'Logging onto myaccount on another computer doesn't work'

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Logging onto myaccount on another computer does... - EmmaT, 19 Jan 08:08PM
     Re: Logging onto myaccount on another computer ... - Robin Walker, 19 Jan 08:25PM
         Re: Logging onto myaccount on another computer ... - Danielvs, 22 Jan 01:29PM
             Re: Logging onto myaccount on another computer ... - Ingrid, 22 Jan 03:05PM
                 Re: Logging onto myaccount on another computer ... - Danielvs, 27 Jan 04:25PM

Logging onto myaccount on another computer doesn't work
Posted by EmmaT - 19 Jan 08:08PM (edited 19 Jan 08:09PM)
Hi, I've purchased the education subscription for Sibelius for my daughter. I cannot sign in on her computer to download the software. Says it doesn't recognise email or password but works fine on my computer. I have tried logging out and closing windows, but still will not accept logon details.


I have not downloaded anything yet.
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Re: Logging onto myaccount on another computer doesn't work
Posted by Robin Walker - 19 Jan 08:25PM
What application or web page are you trying to log into?

--
Sibelius 2019.12/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Re: Logging onto myaccount on another computer doesn't work
Posted by Danielvs - 22 Jan 01:29PM
similar question I have:
Application Manager will not connect to Internet to download latest Update. The wheel just turns and turns.... Also when I try to access via Webpage it wants to direct me to my account but it keeps me out and asks me to enter user name etc. only to tell me that I allready exist.To my knowledge nothing has changed on my PC. But I am not a tech buff - so who knows..
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Re: Logging onto myaccount on another computer doesn't work
Posted by Ingrid - 22 Jan 03:05PM
> similar question I have:
> Application Manager will not connect to Internet to download latest Update. The wheel just turns and turns.... Also when I try to access via Webpage it wants to direct me to my account but it keeps me out and asks me to enter user name etc. only to tell me that I allready exist.To my knowledge nothing has changed on my PC. But I am not a tech buff - so who knows..

Hi,
Please send me your system ID and the associated email address via email so that we can assist. Thanks

--
Ingrid
Avid Customer Support
ingrid.guce@avid.com
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Re: Logging onto myaccount on another computer doesn't work
Posted by Danielvs - 27 Jan 04:25PM
I ll get back to you thank you
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Messages in this thread

Logging onto myaccount on another computer does... - EmmaT, 19 Jan 08:08PM
     Re: Logging onto myaccount on another computer ... - Robin Walker, 19 Jan 08:25PM
         Re: Logging onto myaccount on another computer ... - Danielvs, 22 Jan 01:29PM
             Re: Logging onto myaccount on another computer ... - Ingrid, 22 Jan 03:05PM
                 Re: Logging onto myaccount on another computer ... - Danielvs, 27 Jan 04:25PM