Sib. 7.1.3: Sibelius.exe-Bad Image Posted by davidllr - 08 Dec 06:47PM Hide picture Hi, When I try to launch Sibelius I get the above message in a box with the text: C:\Prog Files\Avid\Sibelius7\QtScript4.dll is either not designed to run on Windows or it contains an error... Error status Oxc0000020 Be very grateful for any help with this as I need to get Sibelius running! Many thanks David Richards Attachment Sibelius error message.JPG.jpg (24K) Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Ingrid - 08 Dec 06:53PM Hide picture Hi, What is your operating system? What is your anti-virus software? Best regards, Ingrid | Sibelius Support Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by davidllr - 08 Dec 07:01PM Hide picture Hi Ingrid OS is Windows 10 McAfee Livesafe (I was using Sibelius until yesterday with no probs). Kind regards David Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Ingrid - 08 Dec 07:05PM Hide picture > Hi Ingrid > OS is Windows 10 > McAfee Livesafe > (I was using Sibelius until yesterday with no probs). Hi! Is your McAfee anti-virus up to date? Have you tried disabling it then relaunch Sibelius? Best, Ingrid | Sibelius Support Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by davidllr - 08 Dec 07:31PM Hide picture Hi, Yes it's up-to-date. I've disabled it and tried to relaunch Sibelius but get the same error message Kind regards David Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Ingrid - 08 Dec 07:38PM Hide picture > Hi, > Yes it's up-to-date. > I've disabled it and tried to relaunch Sibelius but get the same error message Try to completely uninstall McAfee, restart computer then relaunch Sibelius. Best, Ingrid | Sibelius Support Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Chris Crawley - 08 Dec 07:59PM Hide picture McAfee has been known to cause problems with Sibelius. It has been suggested elsewhere to permanently get rid of it (possibly that's what Ingrid means) and substitute another anti-virus program, for example Avast, which I use without problems. -- Chris Crawley (composer and horn-player) using Dorico 1.2, Sibelius 7.1.3, NotePerformer 2.0.2, Windows 10 64-bit, Intel Core i7, 3.30GHz, 64GB RAM, DacMagic 100 Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by davidllr - 08 Dec 08:20PM Hide picture Thanks Ingrid & Chris... I've completely uninstalled Mcafee, restarted computer and tried to launch Sibelius. Same error message, unfortunately. Kind regards David Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Ingrid - 08 Dec 08:49PM (edited 08 Dec 08:51PM) Hide picture > Thanks Ingrid & Chris... > I've completely uninstalled Mcafee, restarted computer and tried to launch Sibelius. > Same error message, unfortunately. Hi, Alright... try to re-install Sibelius (do not re-install McAfee as it does prevent Sibelius from launching, Chris is right. Actually it also happens to other software as well, not just Sibelius). Best, Ingrid | Sibelius Support Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Patrick O'Keefe - 08 Dec 08:54PM Hide picture > ... C:\Prog Files\Avid\Sibelius7\QtScript4.dll is either not designed to run on Windows or it contains an error Well, we know it was designed to run on Windows but it could have gotten corrupted, I guess. If Sibelius was running in the past, and if you have a backup from back then, and if you use backup software that allows access to files on the recovery medium you could try copying QtScript4.dll from the backup. Or you could tke the suggestion in the popup and reinstall Sibelius I no longer have 7.1.3 installed but in both my 7.5 and 8. QtScript4.dll is 1,370 KB so I'm guessing that is a pretty stable module. If yours is considerably different you should consider reinstallation. -- Patrick O'Keefe Sib 7.5, GPO4, NotePerformer, lots of EWQL stuff Win10 x64 Pro Intel i7-4771, 3.50Ghz, 16GB RAM Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by davidllr - 08 Dec 09:10PM Hide picture Thanks Patrick and Ingrid, I'll try re-installing Sibelius on my desktop and see what happens. (Will have to be tomorrow as it will no doubt take a considerable time). I have exactly the same setup on my laptop (ie W 10, Sib 7.1.3, McAfee) and that continues to launch and run without problems. So perhaps that suggests file corruption on the desktop setup?(I need the 2 machines as my wife & I often use them in different locations). Kind regards David Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Patrick O'Keefe - 08 Dec 09:25PM Hide picture If you're going to try reinstalling Sibelius anyway, why not first try taking the QtScript4.dll off the laptop and copy it into the desktop library. USB memory sticks are good for that sort of thing. -- Patrick O'Keefe Sib 7.5, GPO4, NotePerformer, lots of EWQL stuff Win10 x64 Pro Intel i7-4771, 3.50Ghz, 16GB RAM Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by davidllr - 08 Dec 10:46PM Hide picture Hi Patrick... Many thanks: very sound idea but when I look at the Sib files on the laptop Qtscript4.dll is not there (ie not showing between qtnetwork and qtsv).... even so, Sib works fine on this unit. Qtscript4.dll is indeed present in the Sib files on the desktop. As a matter of interest, I removed the file (first copied it to flash drive) and tried launching Sibelius... got the message attached (not surprisingly perhaps). So perhaps a full reinstall is what's required, unfortunately? Kind regards David Attachment Error message without Qtscript file.JPG.jpg (18K) Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Laurence Payne - 08 Dec 10:47PM Hide picture Should take only a few minutes to do an over-the-top reinstall of Sibelius. Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Chris Crawley - 08 Dec 10:51PM Hide picture Yes, as Laurence says, the Sibelius program itself is quite modest in size - it's the sounds that take so long to download. When I installed just the program, without the sounds, on my laptop, it was pretty quick. -- Chris Crawley (composer and horn-player) using Dorico 1.2, Sibelius 7.1.3, NotePerformer 2.0.2, Windows 10 64-bit, Intel Core i7, 3.30GHz, 64GB RAM, DacMagic 100 Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Robin Walker - 09 Dec 12:08AM Hide picture To fix this error, you need to do two things in this order: 1. uninstall McAfee; 2. re-install the Sibelius application. You do not need to re-install the Sibelius Sounds sample library. -- Sibelius 8.7.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by davidllr - 09 Dec 05:41PM Hide picture Thank you all for your welcome advice. I have uninstalled McAfee. Just for interest, I tried to do an "over the top" reinstall of Sibelius: this seemed to proceed smoothly but I still get an error message when I try to launch. So I guess my next step is to uninstall Sibelius from my desktop with a view to re-installing a clean version. However, I'm concerned about the question of activation. Do I need to deactivate before uninstalling?... the problem being that I can't launch Sibelius so see no way of doing this. I could of course deactivate the Sibelius copy on my laptop but wonder whether that's a sensible course of action? Any advice gratefully received. Kind regards David Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Robin Walker - 09 Dec 05:56PM (edited 09 Dec 06:07PM) Hide picture The de-activation/activation process can be carried out within Avid License Control: there is no need to have a working Sibelius to do that. -- Sibelius 8.7.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by davidllr - 09 Dec 06:42PM Hide picture Many thanks Robin. Up & running again now... so heartfelt thanks to all who have helped me with this. Kind regards David Back to top | All threads

Re: Sib. 7.1.3: Sibelius.exe-Bad Image Posted by Chris Crawley - 09 Dec 08:19PM Hide picture "Do I need to deactivate before uninstalling?" To answer this specific point - it seems the answer is no. When my laptop would not boot recently, the hard drive was wiped and the O/S reinstalled. After that, I reinstalled Sibelius and it was immediately active. -- Chris Crawley (composer and horn-player) using Dorico 1.2, Sibelius 7.1.3, NotePerformer 2.0.2, Windows 10 64-bit, Intel Core i7, 3.30GHz, 64GB RAM, DacMagic 100 Back to top | All threads