'Unable to Update to Current Version'

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Unable to Update to Current Version - Mark Dal Porto, 17 May 08:14PM
     Re: Unable to Update to Current Version - Mike Lyons, 17 May 08:36PM
         Re: Unable to Update to Current Version - Mark Dal Porto, 17 May 10:04PM

Unable to Update to Current Version
Posted by Mark Dal Porto - 17 May 08:14PM
After a Windows 10 update yesterday (version 1809), I am unable to sign in to Avid Link or sync my account. On Avid Link, the Profile, Home, Lounges, and Marketplace icons give me “There has been an error message”. The Find Talent icon gives me “504 Gateway Time-out”. The Products icon says I am current at 2019.4 but before the Windows update, it had listed that Sibelius was not current and that there was a 2019.5 update available. I am also unable to log in to My Avid account (I get a “504 Gateway Time-out” error message which occurs on any computer I use). So, at the moment, I am unable to update from 2019.4 to 2019.5.

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Sibelius Ultimate 2019.4, Windows 10 64-bit 32GB, Note Performer 3.2.
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Re: Unable to Update to Current Version
Posted by Mike Lyons - 17 May 08:36PM
I had to restart my machine 3 times before this cleared itself up. (Incidentally, I also turned off my AV program temporarily and that seemed to help.

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Win 10 Pro x64, Sib Ultimate (build 1918) 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, NotePerformer and others.
Si me castigare vis, necesse est me intellexisse.
mike@mike-lyons.co.uk
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Re: Unable to Update to Current Version
Posted by Mark Dal Porto - 17 May 10:04PM
Thanks, Mike for your suggestion. Rebooting 3 times did help. Now I can sign in to my account. Still can't sync my account because that option is now greyed out in Avid Link (it wasn't before). Avid Link still does not indicate that an update is available (2019.5) as it did for me previously but at least I can now sign in to My Avid account and retrieve it from there.

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Sibelius Ultimate 2019.4, Windows 10 64-bit 32GB, Note Performer 3.2.
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Messages in this thread

Unable to Update to Current Version - Mark Dal Porto, 17 May 08:14PM
     Re: Unable to Update to Current Version - Mike Lyons, 17 May 08:36PM
         Re: Unable to Update to Current Version - Mark Dal Porto, 17 May 10:04PM