Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 03:00PM Hide picture Hi, I've just purchased Sibelius 8 on a new windows 10 laptop and am getting the warning message "Audio Engine Error: Bad Settings" on startup. I can hear playback sounds although there is a significant delay between inputting a note and hearing the sound. There was a similar thread for a related problem using Sib7/Windows 7 but none of the fixes seemed to work. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 03:50PM (edited 19 Aug 03:51PM) Hide picture Was there also an MMSYSTEMOUT error message? What playback configuration do you have selected as current? What version of Windows 10 (4-digit number such as 1607 or 1703)? Please attach screen-shots of the following Sibelius dialogue windows: 1. Playback Devices; 2. Audio Engine Options. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 04:02PM Hide picture There are no other error messages. General MIDI (basic) is selected since there are no other options. I did install Sibelius 7 Sounds but am currently reinstalling since it doesn't seem to have linked up correctly. I am using windows 10 home 1703. Screenshots attached. Attachment audio engine.png (32K) Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 04:02PM Hide picture 2nd Attachment Attachment playback devices.png (25K) Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 04:20PM Hide picture You are seeing the "Audio Engine Error: Bad Settings" message because Sibelius has been configured with incompatible settings: 1. the activated player devices in the current Playback Configuration include the "Microsoft GS Wavetable Synth" player device. 2. the current "Interface" in "Audio Engine Options" is of an ASIO type. The above two settings are incompatible. Change one or the other or both. If you wish to retain ASIO playback, you must install and switch to using the Sibelius Sounds sample library though Sibelius Player. If you wish to continue using "Microsoft GS Wavetable Synth" then you must select an Interface other than ASIO type: look for an Interface of "(DS)" type for the Realtek High Definition Audio device. Since there are also issues with certain Realtek Windows device drivers, please also ascertain the date and version number of the Realtek drivers: - open Windows Device Manager; - expand the section "Sound, video and games controllers"; - double-click "Realtek High Definition Audio"; - in the Properties panel, slick tab "Driver"; - copy back to us the date and version number of the driver. Pay no attention to Windows if it tells you that any device driver is up-to-date: Windows has no way of knowing that, as stated. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 04:48PM Hide picture I have reinstalled sounds but these still aren't appearing under playback options. How can I switch to this sample library? Realtek Audio (note: does not specify High Definition) Date: 16/05/17 Version: 6.0.1.8158 Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 04:57PM Hide picture > I have reinstalled sounds What was the full name of the file that you ran to install the sounds? -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 05:01PM Hide picture I exported the zip file downloaded from the website Sibelius_Sounds_7_5_0_Win_81290 and ran Sibelius 7 Sounds Installer. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 05:23PM Hide picture That is not the Sounds Installer for Sibelius 8: that was the one for Sibelius 7.5. However, it should at least have given you an active Sibelius Player. Please run this precise command at the Windows command line, and copy back to us the precise output (use copy-and-paste in both cases): reg query "HKLM\SOFTWARE\Avid\Sibelius Sounds\Sibelius 7 Sounds\ContentPath" -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 05:30PM Hide picture The output was: HKEY_LOCAL_MACHINE\SOFTWARE\Avid\Sibelius Sounds\Sibelius 7 Sounds\ContentPath (Default) REG_SZ C:\Program Files (x86)\Avid\Sibelius Sounds\Sibelius 7 Sounds On the My Account/My Products section of the Avid website the only option to download sounds was the Sibelius Sounds 7.5. Is there a way to get the correct installer? Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 05:58PM (edited 19 Aug 06:12PM) Hide picture > (Default) REG_SZ C:\Program Files (x86)\Avid\Sibelius Sounds\Sibelius 7 Sounds Now, in Windows File Explorer, navigate to the location: C:\Program Files (x86)\Avid\Sibelius Sounds and right-click the sub-folder "Sibelius 7 Sounds", and select "Properties". Please attach a screen-shot of that Properties panel. The correct sounds installer will be in the "Sibelius" (not "Sibelius 7.5") section of your account at http://my.avid.com/products It will be listed as "Sibelius Sounds 7.5.1 (Win) 23.22 GB". But, once you have a successful installation of the 7.5 version you do not need the complete 7.5.1 installer: you only need the 7.5.1 updater. By the way, you will not get "Sibelius Sounds" to show up and become available until after you have resolved the conflict in "Audio Engine Options". -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 06:35PM (edited 19 Aug 06:45PM) Hide picture Here is the properties file. I have resolved the audio engine issue now thank you and the lag has gone. I can't find the sounds installer that you're talking about. This is all that appears on my products page. Attachments properties.png (21K), my products.png (148K), my products.png (148K) Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 06:43PM Hide picture OK, the Sibelius 7 Sounds sample library is now installed, and the playback configuration "sibelius 7 Sounds" should now be working for you: please check that, or attach a screen-shot of "Playback Devices" again, with playback configuration "Sibelius 7 Sounds" selected. It appears that Avid have posted the old version of the Sounds Installer for this particular upgrade route. You will need to manually install the Bass Clarinet Patch fix: http://avid.force.com/pkb/articles/en_US/Troubleshooting/Unable-to-play-back-some-scores-in-Sibelius-problem-with-Bass-Clarinet-patch which will bring your installation up to 7.5.1 level. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 06:57PM Hide picture Yes - Sibelius 7 Sounds is working with "Sibelius player" as the active device. I've also copied across that patch fix. If I switch back to ASIO I lose all sound and get the "bad audio settings error" again. Should this be happening? Or should I just live with the DS type? Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 07:09PM Hide picture > If I switch back to ASIO I lose all sound and get the "bad audio settings error" again. To diagnose that, please: - configure Sibelius so you get that problem on launch; - quit and launch Sibelius so that problem is recorded; - quit Sibelius; - click Start -> Avid -> Sibelius User Data; - in the folder that opens, open sub-folder "PlogueEngine"; - in folder "PlogueEngine", double-click "PlogueEngine_x64.log" to open it into Notepad; - in Notepad, Select All (Ctrl-A), and Copy (Ctrl-C); - in your next post in this thread, Paste (Ctrl-V). The paste will be large: do not truncate it. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 07:20PM Hide picture I:0x 10:6604:9635136:C:\Users\emdsq\AppData\Roaming/Avid/Sibelius/PlogueEngine/PlogueEngine_x64.log opened on: Sat Aug 19 20:19:58 2017 I:0x 10:6604:9635136:------------------------------------------------------------------------------- I:0x 10:6604:9635136:Checking reWire lock path: C:\Users\emdsq\AppData\Roaming/Avid/Common/sibelius.rewire I:0x 10:6604:9635136:Instance::init() 0x000000001EEBF620 in I:0x 10:6604:9635136:DSPInfo ctor I:0x 10:6604:9635136:PpqEpsilon:0.000377929 I:0x 10:6604:9635136:Using SampleRate:44100 I:0x 10:6604:9635136:Using BufferSize:512 I:0x 10:6604:9635136:Instance::init() 0x000000001EEBF620 out I:0x 10:6604:9635136:Number of physical cores : 2 I:0x 10:6604:9635136:Using PortAudio V19-devel (Plogue) (built Jul 14 2017 13:18:18) I:0x 10:6604:9635136:Initialising Devices... I:0x 10:6604:9635136:------------------------------------------------------------------------------- I:0x 10:6604:9635161:INFO: ASIO names[0]:Realtek ASIO I:0x 10:6604:9635171:Passed Pa_Initialize() I:0x 10:6604:9635171:Now enumerating Audio Devices... I:0x 10:6604:9635171:Passed Pa_CountDevices() I:0x 10:6604:9635171:Found 11 : I:0x 10:6604:9635171:------------------------------------------------------------------------------- I:0x 10:6604:9635171:Dev:0 I:0x 10:6604:9635171:API = MME I:0x 10:6604:9635171:Name = Microsoft Sound Mapper - Input Max Inputs = 2, Max Outputs = 0 I:0x 10:6604:9635171:Default LowInputLatency:0.09 I:0x 10:6604:9635171:Default LowOutputLatency:0.09 I:0x 10:6604:9635171:Default HighInputLatency:0.18 I:0x 10:6604:9635171:Default HighOutputLatency:0.18 I:0x 10:6604:9635171:Default SampleRate:44100 I:0x 10:6604:9635171:Default Output: false I:0x 10:6604:9635171:------------------------------------------------------------------------------- I:0x 10:6604:9635171:------------------------------------------------------------------------------- I:0x 10:6604:9635171:Dev:1 I:0x 10:6604:9635171:API = MME I:0x 10:6604:9635171:Name = Microphone (Realtek Audio) Max Inputs = 2, Max Outputs = 0 I:0x 10:6604:9635171:Default LowInputLatency:0.09 I:0x 10:6604:9635171:Default LowOutputLatency:0.09 I:0x 10:6604:9635171:Default HighInputLatency:0.18 I:0x 10:6604:9635171:Default HighOutputLatency:0.18 I:0x 10:6604:9635171:Default SampleRate:44100 I:0x 10:6604:9635171:Default Output: false I:0x 10:6604:9635171:------------------------------------------------------------------------------- I:0x 10:6604:9635171:------------------------------------------------------------------------------- I:0x 10:6604:9635171:Dev:2 I:0x 10:6604:9635171:API = MME I:0x 10:6604:9635171:Name = Microsoft Sound Mapper - Output Max Inputs = 0, Max Outputs = 2 I:0x 10:6604:9635172:Default LowInputLatency:0.09 I:0x 10:6604:9635172:Default LowOutputLatency:0.09 I:0x 10:6604:9635172:Default HighInputLatency:0.18 I:0x 10:6604:9635172:Default HighOutputLatency:0.18 I:0x 10:6604:9635172:Default SampleRate:44100 I:0x 10:6604:9635172:Default Output: false I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:Dev:3 I:0x 10:6604:9635172:API = MME I:0x 10:6604:9635172:Name = Speakers / Headphones (Realtek Max Inputs = 0, Max Outputs = 2 I:0x 10:6604:9635172:Default LowInputLatency:0.09 I:0x 10:6604:9635172:Default LowOutputLatency:0.09 I:0x 10:6604:9635172:Default HighInputLatency:0.18 I:0x 10:6604:9635172:Default HighOutputLatency:0.18 I:0x 10:6604:9635172:Default SampleRate:44100 I:0x 10:6604:9635172:Default Output: true I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:Dev:4 I:0x 10:6604:9635172:API = Windows DirectSound I:0x 10:6604:9635172:Name = Primary Sound Capture Driver Max Inputs = 2, Max Outputs = 0 I:0x 10:6604:9635172:Default LowInputLatency:0 I:0x 10:6604:9635172:Default LowOutputLatency:0 I:0x 10:6604:9635172:Default HighInputLatency:0 I:0x 10:6604:9635172:Default HighOutputLatency:0 I:0x 10:6604:9635172:Default SampleRate:44100 I:0x 10:6604:9635172:Default Output: false I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:Dev:5 I:0x 10:6604:9635172:API = Windows DirectSound I:0x 10:6604:9635172:Name = Microphone (Realtek Audio) Max Inputs = 2, Max Outputs = 0 I:0x 10:6604:9635172:Default LowInputLatency:0 I:0x 10:6604:9635172:Default LowOutputLatency:0 I:0x 10:6604:9635172:Default HighInputLatency:0 I:0x 10:6604:9635172:Default HighOutputLatency:0 I:0x 10:6604:9635172:Default SampleRate:44100 I:0x 10:6604:9635172:Default Output: false I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:Dev:6 I:0x 10:6604:9635172:API = Windows DirectSound I:0x 10:6604:9635172:Name = Primary Sound Driver Max Inputs = 0, Max Outputs = 2 I:0x 10:6604:9635172:Default LowInputLatency:0 I:0x 10:6604:9635172:Default LowOutputLatency:0 I:0x 10:6604:9635172:Default HighInputLatency:0 I:0x 10:6604:9635172:Default HighOutputLatency:0 I:0x 10:6604:9635172:Default SampleRate:44100 I:0x 10:6604:9635172:Default Output: true I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:Dev:7 I:0x 10:6604:9635172:API = Windows DirectSound I:0x 10:6604:9635172:Name = Speakers / Headphones (Realtek Audio) Max Inputs = 0, Max Outputs = 2 I:0x 10:6604:9635172:Default LowInputLatency:0 I:0x 10:6604:9635172:Default LowOutputLatency:0 I:0x 10:6604:9635172:Default HighInputLatency:0 I:0x 10:6604:9635172:Default HighOutputLatency:0 I:0x 10:6604:9635172:Default SampleRate:44100 I:0x 10:6604:9635172:Default Output: false I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:------------------------------------------------------------------------------- I:0x 10:6604:9635172:Dev:8 I:0x 10:6604:9635172:API = ASIO I:0x 10:6604:9635172:Name = Realtek ASIO Max Inputs = 2, Max Outputs = 2 I:0x 10:6604:9635172:Default LowInputLatency:0.02322 I:0x 10:6604:9635172:Default LowOutputLatency:0.02322 I:0x 10:6604:9635172:Default HighInputLatency:0.02322 I:0x 10:6604:9635172:Default HighOutputLatency:0.02322 I:0x 10:6604:9635172:Default SampleRate:44100 I:0x 10:6604:9635173:Default Output: true I:0x 10:6604:9635173:------------------------------------------------------------------------------- I:0x 10:6604:9635173:------------------------------------------------------------------------------- I:0x 10:6604:9635173:Dev:9 I:0x 10:6604:9635173:API = Windows WASAPI I:0x 10:6604:9635173:Name = Speakers / Headphones (Realtek Audio) Max Inputs = 0, Max Outputs = 2 I:0x 10:6604:9635173:Default LowInputLatency:0 I:0x 10:6604:9635173:Default LowOutputLatency:0.003 I:0x 10:6604:9635173:Default HighInputLatency:0 I:0x 10:6604:9635173:Default HighOutputLatency:0.01 I:0x 10:6604:9635173:Default SampleRate:48000 I:0x 10:6604:9635173:Default Output: true I:0x 10:6604:9635173:------------------------------------------------------------------------------- I:0x 10:6604:9635173:------------------------------------------------------------------------------- I:0x 10:6604:9635173:Dev:10 I:0x 10:6604:9635173:API = Windows WASAPI I:0x 10:6604:9635173:Name = Microphone (Realtek Audio) Max Inputs = 2, Max Outputs = 0 I:0x 10:6604:9635173:Default LowInputLatency:0.003 I:0x 10:6604:9635173:Default LowOutputLatency:0 I:0x 10:6604:9635173:Default HighInputLatency:0.01 I:0x 10:6604:9635173:Default HighOutputLatency:0 I:0x 10:6604:9635173:Default SampleRate:48000 I:0x 10:6604:9635173:Default Output: false I:0x 10:6604:9635173:------------------------------------------------------------------------------- I:0x 10:6604:9635173:------------------------------------------------------------------------------- I:0x 10:6604:9635173:Factory init I:0x 10:6604:9635173:VSTFactory init I:0x 10:6604:9635173:VSTFactory get differences , dir doesn't exist - don't do anything I:0x 10:6604:9635178:Streamer::Streamer() I:0x 10:6604:9635178:PE_ENGINE_INITIALIZE OK I:0x 210:10092:9635178:0 DSPWorkerThread in I:0x 310:14632:9635178:Streamer::entry() in I:0x 10:6604:9635178:PE_ENGINE_AUDIODEVICE_LIST I:0x 10:6604:9635178:PE_ENGINE_AUDIODEVICE_LIST I:0x 10:6604:9635178:PE_ENGINE_AUDIODEVICE_SET I:0x 10:6604:9635178:Realtek ASIO id:8 ins:2 outs:2 allocated! I:0x 10:6604:9635178:Realtek ASIO ctor out I:0x 10:6604:9635179:Realtek ASIO::initialize in I:0x 10:6604:9635179:Realtek ASIO::initialize out I:0x 10:6604:9635179:Realtek ASIO is now acquired I:0x 10:6604:9635179:PE_ENGINE_AUDIODEVICE_SAMPLERATE_LIST I:0x 210:6604:9635279:PE_ENGINE_AUDIODEVICE_SAMPLERATE_LIST I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST I:0x 10:6604:9635381:PaAsio_GetAvailableLatencyValues min, max, pref, gran : 1024, 1024, 1024, 0 I:0x 10:6604:9635381:adding power of 2 : 1024 I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST I:0x 10:6604:9635381:PaAsio_GetAvailableLatencyValues min, max, pref, gran : 1024, 1024, 1024, 0 I:0x 10:6604:9635381:adding power of 2 : 1024 I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_SETTINGS_GET I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST I:0x 10:6604:9635381:PaAsio_GetAvailableLatencyValues min, max, pref, gran : 1024, 1024, 1024, 0 I:0x 10:6604:9635381:adding power of 2 : 1024 I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST I:0x 10:6604:9635381:PaAsio_GetAvailableLatencyValues min, max, pref, gran : 1024, 1024, 1024, 0 I:0x 10:6604:9635381:adding power of 2 : 1024 I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST I:0x 10:6604:9635381:PaAsio_GetAvailableLatencyValues min, max, pref, gran : 1024, 1024, 1024, 0 I:0x 10:6604:9635381:adding power of 2 : 1024 I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_BUFFERSIZE_LIST I:0x 10:6604:9635381:PaAsio_GetAvailableLatencyValues min, max, pref, gran : 1024, 1024, 1024, 0 I:0x 10:6604:9635381:adding power of 2 : 1024 I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_SETTINGS I:0x 10:6604:9635381:Instance::resetStaticDSP() 0x000000001EEBF620 in I:0x 10:6604:9635381:DSPInfo ctor I:0x 10:6604:9635381:PpqEpsilon:0.000377929 I:0x 10:6604:9635381:Using SampleRate:44100 I:0x 10:6604:9635381:Using BufferSize:1024 I:0x 10:6604:9635381:Instance::resetStaticDSP() 0x000000001EEBF620 out I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_OUTPUTSTEREOPAIR_GET I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_NUMOUTPUTS_GET I:0x 10:6604:9635381:PE_ENGINE_AUDIODEVICE_OUTPUTSTEREOPAIR_SET I:0x 10:6604:9635381:PE_ENGINE_MP_CPUS_NUMBER_GET I:0x 10:6604:9635381:PE_ENGINE_MP_WORKERTHREADS_ENABLE I:0x 10:6604:9635381:PE_ENGINE_PLUGINS_LIST I:0x 10:6604:9635381:PE_ENGINE_PLUGINS_LIST I:0x 10:6604:9635381:PE_ENGINE_AUDIO_START I:0x 10:6604:9635381:###### PSR LOCK ACQUIRED ###### I:0x 10:6604:9635381:playReq 1 I:0x 10:6604:9635381:playReq 2 I:0x 10:6604:9635381:DeviceManager::privPlay() I:0x 10:6604:9635381:Realtek ASIO, has received Play command... I:0x 110:6604:9635550:------------------------------------------------------------------------------- E:0x 110:6604:9635550:Realtek ASIO E:0x 110:6604:9635550:Pa_OpenStream: Error number: -9997 message: Invalid sample rate I:0x 110:6604:9635550:------------------------------------------------------------------------------- I:0x 110:6604:9635550:playReq 3 I:0x 110:6604:9635550:###### PSR LOCK RELEASED ###### sc:0 I:0x 310:6604:9639741:PE_ENGINE_AUDIODEVICE_LATENCY_GET Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 07:54PM Hide picture Thanks. The error message is near the end: "Error number: -9997 message: Invalid sample rate" In "Audio Engine Options", please click the button "ASIO Setup" and attach a screen-shot of what is found behind that button. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 08:08PM Hide picture Here is the screenshot. Attachment asio settings.png (8K) Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 08:21PM Hide picture Well, clutching at straws, try pushing that slider all the way to the right, then close it, then quit and restart Sibelius. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 08:24PM Hide picture Nope, still bad audio settings and the error looks the same. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 08:28PM Hide picture If it helps, when I configure Sib 7 Sounds with ASIO no device shows up on the right hand side of the playback devices box (under active devices). Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 08:32PM Hide picture OK, I think it is time to try for a Realtek device driver update. Does the manufacturer of your PC offer a support site with device driver updates? If so, check that site and report what version number is now being offered, and tell us. Then go back to the Windows Device Manager entry (where you were before to read the driver date and version). This time click tab "Details", pull down "Property" to "Hardware IDs", then copy the top line of box "Value" and paste it into your reply. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 08:46PM Hide picture Dell is saying that all drivers are up to date and doesn't look like it wants to give me more information than that. I'm assuming that means the version they are offering is the one I mentioned earlier. The hardware ID at the top (there were 2) is: HDAUDIO\FUNC_01&VEN_10EC&DEV_0225&SUBSYS_10280740&REV_1000 Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Robin Walker - 19 Aug 09:44PM Hide picture There is a more up-to-date version of that driver available from Realtek directly. Send your browser to http://www.realtek.com/ then click link "HD Audio Codec Driver" and follow instructions through to the download list, choose the 64-bit version, download, and install. But if ASIO still does not work, then don't worry too much, and use a different interface. Next best to ASIO is WASAPI, then DS. MME is worst. -- Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book. Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by emduncan - 19 Aug 10:18PM Hide picture Have done the update but still no luck with ASIO. I'll stick with WASAPI for now and keep an eye out for updates. Thank you so much for all your help! Back to top | All threads

Re: Sib 8/Windows 10: Audio Engine Error - Bad Settings Posted by Kerwin - 20 Aug 03:31AM Hide picture I have a 1st iteration Surface Book and Sibelius 8.6.1. ASIO4ALL works with some fiddling. Make sure the sample rate is set the same in both Windows and ASIO. I tend to stay with 48khz and a 1024 sample buffer when using NotePerformer. I also set a latency compensation of around 160 samples in ASIO4ALL's advanced menu. Not all drivers on the suface book automatically switch between the built-in speakers (1-2) and the headphone jack (3-4) with the Realtek/Intel drivers, so if you're having trouble sending audio to the headphone jack, switch to the 3-4 pair for the output in your driver. HTH Back to top | All threads