'License Renewal Help (Please post here if you need help. Thanks!)'

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License Renewal Help (Please post here if you n... - Sam at Sibelius, 11 Jul 10:29PM
     Re: License Renewal Help (Please post here if y... - Professor Steve, 15 Jul 04:16PM
         Re: License Renewal Help (Please post here if y... - Weltenbummler, 25 Jul 03:11PM
             Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 25 Jul 03:28PM
                 Re: License Renewal Help (Please post here if y... - Ingrid, 25 Jul 03:43PM
                     Re: License Renewal Help (Please post here if y... - Weltenbummler, 25 Jul 04:12PM
                         Re: License Renewal Help (Please post here if y... - Michael Kent-Davies, 10 Aug 06:22PM
                             Re: License Renewal Help (Please post here if y... - Oskar, 31 Aug 03:45PM
                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 31 Aug 04:30PM
                                     Re: License Renewal Help (Please post here if y... - fiddlebanshee, 19 Sep 04:31PM
                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 19 Sep 04:45PM
                                             Re: License Renewal Help (Please post here if y... - fiddlebanshee, 19 Sep 04:48PM
                                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 19 Sep 05:08PM
                                                     Re: License Renewal Help (Please post here if y... - fiddlebanshee, 20 Sep 02:43AM
                                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 20 Sep 08:37AM
                                                         Re: License Renewal Help (Please post here if y... - fiddlebanshee, 05 Oct 02:45PM
                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 05 Oct 02:47PM
     Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 11:43AM
         Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 02:25PM
             Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 02:31PM
                 Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 02:39PM
                     Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 02:48PM
                         Re: License Renewal Help (Please post here if y... - jdepalo, 14 Oct 06:00PM
                             Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 07:31PM
                                 Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 14 Oct 09:20PM
                                     Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 10:49AM
                                         Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 11:13AM
                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 12:01PM
                                                 Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:44PM
                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 12:02PM
                                             Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:48PM
                                                 Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:52PM
                                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 10:10PM
                                                         Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 04 Dec 09:24AM
                                                     Re: License Renewal Help (Please post here if y... - Ingrid, 04 Dec 02:01PM
                                                         Re: License Renewal Help (Please post here if y... - Simon Walter, 06 Dec 10:50PM
                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 06 Dec 10:52PM
                                                                 Re: License Renewal Help (Please post here if y... - Simon Walter, 06 Dec 11:49PM
                                                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 07 Dec 08:18AM
                                                             Re: License Renewal Help (Please post here if y... - Ingrid, 07 Dec 01:58PM
                                                                 Re: License Renewal Help (Please post here if y... - Simon Walter, 10 Dec 08:58PM

License Renewal Help (Please post here if you need help. Thanks!)
Posted by Sam at Sibelius - 11 Jul 10:29PM
http://avid.force.com/pkb/articles/en_US/troubleshooting/Troubleshooting-Steps-for-Application-Manager-Account-Tab-and-License-Tab-Issues

http://avid.force.com/pkb/articles/how_to/License-Renewal-Help

Article 1: Activating my Sibelius renewal: http://avid.force.com/pkb/articles/en_US/how_to/Activating-your-Sibelius-renewal

Article 2: Sibelius does not launch because of an error initializing the licensing system: http://avid.force.com/pkb/articles/en_US/error_message/Sibelius-does-not-launch-because-of-an-error-initializing-the-licensing-system

Article 3: Sibelius won't launch because my upgrade and support plan has expired: http://avid.force.com/pkb/articles/en_US/error_message/Sibelius-wont-launch-because-my-upgrade-and-support-plan-has-expired

If you need help, call us

Americas: +1 650-237-1706 -- Monday-Friday 7am-4.30pm PST
Europe: +44 1753 658585 (UK) or +44 1753 658585 (other countries) -- Monday-Friday UK: 9am-5pm GMT/BST
Japan: 0120-950-028 -- Monday-Friday Japan: 10am-6pm JST
Australia: +61 0 2 9420 3066 -- Monday-Tuesday, Thursday-Friday: 9:30am-5:30pm AET

or create a case http://avid.force.com/Support/RegistrationCaseCreation

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Professor Steve - 15 Jul 04:16PM
Have you ever considered launching a product for professional musicians?

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Weltenbummler - 25 Jul 03:11PM
I cannot activate my annual Sibelius subscription anymore (valid through January 2018). I had to reactivate it from time to time, although it is on the same machine and I didn't change anything in it's configuration. Today the activation failed all the time.
"Activation Failed. 20076:Inactive, obsolete or expired add-on '/my serial/' cannot be added or have copies increased."
Although I still pay monthly. And now I only can start up the non saving mode.
I'm trying it for hours (and looking for solutions in the entire internet) and I got frustrated - in three months there is my Masters exam and I need to modify and write scores for that. It took me ages to find the support form which doesn't include "Sibelius" at all - only Artist Suite and End of Support. The other solution is to call the support hotline in the United Kingdom!!!

I don't know what I did wrong at all and why you spoon-feed your paying customers that way with this ridiculous activation mechanisms. A few months ago I had to work on a piece in a lesson but couldn't save then, because I hadn't internet access and Sibelius couldn't be activated without. Isn't it possible to use an iLok like in ProTools?
I need my Sibelius installation working really really really urgently.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Sam at Sibelius - 25 Jul 03:28PM
Hi Stefan,

I'll check it out and ask the support team to get in touch.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 25 Jul 03:43PM
Hi Stefan,

We've fixed your subscription issue. Sorry for the inconvenience. Don't hesitate to reach us again if you encounter problems.

Best regards,
Ingrid | Sibelius Technical Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Weltenbummler - 25 Jul 04:12PM
Hello everyone,

problem's solved. Sorry for being a bit touchy but I spent the whole day to solve this problem. The last thing I did was to write in this forum because I didn't know how to continue.

Thanks a lot,

best regards,
Stefan

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Michael Kent-Davies - 10 Aug 06:22PM
Hi Folks,
I've just bought a new MacBook and can't get Sibelius to run - "There was an error initialising the licensing engine".
I went to the Avid website, but the support system seems to be set up to filter out all but the most patient. i.e. not me!
I assumed that I'd just deactivate Sib on my old Mac and then activate it on the new one (the license doesn't include 2 macs does it?) - but AppMan reckons Sib is already activated and wouldn't deactivate it ("no record of this device was found")
Has anyone had (and ideally solved!) this problem?"
Cheers,
Mike

--
Music Teacher etc.
Mac OS 10.12
Sibelius 8.5.1

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Oskar - 31 Aug 03:45PM
Hallo,

habe ein neues Mac-Book. Leider läuft jetzt Sibelius nicht mehr (habe Programm einfach hinüberkopiert).
Wie kann ich diese Kopie reaktivieren?

Danke für eine Antwort.

Oskar Egle

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 31 Aug 04:30PM
You cannot just "copy the program". You should perform a proper installation, from the Sibelius installation media, or from downloaded installers.

What difficulty are you having in activating Sibelius?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by fiddlebanshee - 19 Sep 04:31PM (edited 19 Sep 04:32PM)
Since this morning my Sibelius won't reactivate. This happened from time to time after Windows upgrades and it was always successful. I follow the steps exactly as outlined in the help file (stop Avid Manager, delete the files, empty the recycle bin, restart, and reactivate). This morning I got the following error:

"Activation Failed: Device ID in license file does not match this machine's Device ID."

I don't understand how this is possible since I deleted all license files. Then I went to my account on the Shop.Avis.Com website and I got a warning from Norton Virus protection that the site was dangerous and had a trojan virus. So I thought maybe Norton is preventing the activation, and I disabled Norton. Still no dice. I don't know what else to do. My license is perpetual and the support expires in 2020. This should not happen and I'm at a loss how to proceed.

I am running Sibelius 8.5.1

Thanks,
Jo

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 19 Sep 04:45PM
> I don't understand how this is possible since I deleted all license files.

Exactly which files did you delete? Give the full path from the root of hard disk and filename. (Don't quote from the instructions: tell us which ones you actually deleted).

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by fiddlebanshee - 19 Sep 04:48PM (edited 19 Sep 04:49PM)
> > I don't understand how this is possible since I deleted all license files.
>
> Exactly which files did you delete? Give the full path from the root of hard disk and filename. (Don't quote from the instructions: tell us which ones you actually deleted).

C:\ProgramData\Avid\Licenses\FTF -- entire folder
C:\ProgramData\Avid\Licenses\Sibelius 8.0 -- entire folder
C:\ProgramData\Avid\Common\binding.dat

I also emptied the recycle bin.

>
> --
> Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 19 Sep 05:08PM
I suggest that you contact Avid registration support, which is free of charge.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by fiddlebanshee - 20 Sep 02:43AM (edited 20 Sep 02:44AM)
I tried one more time later in the afternoon before contacting support and it went through. Still don't understand why I had the problem in the first place but glad that it is solved for now. I must say that this having to reregister the program every time windows has an update is quite annoying.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 20 Sep 08:37AM
> I must say that this having to reregister the program every time windows has an update is quite annoying.

That doesn't happen. Windows Updates do not affect Sibelius activation.

Please ensure that you are running the latest version of Avid Application Manager: 17.8 at the time of writing.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by fiddlebanshee - 05 Oct 02:45PM
It's still annoying that I need to do it at least once a week. For a program that I paid a lot of money for a perpetual license, I should not have to do this at all. Quite unacceptable actually.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 05 Oct 02:47PM (edited 05 Oct 02:48PM)
> It's still annoying that I need to do it at least once a week.

There is no need to do anything once a week.

Please define your problem more clearly, and then someone might be able to solve the issue for you.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by tom_shepherd - 14 Oct 11:43AM
I cannot activate my annual Sibelius subscription anymore (valid through Feb 2018). I had to reactivate it from time to time, although it is on the same machine and I didn't change anything in it's configuration. Today the activation failed all the time.
"Activation Failed. 20076:Inactive, obsolete or expired add-on '/my serial/' cannot be added or have copies increased."

Can you help - I have a dead line of arrangements to work on this weekend and I can't wait til Monday to call the support centre. (I've opened a case but I understand this may take 2 business days.

I've deleted the license file and folder and deleted above and the same issues.

Thank you in advance for any help.

Tom

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 14 Oct 02:25PM
> "Activation Failed. 20076:Inactive, obsolete or expired add-on '/my serial/' cannot be added or have copies increased."

Tom,

1. Is this on macOS or on Windows? Version of operating system?
2. What version of Application Manager? If it is not the latest (17.10 at time of writing), please update Application Manager (from within Application Manager) and try again;
3. Please carry out the three "ping" tests in:
http://avid.force.com/pkb/articles/en_US/Troubleshooting/en436075
and advise us of the results.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by tom_shepherd - 14 Oct 02:31PM
Hi Robin,

Thanks so much for your message.

It's MacOS (I have attached a screen shot of the OS details)

It's the latest version of Application manager- 17.10 (i reinstalled it today)

The three ping tests worked all came up with ACK

Thanks,

Tom
Attachment Mac details.png (59K)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 14 Oct 02:39PM
Tom,

In Avid Application Manager, pull down the menu keyed from your Avid ID (normally an e-mail address), and select "Sync Account". When that has settled down and finished, try activating Sibelius again.

If that does not work, pull down the same menu and select "Sign Out", then sign in again. When that has settled down and finished, try activating Sibelius again.

You say you have "deleted the license file and folder". Sometimes Mac users select the wrong Library from which to delete those files and folders. Could you describe the steps you took to locate the license files and folders, so as to verify which Library you were working from: System Library or User Library?

Do you have any Avid products other than Sibelius installed?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by tom_shepherd - 14 Oct 02:48PM
Thanks Robin i'll try all that and come back to you.
Tom

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by jdepalo - 14 Oct 06:00PM
I just purchased my upgrade to 8. When I click on fetch downloads all it does is keep circling. Nothing happens. What do I do from here?

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 14 Oct 07:31PM
> When I click on fetch downloads all it does is keep circling. Nothing happens.

It's the same with everyone, all over the world.

> What do I do from here?

Wait till Monday, when they get into the office and fix it, perhaps?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Sam at Sibelius - 14 Oct 09:20PM
I've asked IT to check it out. If you need Sibelius right now, you can download the trial, which is the same 8.7 build, from here:

www.sibelius.com/trial

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 10:49AM (edited 02 Dec 02:46PM)
Hi, when I run Sib, which is on an annual subscription and Active according to the Avid MyProducts webpage, I get the "Trial Period Expired" dialog and Activating gives me the Activation Failed 20076 error, but other times an error with expiration date must be in the future message. Had to update my credit card details recently, would that be affecting this? Daughter needs to use Sib because she has an exam submission coming up and time is running short! Any help welcome! Thank you! Ian

System Information

Computer: LAPTOP-
Windows 10 Home (6.2)
Device ID:

Product Information


Sibelius
Device ID:
System ID:
Activation ID:
License status: Temporary Expired
License Type: Temporary
Expiration: N/A

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 11:13AM
I also get a Windows pop up saying the License Server cannot be reached. Thanks!

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 02 Dec 12:01PM
> I also get a Windows pop up saying the License Server cannot be reached.

This might be the cause of your other problem.

This can happen if the PC connects to the internet via a VPN or through a firewall which is preventing the correct operation of Avid Application Manager.

If the PC is using a VPN, then disable it and connect to the internet directly. Then, in Avid Application Manager, sign in (if necessary), then pull down the menu keyed by your e-mail address, and select "Sync Account". Wait for things to settle, then try launching Sibelius.

To check that you have an unobstructed connection to the Avid licence servers via your internet connection, using your web browser, perform the three "ping" tests in:
http://avid.force.com/pkb/articles/en_US/Troubleshooting/en436075

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 02:44PM
Hi Robin. IDs sorted. Pings OK, got 3 x ACK back. Not using any VPN. This is a domestic windows laptop with windows firewall.

Any ideas? Attempting activation this time yields 20076 error, "...copies increased".

All suggestions welcome. Cheers, Ian

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 02 Dec 12:02PM
Please remove or obfuscate your System ID and Activation ID from your post by editing the post.

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 02:48PM
done ;-)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 02:52PM
Tried signing out and in again, then get the 101 error about expiration needing to be a future date. Renewal is Mar 2018. Is expiration same as renewal?

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 02 Dec 10:10PM
IanR, I suggest that you submit your issue to Avid Registration Support at:
http://avid.force.com/Support/RegistrationCaseCreation

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Sam at Sibelius - 04 Dec 09:24AM
Your earlier post suggested the license was temporary. I presume the support team must have given this to you at some point to resolve some short term license issue. They'll likely advise you to quit Sibelius and Application Manager and delete the licensing files from your machine. When running App Man again, use the System ID and Activation ID in your account at https://my.avid.com/products and you should hopefully find everything will work well.

The Support team are definitely the right people to help you though this.

Hope you get up and running soon.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 04 Dec 02:01PM
> Tried signing out and in again, then get the 101 error about expiration needing to be a future date. Renewal is Mar 2018. Is expiration same as renewal?

Hi IanR,

Please check your e-mail for a response from the the Sibelius team. Thank you. Case 03344979

Best regards,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Simon Walter - 06 Dec 10:50PM
This is one of the most frustrating activation methods I have ever encountered. I had Sibelius 7.5 and I purchased the upgrade to 8.0.

I have followed the activation steps outlined in this thread but there is no Activation ID number in the My Products page. I can see my System ID number and then underneath that is Auto Activate ID, but no numbers for me to copy and paste into the Application Manager.

--
Mac OS X 10.7.5, Sibelius 7.1.2, Logic Pro, 2x2.4 GHz 6-Core Intel Xeon 48GB, EWQLSO Platinum, EWQL Goliath, EWQL RA, EWQL Stormdrum.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 06 Dec 10:52PM
The Activation IDs are on your download page immediately adjacent to the title of each download.

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Simon Walter - 06 Dec 11:49PM (edited 10 Dec 08:54PM)
Yes, they are for all my other products, but not for my latest purchase of Sibelius for Education.
See screenshot.
--
Mac OS X 10.7.5, Sibelius 7.1.2, Logic Pro, 2x2.4 GHz 6-Core Intel Xeon 48GB, EWQLSO Platinum, EWQL Goliath, EWQL RA, EWQL Stormdrum.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 07 Dec 08:18AM
Simon, you have just posted your System ID, which is inadvisable because of its value to you (and all the pirates in the world). Your screenshot shows that you had not clicked "Show" to reveal the downloads and Activation IDs.

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 07 Dec 01:58PM
> This is one of the most frustrating activation methods I have ever encountered. I had Sibelius 7.5 and I purchased the upgrade to 8.0.
>
> I have followed the activation steps outlined in this thread but there is no Activation ID number in the My Products page. I can see my System ID number and then underneath that is Auto Activate ID, but no numbers for me to copy and paste into the Application Manager.

Hi Simon,

Created a case for you and also sent out a reply. Thank you.
Case 03349397. Sorry for the inconvenience.

Best,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Simon Walter - 10 Dec 08:58PM
Thank you for your email Ingrid. I have now managed to activate my Sibelius.

--
Mac OS X 10.7.5, Sibelius 7.1.2, Logic Pro, 2x2.4 GHz 6-Core Intel Xeon 48GB, EWQLSO Platinum, EWQL Goliath, EWQL RA, EWQL Stormdrum.

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Messages in this thread

License Renewal Help (Please post here if you n... - Sam at Sibelius, 11 Jul 10:29PM
     Re: License Renewal Help (Please post here if y... - Professor Steve, 15 Jul 04:16PM
         Re: License Renewal Help (Please post here if y... - Weltenbummler, 25 Jul 03:11PM
             Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 25 Jul 03:28PM
                 Re: License Renewal Help (Please post here if y... - Ingrid, 25 Jul 03:43PM
                     Re: License Renewal Help (Please post here if y... - Weltenbummler, 25 Jul 04:12PM
                         Re: License Renewal Help (Please post here if y... - Michael Kent-Davies, 10 Aug 06:22PM
                             Re: License Renewal Help (Please post here if y... - Oskar, 31 Aug 03:45PM
                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 31 Aug 04:30PM
                                     Re: License Renewal Help (Please post here if y... - fiddlebanshee, 19 Sep 04:31PM
                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 19 Sep 04:45PM
                                             Re: License Renewal Help (Please post here if y... - fiddlebanshee, 19 Sep 04:48PM
                                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 19 Sep 05:08PM
                                                     Re: License Renewal Help (Please post here if y... - fiddlebanshee, 20 Sep 02:43AM
                                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 20 Sep 08:37AM
                                                         Re: License Renewal Help (Please post here if y... - fiddlebanshee, 05 Oct 02:45PM
                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 05 Oct 02:47PM
     Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 11:43AM
         Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 02:25PM
             Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 02:31PM
                 Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 02:39PM
                     Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 02:48PM
                         Re: License Renewal Help (Please post here if y... - jdepalo, 14 Oct 06:00PM
                             Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 07:31PM
                                 Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 14 Oct 09:20PM
                                     Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 10:49AM
                                         Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 11:13AM
                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 12:01PM
                                                 Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:44PM
                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 12:02PM
                                             Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:48PM
                                                 Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:52PM
                                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 10:10PM
                                                         Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 04 Dec 09:24AM
                                                     Re: License Renewal Help (Please post here if y... - Ingrid, 04 Dec 02:01PM
                                                         Re: License Renewal Help (Please post here if y... - Simon Walter, 06 Dec 10:50PM
                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 06 Dec 10:52PM
                                                                 Re: License Renewal Help (Please post here if y... - Simon Walter, 06 Dec 11:49PM
                                                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 07 Dec 08:18AM
                                                             Re: License Renewal Help (Please post here if y... - Ingrid, 07 Dec 01:58PM
                                                                 Re: License Renewal Help (Please post here if y... - Simon Walter, 10 Dec 08:58PM