'Sib. 7.1.3: Sibelius 7 Error message'

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Sib. 7.1.3: Sibelius 7 Error message - Anastasio Rossi, 03 Mar 12:51AM
     Re: Sib. 7.1.3: Sibelius 7 Error message - Robin Walker, 03 Mar 09:23AM

Sib. 7.1.3: Sibelius 7 Error message
Posted by Anastasio Rossi - 03 Mar 12:51AM
I get this message when trying to open Sibelius:
After deleting the indicated file, I was sent to the reactivation page. After submitting System and activation IDs,
message said "Cannot reach activation server.Please ensure you are connected to the internet (which I am, otherwise I wouldn't be talking to you)

What's the next step?
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Win7 64-Bit, 2GHz, 12G RAM, Sibelius 8, AAR@prodigy.net
Attachment Sibelius 7 Error Message.jpg (35K)

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Re: Sib. 7.1.3: Sibelius 7 Error message
Posted by Robin Walker - 03 Mar 09:23AM
Did you manage to find C:\ProgramData\... (rather than C:\Program Files\....) OK? C:\ProgramData\ is normally hidden from the Windows user interface, and requires special finding.

Are you connected to the internet normally? The activation process does not work if you are using some of the VPN services that are advertised to consumers as a means of enhancing privacy.

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Sibelius 2018.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Messages in this thread

Sib. 7.1.3: Sibelius 7 Error message - Anastasio Rossi, 03 Mar 12:51AM
     Re: Sib. 7.1.3: Sibelius 7 Error message - Robin Walker, 03 Mar 09:23AM