'1/14/2020 - Important Service Notice'

Messages in this thread

1/14/2020 - Important Service Notice - avidmarianna, 14 Jan 03:03PM
     Re: 1/14/2020 - Important Service Notice - Peter Roos, 15 Jan 12:56PM

1/14/2020 - Important Service Notice
Posted by avidmarianna - 14 Jan 03:03PM
Important Service Notice

Some of you may be aware of the unfolding situation in the Philippines and the Taal Volcano eruption, which took place about 37 miles (60 kilometers) outside of Manila, which is the location of one of our support centers.

Effective immediately, we are at minimum site operations as many team members are not able to report safely to the office. We are enacting coverage plans so our customers can continue to receive the support and services they need.

To minimize support disruption and allow us to focus our limited resources properly, we are asking customers to use our web ticketing/portal creation option first before calling Avid support directly. We also are directing them to the “how to create a support case” knowledge article - link below:

http://avid.force.com/pkb/articles/en_US/How_To/Support-Plan-Case-Creation

Should anyone need to escalate a concern, or case #, please email ingrid.guce@avid.com or marianna.montague@avid.com for assistance. INCLUDE THE CASE #, MYAVID EMAIL ADDRESS AND SYSTEM ID IF EMAILING US DIRECTLY.

Our thoughts are with our co-workers, partners and customers in Manila for their well-being. Ingrid or I will update this team regarding any significant changes as this situation in Manila remains fluid.
Back to top | All threads
 
Re: 1/14/2020 - Important Service Notice
Posted by Peter Roos - 15 Jan 12:56PM
Please stay safe everyone.

--
Peter Roos
www.summeroflovemusic.com
IMDb: www.imdb.com/name/nm2039241
Back to top | All threads
 

Quick reply

To add a reply to the end of this thread, type it below, then click Reply.

(.sib, .png and .jpg only)

Messages in this thread

1/14/2020 - Important Service Notice - avidmarianna, 14 Jan 03:03PM
     Re: 1/14/2020 - Important Service Notice - Peter Roos, 15 Jan 12:56PM