'Activation Failed: seat count fail?'

Messages in this thread

Activation Failed: seat count fail? - Lex Yu, 27 Feb 04:38AM
     Re: Activation Failed: seat count fail? - Robin Walker, 27 Feb 08:18AM
         Re: Activation Failed: seat count fail? - Ingrid, 27 Feb 03:55PM

Activation Failed: seat count fail?
Posted by Lex Yu - 27 Feb 04:38AM
My System ID: 10130921953

Since I've got a new MacBook Pro, I DEACTIVATED the license from the old Mac, and tried activating on the new Mac.

ERROR;

Activation Failed: 101 Activation Failed: Seat count failed on System ID 10130921953.

Why am I experiencing this issue?

I certainly deactivated the license from the old Mac. There should be no problem with seat count.

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Re: Activation Failed: seat count fail?
Posted by Robin Walker - 27 Feb 08:18AM
Was the old Mac online to the internet when you de-activated it?

--
Sibelius 2018.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Activation Failed: seat count fail?
Posted by Ingrid - 27 Feb 03:55PM
Hi @Lex Yu,

Do you still need assistance with this? We could deactivate your license on our end so that you could reactivate online to get rid of the error message.
Also, please refrain from posting your system ID/activation codes on public sites such as this forum. If you need assistance with your license codes, you can always send me a message directly through e-mail.


Best,
Ingrid | Sibelius Support

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Messages in this thread

Activation Failed: seat count fail? - Lex Yu, 27 Feb 04:38AM
     Re: Activation Failed: seat count fail? - Robin Walker, 27 Feb 08:18AM
         Re: Activation Failed: seat count fail? - Ingrid, 27 Feb 03:55PM