'Cannot reactivate Sibelius'

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Cannot reactivate Sibelius - Alex Gray, 19 Oct 10:46PM

Cannot reactivate Sibelius
Posted by Alex Gray - 19 Oct 10:46PM (edited 19 Oct 10:49PM)
Hi there,

After doing a basic restart of my computer, I'm locked out of Sibelius. I've been running it on this device for over a year with little to no issue.

When I first attempt to load it, I get the error "Sibelius has detected an issue with your product activation. Your copy of Sibelius now needs to be manually deactivated and reactivated."

So, I go into Avid Link, go to my Sibelius license, and select "deactivate". I then get the error "Failed Deactivation: 0 Deactivation OK. No record of this device was found."

I attempted to contact support, but of course, they're closed on the weekends. Please advise.
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Cannot reactivate Sibelius - Alex Gray, 19 Oct 10:46PM