'Why can not I input the notes with my Surface pro 4 pen?'

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Why can not I input the notes with my Surface p... - Floxard, 13 Jan 09:41PM
     Re: Why can not I input the notes with my Surfa... - Robin Walker, 13 Jan 10:10PM
         Re: Why can not I input the notes with my Surfa... - Floxard, 15 Jan 09:28PM
             Re: Why can not I input the notes with my Surfa... - Ingrid, 22 Jan 09:49PM
                 Re: Why can not I input the notes with my Surfa... - Floxard, 23 Jan 03:05PM
                     Re: Why can not I input the notes with my Surfa... - DAN0, 03 Mar 12:59AM
                         Re: Why can not I input the notes with my Surfa... - Robin Walker, 03 Mar 09:25AM

Why can not I input the notes with my Surface pro 4 pen?
Posted by Floxard - 13 Jan 09:41PM
Riccardo
Surface pro 4 256 GB 8GB RAM;Windows 10

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Re: Why can not I input the notes with my Surface pro 4 pen?
Posted by Robin Walker - 13 Jan 10:10PM
We don't have enough information to help you. Maybe Sibelius is not in note-input mode?

--
Sibelius 8.7.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Why can not I input the notes with my Surface pro 4 pen?
Posted by Floxard - 15 Jan 09:28PM

Thank you, Robin, for your kind reply, and sorry for my bad English.
Practically, it happens that some notes are written, but then, inexplicably, suddenly, although in the cursor also indicates the note that should be inserted, nothing is entered.Only after numerous random attempts, it happens that a new series of notes, always few, is inserted.Of course I tried with more pen for Surface pro 4 (first type) and also with the old pen of the previous Surface pro 3, without being able to solve the problem.
It may already be a good result to confirm that there are users of Sibelius 8.7.2 who currently insert notes with the Surface pro 4 pen without problems.
I add that with the first versions of Sibelius 8 and with the previous Surface pro 3 I never had problems inserting notes with the pen.
Subsequently, after having changed Surface, and a period of inactivity, I am experiencing this problem.

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Re: Why can not I input the notes with my Surface pro 4 pen?
Posted by Ingrid - 22 Jan 09:49PM
Hi @Floxard!
Sorry for the delay! We've created a case for you regarding your issue. Case number 03383760. Also sent out a reply.


Best,
Ingrid | Sibelius Support

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Re: Why can not I input the notes with my Surface pro 4 pen?
Posted by Floxard - 23 Jan 03:05PM
Hi Ingrid,
sometimes I would be tempted to think that
it could be that the latest versions of windows 10 penalize the compatibility of the Surface pro 4 pen with Sibelius.
I know this could be a bad thought...,
but it would be enough to find out that there are Surface pro 4-Sibelius 8.7.2 users who do not have my problem
to begin to understand something ...
However, I sincerely thank you that you are trying to help me,
Best, Floxard

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Re: Why can not I input the notes with my Surface pro 4 pen?
Posted by DAN0 - 03 Mar 12:59AM
I am having a similar problem, I am using Surface pro and my pen stops inputting notes after about 3 minutes of use. It still works on the task bar and the scroll bars, just not in the score area. Finger touch on the screen does not work either, but just like the pen does work on the scroll bars and task bar at the top. The track pad does work just like a mouse would on the score area. I can restart the computer and it works for even a shorter time. It only works for 3 minutes if I wait until the next day to turn it on again. I have a keyboard plugged in for note input also and that continues to work even when the pen doesn't. It seemed to start acting like this about the time I did the latest Windows update back in December or January.

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Re: Why can not I input the notes with my Surface pro 4 pen?
Posted by Robin Walker - 03 Mar 09:25AM
This is a known problem that started with the Windows 10 Fall Creators Update. There is, at the time of writing, no fix available for Sibelius.

--
Sibelius 2018.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Messages in this thread

Why can not I input the notes with my Surface p... - Floxard, 13 Jan 09:41PM
     Re: Why can not I input the notes with my Surfa... - Robin Walker, 13 Jan 10:10PM
         Re: Why can not I input the notes with my Surfa... - Floxard, 15 Jan 09:28PM
             Re: Why can not I input the notes with my Surfa... - Ingrid, 22 Jan 09:49PM
                 Re: Why can not I input the notes with my Surfa... - Floxard, 23 Jan 03:05PM
                     Re: Why can not I input the notes with my Surfa... - DAN0, 03 Mar 12:59AM
                         Re: Why can not I input the notes with my Surfa... - Robin Walker, 03 Mar 09:25AM