'Problem with Updating to Latest Edition'

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Problem with Updating to Latest Edition - Geoff Kingston, 27 Mar 07:04AM
     Re: Problem with Updating to Latest Edition - Mike Lyons, 27 Mar 11:05AM
         Re: Problem with Updating to Latest Edition - Geoff Kingston, 27 Mar 01:06PM
             Re: Problem with Updating to Latest Edition - Mike Lyons, 27 Mar 02:31PM
                 Re: Problem with Updating to Latest Edition - Geoff Kingston, 27 Mar 02:45PM
                     Re: Problem with Updating to Latest Edition - Robin Walker, 27 Mar 03:04PM
                         Re: Problem with Updating to Latest Edition - Geoff Kingston, 27 Mar 04:22PM
                             Re: Problem with Updating to Latest Edition - Mike Lyons, 27 Mar 09:06PM
                                 Re: Problem with Updating to Latest Edition - Geoff Kingston, 28 Mar 07:13AM

Problem with Updating to Latest Edition
Posted by Geoff Kingston - 27 Mar 07:04AM
I have tried to update my edition of Sibelius but received the attached error message: "Sibelius Download Failed - Update URL is Incorrect". See attached screen capture.Never seen this before. Where does the problem lie?
Attachment Capture.PNG.png (26K)
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Re: Problem with Updating to Latest Edition
Posted by Mike Lyons - 27 Mar 11:05AM
It may just be site overload. Keep trying for a couple more days.

--
Win 10 Pro x64, Sib Ultimate 2020.1(build 2221) 2.6GHz Intel Core i7 9750H, 32GB,10TB (SSD + 7200rpm HDD), Scarlett 2i4, Sib 6.2,7.5, NotePerformer and others.
Si me castigare vis, necesse est me intellexisse.
mike@mike-lyons.co.uk
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Re: Problem with Updating to Latest Edition
Posted by Geoff Kingston - 27 Mar 01:06PM
Has anyone else experiences this? I have tried periodically throughout the morning without success.
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Re: Problem with Updating to Latest Edition
Posted by Mike Lyons - 27 Mar 02:31PM
Turn any antivirus software off while downloading and make sure your machine (or any part of it) doesn't go to sleep during the download.

Also, try downloading directly from your myavid account:
https://my.avid.com/account/orientation?returnUrl=https%3a%2f%2fmy.avid.com%2faccount
--
Win 10 Pro x64, Sib Ultimate 2020.1(build 2221) 2.6GHz Intel Core i7 9750H, 32GB,10TB (SSD + 7200rpm HDD), Scarlett 2i4, Sib 6.2,7.5, NotePerformer and others.
Si me castigare vis, necesse est me intellexisse.
mike@mike-lyons.co.uk
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Re: Problem with Updating to Latest Edition
Posted by Geoff Kingston - 27 Mar 02:45PM
Hi Mike. Tried turning off my antivirus but still getting the error message. Also re booted the PC to no avail. Really annoying as we pay a premium annual fee for updates but cannot download them when come on stream. I know that I can install the latest version from my Avid account, but I would loose all my Aria/Kontakt settings and sound sets. I really do not want to spend a great deal of time reinstalling my Garritan sets. Presume all I can do is keep trying - very annoying.
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Re: Problem with Updating to Latest Edition
Posted by Robin Walker - 27 Mar 03:04PM
> I know that I can install the latest version from my Avid account, but I would loose all my Aria/Kontakt settings and sound sets.

This is not true. The installer is identical, whether downloaded from the web page, or downloaded in Avid Link.

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Problem with Updating to Latest Edition
Posted by Geoff Kingston - 27 Mar 04:22PM
Thanks Robin. I will give it a go and cross my fingers. If the re-install deletes everything I will have something to do this evening.
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Re: Problem with Updating to Latest Edition
Posted by Mike Lyons - 27 Mar 09:06PM
Geoff, it's not a einstall, it's an update file. You should lose no settings (I certainly didn't.) I tend to update via my account as i hate the Avid link app.

--
Win 10 Pro x64, Sib Ultimate 2020.1(build 2221) 2.6GHz Intel Core i7 9750H, 32GB,10TB (SSD + 7200rpm HDD), Scarlett 2i4, Sib 6.2,7.5, NotePerformer and others.
Si me castigare vis, necesse est me intellexisse.
mike@mike-lyons.co.uk
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Re: Problem with Updating to Latest Edition
Posted by Geoff Kingston - 28 Mar 07:13AM
Hi Mike. Many thanks for this and yes, I have successfully updated to the latest platform directly through my account. For some reason the Avid link would not work and like you, not a great lover of the app. Thanks to all those for help/advice/comment.
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Messages in this thread

Problem with Updating to Latest Edition - Geoff Kingston, 27 Mar 07:04AM
     Re: Problem with Updating to Latest Edition - Mike Lyons, 27 Mar 11:05AM
         Re: Problem with Updating to Latest Edition - Geoff Kingston, 27 Mar 01:06PM
             Re: Problem with Updating to Latest Edition - Mike Lyons, 27 Mar 02:31PM
                 Re: Problem with Updating to Latest Edition - Geoff Kingston, 27 Mar 02:45PM
                     Re: Problem with Updating to Latest Edition - Robin Walker, 27 Mar 03:04PM
                         Re: Problem with Updating to Latest Edition - Geoff Kingston, 27 Mar 04:22PM
                             Re: Problem with Updating to Latest Edition - Mike Lyons, 27 Mar 09:06PM
                                 Re: Problem with Updating to Latest Edition - Geoff Kingston, 28 Mar 07:13AM