'Sib. 7.5: Device ID'

Messages in this thread

Sib. 7.5: Device ID - Cees, 29 Aug 06:07PM
     Re: Sib. 7.5: Device ID - Robin Walker, 29 Aug 06:52PM
         Re: Sib. 7.5: Device ID - Ingrid, 29 Aug 07:12PM
             Re: Sib. 7.5: Device ID - Cees, 30 Aug 10:30AM
                 Re: Sib. 7.5: Device ID - Ingrid, 30 Aug 03:29PM
                     Re: Sib. 7.5: Device ID - berrypolly, 03 Oct 11:27PM
                         Re: Sib. 7.5: Device ID - Ingrid, 05 Oct 07:33PM
                             Re: Sib. 7.5: Device ID - corawl, 18 May 06:21PM
                                 Re: Sib. 7.5: Device ID - Robin Walker, 18 May 06:26PM

Sib. 7.5: Device ID
Posted by Cees - 29 Aug 06:07PM
Hello,

I want to activate Sibelius and I must fill in the "Device ID"
I don't know where to find that
can anybody help me?
Thanks

Cees
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Re: Sib. 7.5: Device ID
Posted by Robin Walker - 29 Aug 06:52PM
If you activate online, you do not need to enter a Device ID.

Please explain what you are doing that requires a Device ID.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Sib. 7.5: Device ID
Posted by Ingrid - 29 Aug 07:12PM
Hi @Cees,

Were you trying to register through Avid License Control? Can you please message me the e-mail address you used for your My Avid Account (by clicking on my name) so that I can create a case for you. Thanks.


Best regards,
Ingrid | Sibelius Support

Sibelius Hotlines
Americas:
+1650-237-1706 (Mon.-Fri.: 8am-5-pm PST)
Europe:
+441753658585 (Mon-Fri.: 9am-5pm GMT/BST)
Asia:
Japan: 0120-950-028 (Mon.-Fri.: 10am-6pm JST)
Australia:
+610294203066 (Mon.-Tues, Thurs.- Fri.: 9.30-5.30pm AET)
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Re: Sib. 7.5: Device ID
Posted by Cees - 30 Aug 10:30AM
Hello,

I want to avtivate Sibelius 7.5 but the activation ID and System ID does not work anymore.
The email adres : ceesleurs51@gmail.com
I hope you van help me.
Thanks
Cees Leurs
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Re: Sib. 7.5: Device ID
Posted by Ingrid - 30 Aug 03:29PM
Hi Cees,

I've sent an e-mail. Thanks.


Best regards,
Ingrid | Sibelius Support

Sibelius Hotlines
Americas:
+1650-237-1706 (Mon.-Fri.: 8am-5-pm PST)
Europe:
+441753658585 (Mon-Fri.: 9am-5pm GMT/BST)
Asia:
Japan: 0120-950-028 (Mon.-Fri.: 10am-6pm JST)
Australia:
+610294203066 (Mon.-Tues, Thurs.- Fri.: 9.30-5.30pm AET)
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Re: Sib. 7.5: Device ID
Posted by berrypolly - 03 Oct 11:27PM
Hello. I'm also having this problem. I cannot find my Device ID. One day my Sibelius simply stopped working and I was told to delete my Licenses folder. I did, and now I can't reactivate. Your server isn't working and neither is this workaround.
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Re: Sib. 7.5: Device ID
Posted by Ingrid - 05 Oct 07:33PM
> Hello. I'm also having this problem. I cannot find my Device ID. One day my Sibelius simply stopped working and I was told to delete my Licenses folder. I did, and now I can't reactivate. Your server isn't working and neither is this workaround.

Hi @beerpolly

Could you please email me the following at ingrid.guce@avid.com:

- system id + activation id
- screenshots of the issue

Thanks!


Ingrid
Avid Customer Support
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Re: Sib. 7.5: Device ID
Posted by corawl - 18 May 06:21PM
Same problem here.
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Re: Sib. 7.5: Device ID
Posted by Robin Walker - 18 May 06:26PM
> Same problem here.

Please be specific and describe the exact symptoms that you are experiencing. Give the exact text of any error messages, or provide screen-shots of them.

--
Sibelius 2019.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2018.7, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
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Messages in this thread

Sib. 7.5: Device ID - Cees, 29 Aug 06:07PM
     Re: Sib. 7.5: Device ID - Robin Walker, 29 Aug 06:52PM
         Re: Sib. 7.5: Device ID - Ingrid, 29 Aug 07:12PM
             Re: Sib. 7.5: Device ID - Cees, 30 Aug 10:30AM
                 Re: Sib. 7.5: Device ID - Ingrid, 30 Aug 03:29PM
                     Re: Sib. 7.5: Device ID - berrypolly, 03 Oct 11:27PM
                         Re: Sib. 7.5: Device ID - Ingrid, 05 Oct 07:33PM
                             Re: Sib. 7.5: Device ID - corawl, 18 May 06:21PM
                                 Re: Sib. 7.5: Device ID - Robin Walker, 18 May 06:26PM