Sib. First: Bad Image error Posted by jforster - 11 Sep 05:30PM Hide picture Has anyone been unable to open Sibelius First because a Bad Image Error report comes up - No. 0xc0000020. It says to uninstall and then install again which works the 1st time I open it after doing that but not thereafter - more Bad Image reports. Back to top | All threads

Re: Sib. First: Bad Image error Posted by Robin Walker - 11 Sep 08:43PM Hide picture Which version number of Sibelius First? Which version of Windows are you using? If it is Windows 10, also give the version number (e.g. 1607 or 1703). Which brand of anti-virus are you using? -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 12 Sep 04:05PM Hide picture Sibelius is Version 7.1.2 Windows 10. Version number is 10.0.14393. I found this number in System Information. Hope its what you were asking for. Anti-virus is McAfee. Back to top | All threads

Re: Sib. First: Bad Image error Posted by Robin Walker - 12 Sep 04:14PM Hide picture You are the fourth or fifth person in the last month who has reported that problem with that exact combination of Windows 10 and McAfee anti-virus. I suspect a McAfee problem. If you disable the anti-virus, does the problem stop happening? Are you sure that you are running the latest update of the McAfee programs? -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 12 Sep 04:18PM Hide picture I'll check. Thanks. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 12 Sep 04:23PM Hide picture McAfee up to date. Disabling McAfee makes no difference. Back to top | All threads

Re: Sib. First: Bad Image error Posted by Robin Walker - 12 Sep 04:28PM Hide picture > McAfee up to date. Disabling McAfee makes no difference. Disable McAfee. Reinstall Sibelius. Keep McAfee disabled. Are you then able to launch Sibelius and not have this error occur? And close and re-launch Sibelius repeatedly? -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 12 Sep 04:37PM Hide picture Not enough time just now. Will do tomorrow. Thanks for your help. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 13 Sep 05:04PM Hide picture Realtek High Definition Audio Driver - does this need uninstalling as well? Back to top | All threads

Re: Sib. First: Bad Image error Posted by Robin Walker - 13 Sep 05:27PM Hide picture > Realtek High Definition Audio Driver - does this need uninstalling as well? I don't see why the audio driver should be relevant. It's best not to try more than one thing at a time. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 13 Sep 05:29PM Hide picture I've uninstalled all the other components -OK? Back to top | All threads

Re: Sib. First: Bad Image error Posted by Robin Walker - 13 Sep 05:50PM Hide picture Why? I did not suggest any uninstallation at all. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 13 Sep 06:57PM Hide picture " Disable McAfee. Reinstall Sibelius " Does that not mean to start with it uninstalled? Back to top | All threads

Re: Sib. First: Bad Image error Posted by Robin Walker - 13 Sep 08:59PM Hide picture No, all I asked was for Sibelius to be re-installed. It does not need to be uninstalled. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 14 Sep 06:07PM Hide picture Have disabled McAfee and reinstalled Sibelius. Have opened it successfully 4 times. McAfee is still disabled Back to top | All threads

Re: Sib. First: Bad Image error Posted by Robin Walker - 14 Sep 07:17PM Hide picture That's interesting. It might also help to install the Windows 10 September updates that were released this Tuesday. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 14 Sep 07:28PM Hide picture I've turned McAfee back on and the problem has returned Back to top | All threads

Re: Sib. First: Bad Image error Posted by Laurence Payne - 14 Sep 07:31PM Hide picture Looks like you've got a solution then! McAfee is a horrible intrusive program anyway. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 14 Sep 07:33PM Hide picture Can you suggest another? Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 14 Sep 07:38PM Hide picture Sibelius First and Sibelius ( 32 bit ) are listed. With McAfee disabled the error returns opening 32 bit but the other opens OK. Back to top | All threads

Re: Sib. First: Bad Image error Posted by Robin Walker - 14 Sep 07:52PM Hide picture > Can you suggest another? The "Windows Defender" built-in to Windows 10 is pretty good. If you un-install McAfee, Windows Defender will take over. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib. First: Bad Image error Posted by Laurence Payne - 14 Sep 11:10PM Hide picture The one supplied with Windows has done me ok. That and accepting the updates as offered, even if it is sometimes inconvenient. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 15 Sep 10:33AM Hide picture Thanks, Robin for all your help. Great to know there is someone out there in times of need. Back to top | All threads

Re: Sib. First: Bad Image error Posted by jforster - 15 Sep 07:49PM Hide picture Back again. I've uninstalled McAfee. Defender is working. Sibelius now not opening again Back to top | All threads

Re: Sib. First: Bad Image error Posted by Robin Walker - 15 Sep 08:40PM Hide picture I suspect that the issue might be related to which anti-virus was in use the LAST time that you used the application: i.e. the time before when Sibelius gets an error when opening. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads