Sibelius - the leading music composition and notation software

Hi All,

Please join me in welcoming Ingrid Guce to the Sibelius forum. Ingrid works out of our Manila, Philippines office alongside the Sibelius Support and Webstore teams. She has a good amount of troubleshooting knowledge when it comes to problems you may have on the webstore, activate/deactivating your licenses, subscriptions, upgrade plans and general support for Sibelius and Sibelius First as well. She’s new (ish) to the team though, so please take it easy as she gets up to speed. Ingrid has replaced Vee's position, and we’re very happy to have her on board.

Ingrid is a violinist, a violin teacher and a keen Sibelius user. Please feel free to contact her directly with more specific licensing questions, and she’ll pass you on to the right team. She isn’t a substitute for the main support team though, so please still contact them using the links in my signature below.

Please give a warm welcome to Ingrid!

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

Re: Please welcome Ingrid!
Posted by Ingrid - 13 Jul 01:54PM

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Hello All! Thanks Sam! Glad to be part of the Avid Sibelius Team. :)

Re: Please welcome Ingrid!
Posted by Peter Roos - 13 Jul 02:59PM

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Welcome Ingrid!

--
Peter Roos
www.summeroflovemusic.com
IMDb: www.imdb.com/name/nm2039241

Re: Please welcome Ingrid!
Posted by Mark K Sealey - 13 Jul 03:08PM

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Hi, Ingrid - and welcome :-)

--
Mark Sealey
iMac (Retina 5K, 27-inch, Late 2014); 4 GHz Intel Core i7; 32 GB Ram; 10.12.5; 8.5

Re: Please welcome Ingrid!
Posted by Tony Wakefield - 13 Jul 05:46PM

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Someone from the Phillipines gave me some remote help earlier this year. Could it have been you Ingrid? Welcome to our tech support chat pages.

--
Sibelius 6/7/8. Win7. Note Performer, with various other no longer in use programs & audio.
Web: http://www.scoreexchange.com/profiles/tonywakefield

Re: Please welcome Ingrid!
Posted by Ingrid - 13 Jul 05:56PM

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Hi @Tony! Nope that wasn't me. I only started working here in Avid around May :)

Thank you all! Please be gentle with me :D

Re: Please welcome Ingrid!
Posted by monsterjazzlicks - 14 Jul 12:01AM

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Howdy Ingrid,

I have had a remote access session with Manilla earlier in the year, before you joined.

I hope all goes well for you.

Best,

Paul David Seaman (UK)

Fender Rhodes Suitcase / Fender Rhodes Stage / Mini Moog Model D / Multi Moog / Hohner E7 Clavinet / Yamaha DX7 (Mk1) & DX21 / Roland Juno 6 / Roland XV5050 (module).

Cubase 9 / Sibelius 8.6

Dell Inspiron 3737, Windows 10, 16GB RAM, 1.70gHz, 64-bit, Intel Core i3.

Re: Please welcome Ingrid!
Posted by Mike Lyons - 14 Jul 06:26AM

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Welcome, Ingrid. We're not really as bad as we are sometimes painted! :-D

--
Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.5 NotePerformer, Miroslav Phil, Harmony Asst, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC,
Si me castigare vis, necesse est me intellexisse.

Re: Please welcome Ingrid!
Posted by Adrian Drover - 14 Jul 07:15AM

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Welcome, Ingrid. I'm afraid you will be in for a tough time. I suggest that you might start by reading all the posts from Tony's "Uncle Tom Cobley" thread, both the withdrawn one and current follow up. You will soon discover that there a lot of unhappy users on this forum.

Re: Please welcome Ingrid!
Posted by Chris Crawley - 14 Jul 08:16AM

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Adrian, I think that's a bit rough. Ingrid doesn't deserve to feel our frustration, genuine though it is, at this point. I'm sure she is, like Sam and the rest of the Avid people we see here from time to time, keen, well-qualified and well-intentioned.

Let her draw her own conclusions about how things are.

For what it's worth, Ingrid, welcome from me!

--
Chris Crawley (composer and horn-player) using Dorico 1.1, Sibelius 7.1.3, NotePerformer 2.0.2, Windows 10 64-bit, Intel Core i7, 3.30GHz, 64GB RAM, DacMagic 100

Re: Please welcome Ingrid!
Posted by Russell H - 14 Jul 08:57AM

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Welcome, Ingrid!

Indeed, it only appears to be a small handful of people doing the complainin'. If you filter that out, it's not too bad around here.

R

--
--
Sibelius 8
Mac and Win

Re: Please welcome Ingrid!
Posted by Adrian Drover - 14 Jul 09:51AM (edited 14 Jul 09:57AM)

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Chris & Russel. I'm just trying to warn Ingrid of what she might encounter and wish her the best of luck in the difficult job she has to do to put our minds at rest over the future of what used to be the best music composing & engraving tool available. I wish her no malice whatsoever and apologize if my message sounded that way. Welcome again, Ingrid. I look forward to seeing improved customer confidence in Sibelius again. At the moment, it is rock bottom and Avid needs to realize this.

Re: Please welcome Ingrid!
Posted by monsterjazzlicks - 14 Jul 11:32AM (edited 14 Jul 11:32AM)

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> Welcome, Ingrid. I'm afraid you will be in for a tough time.

Hi,

Gee, now that's a bit harsh! Or is it meant as a joke?

I have not read Sam's thread as yet so maybe I am missing something.

Paul

Re: Please welcome Ingrid!
Posted by Gwyn Williams - 15 Jul 08:52AM

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Croeso cynnes iawn Ingrid.
That's Cymraeg for "A very warm welcome".

----------------------------------------------
Why is there only one
Monopolies Commission ?

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Messages in this thread

Please welcome Ingrid! - Sam at Sibelius, 13 Jul 01:02PM

Re: Please welcome Ingrid! - Ingrid, 13 Jul 01:54PM

Re: Please welcome Ingrid! - Peter Roos, 13 Jul 02:59PM

Re: Please welcome Ingrid! - Mark K Sealey, 13 Jul 03:08PM

Re: Please welcome Ingrid! - Tony Wakefield, 13 Jul 05:46PM

Re: Please welcome Ingrid! - Ingrid, 13 Jul 05:56PM

Re: Please welcome Ingrid! - monsterjazzlicks, 14 Jul 12:01AM

Re: Please welcome Ingrid! - Mike Lyons, 14 Jul 06:26AM

Re: Please welcome Ingrid! - Adrian Drover, 14 Jul 07:15AM

Re: Please welcome Ingrid! - Chris Crawley, 14 Jul 08:16AM

Re: Please welcome Ingrid! - Russell H, 14 Jul 08:57AM

Re: Please welcome Ingrid! - Adrian Drover, 14 Jul 09:51AM

Re: Please welcome Ingrid! - monsterjazzlicks, 14 Jul 11:32AM

Re: Please welcome Ingrid! - Gwyn Williams, 15 Jul 08:52AM