Messages in this thread

Sibelius 2020.1 and.2019.4.1 not running on Mac... - alexS, 26 Mar 07:48AM
     Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 07:51AM
         Re: Sibelius 2020.1 and.2019.4.1 not running on... - Robin Walker, 26 Mar 09:32AM
             Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 11:42AM
                 Re: Sibelius 2020.1 and.2019.4.1 not running on... - Robin Walker, 26 Mar 01:00PM
                     Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 04:24PM
                         Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 04:42PM
                             Re: Sibelius 2020.1 and.2019.4.1 not running on... - Robin Walker, 26 Mar 04:55PM
                                 Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 05:02PM
                                     Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 05:16PM
                                         Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 05:27PM
                                             Re: Sibelius 2020.1 and.2019.4.1 not running on... - Robin Walker, 26 Mar 06:00PM
                                                 Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 06:05PM

Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by alexS - 26 Mar 07:48AM
Hello,
I bought Sibelius Ultimate around one year ago (Jan . or Feb. 2019, perpetual).
It is (still) running fine on my Windows PC.
I recently bought a Mac Mini (2018).
The application just won't start, there is no text in the error-message, when I click "save log", there is no valuable information there (log attached).
I also downgraded to 2019.4.1 which I found somewhere on the internet, the same happens.
As I can remember, It ran a few days ago (when I had not installed the update 2020 yet).
Is there no way I can get to run Sibelius Ultimate on my Mac Mini with Catalina?

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by alexS - 26 Mar 07:51AM (edited 26 Mar 07:53AM)
trying to attach the error logfile again

https://drive.google.com/file/d/1bJpeKDJiSt8SCMEix5g48MuOCiEKx3Sz/view?usp=sharing

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by Robin Walker - 26 Mar 09:32AM (edited 26 Mar 09:33AM)
To use Sibelius on Catalina, you must have Sibelius version 2019.9 or higher.

I cannot interpret your attachment.

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by alexS - 26 Mar 11:42AM (edited 26 Mar 11:42AM)
Neither can I (thats what I said in the posting).
As I said, I have first tried Sibelius 2020.1, which didn't work, and then came to the idea to downgrade (I could only find version 2019.4.1. to download on the internet), but this didn't work either.
So is there no solution ? (I already opened a support-case).
Doesn't anyone have the same issue?

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by Robin Walker - 26 Mar 01:00PM
No, for everyone else, Sibelius (2019.9 or above) runs fine on Catalina.

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by alexS - 26 Mar 04:24PM
Well maybe it has to do with my OS or software then, I just have no idea what to change.

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by alexS - 26 Mar 04:42PM
I just got the information, that Sibelius 2020.3 is out. I downloaded and installed it but it crashes again. The same happens, if I try to open the new Sibelius First.
However, this time, the error message at least is readable.


https://drive.google.com/file/d/1Audy708gbxb4G8Lb2oeEPVF3bx7sjSdF/view?usp=sharing

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by Robin Walker - 26 Mar 04:55PM
That looks like a problem with a file (possibly a MIDI driver) installed by FL Studio.

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by alexS - 26 Mar 05:02PM
There is no "safe-mode" for starting Sibelius without any plugins, I guess?
So I should maybe remove FL-Studio and see what happens.

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by alexS - 26 Mar 05:16PM
OK great, based on your information and inspired by a thread (see link below) I found a workaround:

I first made a complete backup of the /Library/Audio/Plugins folder.

Then I moved the contents of the separate subfolders ("components", "VST", "VST3") into the trash. I hope that they can be easily restored.

Sibelius 2020.1 is starting fine now without error message.

I guess, I will have to retransfer the plugins one by one to find out, which one is responsible.

As I understand, there is no easier way to do this, e.g. by checking an option within Sibelius which prevents loading any (or specific) plugins.

Well thank you all!


http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=675339&groupid=3&&guest=1

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by alexS - 26 Mar 05:27PM
This seems somehow illogical to me, but I did as I described and randomly restored the plugins back from the trash to their folders.
The last plugins I restored were the ones of FL-Studio. Sibelius still runs / starts without crashing (heaving placed all plugins in their original folders again).

I even restarted the mac, heaving restored all plugins (moved to their original folders again) and the problem is gone. Sibelius (2020.1) is starting and working fine.

Thanks again.

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by Robin Walker - 26 Mar 06:00PM
My earlier suggestion applied to MIDI drivers, not VST/AU plug-ins.

--
Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

Back to top | All threads
 
Re: Sibelius 2020.1 and.2019.4.1 not running on MacOS Catalina
Posted by alexS - 26 Mar 06:05PM
Well, it solved the case anyway, didn't it?
The only remaining issue I have now, is, how to get away from midi-only playback and install Sibelius Sounds.

Back to top | All threads
 

Quick reply

To add a reply to the end of this thread, type it below, then click Reply.

(.sib, .png and .jpg only)

Messages in this thread

Sibelius 2020.1 and.2019.4.1 not running on Mac... - alexS, 26 Mar 07:48AM
     Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 07:51AM
         Re: Sibelius 2020.1 and.2019.4.1 not running on... - Robin Walker, 26 Mar 09:32AM
             Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 11:42AM
                 Re: Sibelius 2020.1 and.2019.4.1 not running on... - Robin Walker, 26 Mar 01:00PM
                     Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 04:24PM
                         Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 04:42PM
                             Re: Sibelius 2020.1 and.2019.4.1 not running on... - Robin Walker, 26 Mar 04:55PM
                                 Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 05:02PM
                                     Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 05:16PM
                                         Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 05:27PM
                                             Re: Sibelius 2020.1 and.2019.4.1 not running on... - Robin Walker, 26 Mar 06:00PM
                                                 Re: Sibelius 2020.1 and.2019.4.1 not running on... - alexS, 26 Mar 06:05PM