighOutputLatency:0
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:9
I:0x 210:9028:35342846:API = Windows DirectSound
I:0x 210:9028:35342846:Name = Primary Sound Driver Max Inputs = 0, Max Outputs = 2
I:0x 210:9028:35342846:Default LowInputLatency:0
I:0x 210:9028:35342846:Default LowOutputLatency:0
I:0x 210:9028:35342846:Default HighInputLatency:0
I:0x 210:9028:35342846:Default HighOutputLatency:0
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: true
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:10
I:0x 210:9028:35342846:API = Windows DirectSound
I:0x 210:9028:35342846:Name = Speakers (Dell AC511 USB SoundBar) Max Inputs = 0, Max Outputs = 2
I:0x 210:9028:35342846:Default LowInputLatency:0
I:0x 210:9028:35342846:Default LowOutputLatency:0
I:0x 210:9028:35342846:Default HighInputLatency:0
I:0x 210:9028:35342846:Default HighOutputLatency:0
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:11
I:0x 210:9028:35342846:API = Windows DirectSound
I:0x 210:9028:35342846:Name = Speakers (SteelSeries H Wireless) Max Inputs = 0, Max Outputs = 2
I:0x 210:9028:35342846:Default LowInputLatency:0
I:0x 210:9028:35342846:Default LowOutputLatency:0
I:0x 210:9028:35342846:Default HighInputLatency:0
I:0x 210:9028:35342846:Default HighOutputLatency:0
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:12
I:0x 210:9028:35342846:API = Windows WASAPI
I:0x 210:9028:35342846:Name = Speakers (SteelSeries H Wireless) Max Inputs = 0, Max Outputs = 2
I:0x 210:9028:35342846:Default LowInputLatency:0
I:0x 210:9028:35342846:Default LowOutputLatency:0.003
I:0x 210:9028:35342846:Default HighInputLatency:0
I:0x 210:9028:35342846:Default HighOutputLatency:0.01
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:13
I:0x 210:9028:35342846:API = Windows WASAPI
I:0x 210:9028:35342846:Name = Speakers (Dell AC511 USB SoundBar) Max Inputs = 0, Max Outputs = 2
I:0x 210:9028:35342846:Default LowInputLatency:0
I:0x 210:9028:35342846:Default LowOutputLatency:0.003
I:0x 210:9028:35342846:Default HighInputLatency:0
I:0x 210:9028:35342846:Default HighOutputLatency:0.01
I:0x 210:9028:35342846:Default SampleRate:44100
I:0x 210:9028:35342846:Default Output: true
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:14
I:0x 210:9028:35342846:API = Windows WASAPI
I:0x 210:9028:35342846:Name = Microphone (SteelSeries H Wireless) Max Inputs = 1, Max Outputs = 0
I:0x 210:9028:35342846:Default LowInputLatency:0.003
I:0x 210:9028:35342846:Default LowOutputLatency:0
I:0x 210:9028:35342846:Default HighInputLatency:0.01
I:0x 210:9028:35342846:Default HighOutputLatency:0
I:0x 210:9028:35342846:Default SampleRate:16000
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Dev:15
I:0x 210:9028:35342846:API = Windows WASAPI
I:0x 210:9028:35342846:Name = Line (Dell AC511 USB SoundBar) Max Inputs = 2, Max Outputs = 0
I:0x 210:9028:35342846:Default LowInputLatency:0.003
I:0x 210:9028:35342846:Default LowOutputLatency:0
I:0x 210:9028:35342846:Default HighInputLatency:0.01
I:0x 210:9028:35342846:Default HighOutputLatency:0
I:0x 210:9028:35342846:Default SampleRate:48000
I:0x 210:9028:35342846:Default Output: false
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:-------------------------------------------------------------------------------
I:0x 210:9028:35342846:Factory init
I:0x 210:9028:35342846:VSTFactory init
I:0x 210:9028:35342846:VSTFactory get differences , dir doesn't exist - don't do anything
I:0x 210:9028:35342855:Streamer::Streamer()
I:0x 810:12348:35342855:0 DSPWorkerThread in
I:0x 210:9028:35342855:PE_ENGINE_INITIALIZE OK
I:0x 610:9648:35342855:1 DSPWorkerThread in
I:0x 110:7256:35342855:2 DSPWorkerThread in
I:0x 410:2984:35342855:3 DSPWorkerThread in
I:0x 610:8092:35342855:4 DSPWorkerThread in
I:0x a10:6724:35342855:Streamer::entry() in
I:0x a10:9028:35369002:PE_ENGINE_AUDIODEVICE_LATENCY_GET
I:0x 610:9028:35400503:PE_ENGINE_AUDIODEVICE_LATENCY_GET
I:0x 210:9028:35422621:PE_ENGINE_MP_CPUS_NUMBER_GET
I:0x 210:9028:35422621:PE_ENGINE_MP_WORKERTHREADS_ENABLE
I:0x 210:9028:35427729:PE_ENGINE_AUDIODEVICE_LATENCY_GET
I:0x 210:9028:35433734:PE_ENGINE_MP_CPUS_NUMBER_GET
I:0x 210:9028:35433734:PE_ENGINE_MP_WORKERTHREADS_ENABLE


And now I'm off to bed to dream of log files. Back tomorrow to see if anyone can help me.

Thanks,
Kat
Attachment Sibelius - Playback and Audio Engine windows.PNG.png (36K)

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 30 Mar 12:27PM
Oh, one more screenshot of the speaker details via Device Manager.
Attachment Device Manager - Speaker Details.PNG.png (50K)

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Re: Audio Engine Error: Bad Parameters
Posted by Robin Walker - 30 Mar 02:42PM
It's a shame that the PlogueEngine log was cut short just before it was getting to the point where there might be diagnostic information. You have to quit Sibelius before taking a copy of the PlogueEngine log, otherwise the full log is not written to disk.

In Device Manager, do not look at "Audio inputs and outputs": look under "Sound, video and game controllers", and especially investigate the the device driver date and version number for all sound output devices listed there.

Do not trust the Windows "Update driver" feature: always go to the support site of the appropriate manufacturer for driver updates.

I am puzzled that the PC has the "Realtek ASIO" driver installed, but no sign of Realtek audio devices in Device Manager. How has that happened?

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 31 Mar 03:37AM
Ah, sorry, Great Robin, Answerer of All Things. Too late last night for fully functional brain here. What my excuse will be this morning, I have no idea.

Realtek ASIO: I had Stereo Mix Realtek Audio listed as Disabled on my "Manage sound devices" window, which may be why the Realtek driver is installed. I played with these and several other settings over the last month while trying to fix things.

Device Manager: I haven't managed to find any relevant drivers to update.

PlogueEngine: Even double-checking via Task Manager that all things Avid/Sibelius are closed doesn't give much more in the log. The final section now has a couple more rows, but that's it:

I:0x a10:14548:591001:-------------------------------------------------------------------------------
I:0x a10:14548:591001:Factory init
I:0x a10:14548:591001:VSTFactory init
I:0x a10:14548:591001:VSTFactory get differences , dir doesn't exist - don't do anything
I:0x 810:8084:591001:0 DSPWorkerThread in
I:0x a10:14548:591001:Streamer::Streamer()
I:0x 210:6572:591001:1 DSPWorkerThread in
I:0x a10:14548:591001:PE_ENGINE_INITIALIZE OK
I:0x 110:1496:591001:2 DSPWorkerThread in
I:0x 710:12320:591001:Streamer::entry() in
I:0x 510:8188:591001:4 DSPWorkerThread in
I:0x 310:11460:591001:3 DSPWorkerThread in
I:0x 210:14548:594327:PE_ENGINE_AUDIODEVICE_LATENCY_GET
I:0x 210:14548:607790:PE_ENGINE_AUDIODEVICE_LATENCY_GET
I:0x 210:14548:612152:PE_ENGINE_MP_CPUS_NUMBER_GET
I:0x 210:14548:612152:PE_ENGINE_MP_WORKERTHREADS_ENABLE
Attachment Device Manager - Controller Details.PNG.png (63K)

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Re: Audio Engine Error: Bad Parameters
Posted by Robin Walker - 31 Mar 08:52AM
Please check with the PC manufacturer's support site whether there is a device driver update for the "Realtek Audio". If so, try installing it.

Please also:
- right-click Start, select "Windows Powershell" (not the Admin version);
- copy and paste precisely this (all on one line) into the command line:

reg query HKCU\Software\Avid\Sibelius\Preferences\Configuration\PluginEngineOptions\AudioDevice

and tell us what the reply is.

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 31 Mar 09:06AM
The query returned:
HKEY_CURRENT_USER\Software\Avid\Sibelius\Preferences\Configuration\PluginEngineOptions\AudioDevice
(Default) REG_SZ

I spent time on the Realtek site earlier, and failed to find anything more recent than my current driver.

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Re: Audio Engine Error: Bad Parameters
Posted by Robin Walker - 31 Mar 09:41AM
> I spent time on the Realtek site earlier, and failed to find anything more recent than my current driver.

You won't find anything on the Realtek site any newer than what you already have. What is the brand and model of the PC? Or the brand and model of motherboard inside?

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 31 Mar 09:48AM
Sorry, I didn't finish that sentence properly. I checked Realtek first, and got horribly confused. Then I checked the computer manufacturer's site and found exactly the right driver which, after downloading and opening turned out to be exactly the version I already had. (Dell XPS 8930)

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Re: Audio Engine Error: Bad Parameters
Posted by Robin Walker - 31 Mar 10:02AM
Can you remember what changes were made to the system between the last time that Sibelius playback worked, and the first time that it went wrong?

Is the SteelSeries H new, for instance?

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 31 Mar 10:08AM
My initial issues were to do with licensing (no idea why it suddenly started complaining about that), which I eventually fixed by reinstalling Sibelius. The error started immediately after that. I think. (It was over a month ago, and I've done much fiddling since then, so it's possible I'm misremembering things.)

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 31 Mar 10:15AM
No hardware changes. The Steelseries has been in use for years.

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Re: Audio Engine Error: Bad Parameters
Posted by Robin Walker - 31 Mar 10:57AM
Maybe it's time for a big hammer...

If you are prepared to lose all your customised Sibelius Preferences and revert to defaults, then do this:

- ensure that Sibelius is fully quit, and not even running in the background;
- right-click Start, select "Windows Powershell" (not the Admin version);
- copy and paste precisely this (all on one line) into the command line:

reg delete HKCU\Software\Avid\Sibelius\Preferences

- you could also delete the "PlogueEngine" folder from the User Editable Files area again at the same time.
- now try launching Sibelius.

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 31 Mar 11:22AM
Ooh, hammer time! :)

...delete preferences...delete PlogueEngine folder...

Test...still get the same error and behaviour :(

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Re: Audio Engine Error: Bad Parameters
Posted by Robin Walker - 31 Mar 12:06PM
Try also deleting the following items from the User Editable Files area:

- the folder "Playback Configurations";
- the file "PlaybackConfig.xml"

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 01 Apr 03:10AM
Deleted everything, still broken.

Have we hit the point where I decide to either do a complete computer rebuild, or learn to love the sounds of basic MIDI?

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Re: Audio Engine Error: Bad Parameters
Posted by Robin Walker - 01 Apr 09:13AM
Are there any files in the folder:
C:\Program Files\Avid\VSTPlugins

If so, could you list them?

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 01 Apr 09:57AM
No such folder there, or anywhere else that I could find.
Attachment Capture.PNG.png (14K)

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Re: Audio Engine Error: Bad Parameters
Posted by Robin Walker - 01 Apr 10:13AM
I am almost out of ideas.
The only things that might be considered "different" in your installation are the "SteelSeries H Wireless" driver, and the "Dell AC511 USB SoundBar" driver.

Could you try uninstalling the software for those items, and see whether Sibelius launches without them? I assume that you have installers to hand so that you can re-install them after the experiment.

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Audio Engine Error: Bad Parameters
Posted by Katjh - 01 Apr 11:49AM
I tried disabling them all without uninstalling, which resulted in a very short PlogueEngine log file but didn't fix the error.

I'm a little too cowardly to uninstall them completely - functioning sound is more important to me than decent sound in Sibelius at the moment with all the virtual comms required in these delightful times. I know reinstalling them *should* be easy...but then, this problem shouldn't have occurred in the first place, so I'm wussing out, sorry!

Thanks for your attention and suggestions, Robin. Even though it's not fixed, I'm still very grateful for your help.

I will now learn to love basic midi sounds until I get up the courage to uninstall my drivers. And then do a complete rebuild when that doesn't work either. At least I know I probably haven't overlooked an easy fix.

Oh, one more question: do you know of any documentation anywhere that explains how this side of Sibelius works, that could maybe help me understand how it's meant to fit together, and then even-more-maybe work out how to fix it for myself? For a start, I'd love to understand more about what the PlogueEngine is doing, as reflected in the log file.

Ah well, back to the boop-boop music.

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Messages in this thread

Audio Engine Error: Bad Parameters - Katjh, 30 Mar 12:25PM
     Re: Audio Engine Error: Bad Parameters - Katjh, 30 Mar 12:27PM
         Re: Audio Engine Error: Bad Parameters - Robin Walker, 30 Mar 02:42PM
             Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 03:37AM
                 Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 08:52AM
                     Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 09:06AM
                         Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 09:41AM
                             Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 09:48AM
                                 Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 10:02AM
                                     Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 10:08AM
                                         Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 10:15AM
                                             Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 10:57AM
                                                 Re: Audio Engine Error: Bad Parameters - Katjh, 31 Mar 11:22AM
                                                     Re: Audio Engine Error: Bad Parameters - Robin Walker, 31 Mar 12:06PM
                                                         Re: Audio Engine Error: Bad Parameters - Katjh, 01 Apr 03:10AM
                                                             Re: Audio Engine Error: Bad Parameters - Robin Walker, 01 Apr 09:13AM
                                                                 Re: Audio Engine Error: Bad Parameters - Katjh, 01 Apr 09:57AM
                                                                     Re: Audio Engine Error: Bad Parameters - Robin Walker, 01 Apr 10:13AM
                                                                         Re: Audio Engine Error: Bad Parameters - Katjh, 01 Apr 11:49AM