'Sounds are missing - completely!'

Messages in this thread

Sounds are missing - completely! - Leisa, 10 Jan 02:41AM
     Re: Sounds are missing - completely! - Leisa, 10 Jan 02:44AM
         Re: Sounds are missing - completely! - Mike Lyons, 10 Jan 06:43AM
             Re: Sounds are missing - completely! - Robin Walker, 10 Jan 08:34AM
                 Re: Sounds are missing - completely! - Leisa, 10 Jan 09:58AM
                     Re: Sounds are missing - completely! - Leisa, 10 Jan 09:59AM
                         Re: Sounds are missing - completely! - Chris Crawley, 10 Jan 12:28PM
                     Re: Sounds are missing - completely! - Robin Walker, 10 Jan 01:52PM
                         Re: Sounds are missing - completely! - Leisa, 11 Jan 07:25AM

Sounds are missing - completely!
Posted by Leisa - 10 Jan 02:41AM
Hi,

I have no sounds in Sibelius.
I have other sounds on my computer, so its not the speakers.

Have gone into the configuration and I have no active devices, and no available devices. It is like all sounds and devices have been deleted.

It was working fine before Christmas....and I opened the program for the first time after New Year, and suddenly its not playing anything or making sounds when i type in a note.

I downloaded the latest version of Sibelius as an update in the hope that it might solve the issue...but still the same problem. (Yes, I restarted the machine.)

Help????

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Re: Sounds are missing - completely!
Posted by Leisa - 10 Jan 02:44AM
I am working on a Microsoft Surface Pro 3.

I downloaded the program from the website, so don't have any discs to get anything off or re-install from.

I have a subscription that is activated.

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Re: Sounds are missing - completely!
Posted by Mike Lyons - 10 Jan 06:43AM
You should have a download of the sounds available from your account. Don't install a sounds updater, do the full installation download (it's a very long one).

--
Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.7.0 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC,
Si me castigare vis, necesse est me intellexisse.

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Re: Sounds are missing - completely!
Posted by Robin Walker - 10 Jan 08:34AM
Please attach screen-shots of the following Sibelius configuration dialogue windows (not the whole screen):
1. Playback Devices;
2. Audio Engine Options.

--
Sibelius 8.7.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Sounds are missing - completely!
Posted by Leisa - 10 Jan 09:58AM
I just uninstalled Sibelius, and reinstalled it and the problem still exists.

I will take a screen shot and attach.....
Attachment Playback Devices Screen.jpg (180K)

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Re: Sounds are missing - completely!
Posted by Leisa - 10 Jan 09:59AM
Audio Engine screen
Attachment Audio Engine screen shot .jpg (214K)

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Re: Sounds are missing - completely!
Posted by Chris Crawley - 10 Jan 12:28PM
Have you actually installed the sounds? As Mike says, this is a big download and typically takes a very long time - you would be aware of it, if it happened.

--
Chris Crawley (composer and horn-player) using Dorico 1.2, Sibelius 7.1.3, NotePerformer 2.0.2, Windows 10 64-bit, Intel Core i7, 3.30GHz, 64GB RAM, DacMagic 100

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Re: Sounds are missing - completely!
Posted by Robin Walker - 10 Jan 01:52PM (edited 10 Jan 01:54PM)
Interesting problem, because the Playback Devices screen does not even display the built-in "Microsoft GS Wavetable Synth" player device.

I can't yet think what could be wrong that could account for this.

What version of Sibelius?
What version of Windows?

Please confirm whether or note you have installed the "Sibelius 7 Sounds" sample library, which is a separate download to the Sibelius application itself.

Please try shutting down and restarting Windows. When Windows has restarted do not launch any application apart from Sibelius. Is the problem still there?

--
Sibelius 8.7.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Sounds are missing - completely!
Posted by Leisa - 11 Jan 07:25AM
I am *still* downloading the sounds sample library......i never had to install it before though. I have been using the program on the surface for nearly 2 years, and this is the first time i have no sounds. I am wondering if something has deleted my midi device on the surface.

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Messages in this thread

Sounds are missing - completely! - Leisa, 10 Jan 02:41AM
     Re: Sounds are missing - completely! - Leisa, 10 Jan 02:44AM
         Re: Sounds are missing - completely! - Mike Lyons, 10 Jan 06:43AM
             Re: Sounds are missing - completely! - Robin Walker, 10 Jan 08:34AM
                 Re: Sounds are missing - completely! - Leisa, 10 Jan 09:58AM
                     Re: Sounds are missing - completely! - Leisa, 10 Jan 09:59AM
                         Re: Sounds are missing - completely! - Chris Crawley, 10 Jan 12:28PM
                     Re: Sounds are missing - completely! - Robin Walker, 10 Jan 01:52PM
                         Re: Sounds are missing - completely! - Leisa, 11 Jan 07:25AM