'License Renewal Help (Please post here if you need help. Thanks!)'

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License Renewal Help (Please post here if you n... - Sam at Sibelius, 11 Jul 10:29PM
     Re: License Renewal Help (Please post here if y... - Professor Steve, 15 Jul 04:16PM
         Re: License Renewal Help (Please post here if y... - Weltenbummler, 25 Jul 03:11PM
             Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 25 Jul 03:28PM
                 Re: License Renewal Help (Please post here if y... - Ingrid, 25 Jul 03:43PM
                     Re: License Renewal Help (Please post here if y... - Weltenbummler, 25 Jul 04:12PM
                         Re: License Renewal Help (Please post here if y... - Michael Kent-Davies, 10 Aug 06:22PM
                             Re: License Renewal Help (Please post here if y... - Oskar, 31 Aug 03:45PM
                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 31 Aug 04:30PM
                                     Re: License Renewal Help (Please post here if y... - fiddlebanshee, 19 Sep 04:31PM
                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 19 Sep 04:45PM
                                             Re: License Renewal Help (Please post here if y... - fiddlebanshee, 19 Sep 04:48PM
                                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 19 Sep 05:08PM
                                                     Re: License Renewal Help (Please post here if y... - fiddlebanshee, 20 Sep 02:43AM
                                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 20 Sep 08:37AM
                                                         Re: License Renewal Help (Please post here if y... - fiddlebanshee, 05 Oct 02:45PM
                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 05 Oct 02:47PM
     Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 11:43AM
         Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 02:25PM
             Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 02:31PM
                 Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 02:39PM
                     Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 02:48PM
                         Re: License Renewal Help (Please post here if y... - jdepalo, 14 Oct 06:00PM
                             Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 07:31PM
                                 Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 14 Oct 09:20PM
                                     Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 10:49AM
                                         Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 11:13AM
                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 12:01PM
                                                 Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:44PM
                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 12:02PM
                                             Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:48PM
                                                 Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:52PM
                                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 10:10PM
                                                         Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 04 Dec 09:24AM
                                                     Re: License Renewal Help (Please post here if y... - Ingrid, 04 Dec 02:01PM
                                                         Re: License Renewal Help (Please post here if y... - Simon Walter, 06 Dec 10:50PM
                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 06 Dec 10:52PM
                                                                 Re: License Renewal Help (Please post here if y... - Simon Walter, 06 Dec 11:49PM
                                                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 07 Dec 08:18AM
                                                             Re: License Renewal Help (Please post here if y... - Ingrid, 07 Dec 01:58PM
                                                                 Re: License Renewal Help (Please post here if y... - Simon Walter, 10 Dec 08:58PM
                                                                     Re: License Renewal Help (Please post here if y... - jduesenb, 28 Dec 11:01PM
                                                                         Re: License Renewal Help (Please post here if y... - jduesenb, 28 Dec 11:12PM
                                                                             Re: License Renewal Help (Please post here if y... - Antony Beaumont, 29 Dec 07:02PM
                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 29 Dec 09:05PM
                                                                         Re: License Renewal Help (Please post here if y... - Ingrid, 29 Dec 09:06PM
                                                                             Re: License Renewal Help (Please post here if y... - Joseph Taylor, 05 Feb 04:24PM
                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 05 Feb 10:02PM
                                                                                     Re: License Renewal Help (Please post here if y... - Andy, 06 Feb 04:01AM
                                                                                         Re: License Renewal Help (Please post here if y... - Ingrid, 06 Feb 12:06PM
                                                                                             Re: License Renewal Help (Please post here if y... - Pitagoras, 10 Feb 05:25AM
                                                                                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 10 Feb 09:55AM
                                                                                                     Re: License Renewal Help (Please post here if y... - Pitagoras, 10 Feb 03:49PM
                                                                                                     Re: License Renewal Help (Please post here if y... - Pitagoras, 10 Feb 03:50PM
                                                                                                         Re: License Renewal Help (Please post here if y... - Thomas Kaessens, 11 Feb 04:31PM
                                                                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 11 Feb 05:17PM
                                                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 12 Feb 07:02PM
     Re: License Renewal Help (Please post here if y... - aaron@lucymusic.com, 17 Feb 09:13PM
         Re: License Renewal Help (Please post here if y... - bensib, 23 Feb 02:42PM
             Re: License Renewal Help (Please post here if y... - Ingrid, 23 Feb 07:54PM
     Re: License Renewal Help (Please post here if y... - Rene Reiter, 15 Mar 08:22AM
         Re: License Renewal Help (Please post here if y... - Robin Walker, 15 Mar 08:28AM
             Re: License Renewal Help (Please post here if y... - Rene Reiter, 15 Mar 09:02AM
                 Re: License Renewal Help (Please post here if y... - Robin Walker, 15 Mar 11:33AM
                     Re: License Renewal Help (Please post here if y... - Rene Reiter, 15 Mar 11:57AM
                         Re: License Renewal Help (Please post here if y... - Robin Walker, 15 Mar 01:06PM
                             Re: License Renewal Help (Please post here if y... - Rene Reiter, 15 Mar 09:49PM
                                 Re: License Renewal Help (Please post here if y... - music_girl_7, 20 Mar 12:52AM
                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 20 Mar 08:45AM
                                     Re: License Renewal Help (Please post here if y... - Ingrid, 20 Mar 04:15PM
                                         Re: License Renewal Help (Please post here if y... - Flare, 31 Mar 12:23PM
                                             Re: License Renewal Help (Please post here if y... - Laurence Payne, 31 Mar 12:45PM
                                                 Re: License Renewal Help (Please post here if y... - Flare, 31 Mar 12:51PM
                                                     Re: License Renewal Help (Please post here if y... - Anastasio Rossi, 01 Apr 04:25PM
                                                     Re: License Renewal Help (Please post here if y... - Ingrid, 02 Apr 02:06PM
     Re: License Renewal Help (Please post here if y... - Milseug, 03 Apr 10:31PM
         Re: License Renewal Help (Please post here if y... - Johan Roeraade, 04 Apr 03:05PM
         Re: License Renewal Help (Please post here if y... - Ingrid, 04 Apr 06:39PM
             Re: License Renewal Help (Please post here if y... - Laurence Payne, 04 Apr 09:04PM
                 Re: License Renewal Help (Please post here if y... - Mike Lyons, 06 Apr 07:48AM
                     Re: License Renewal Help (Please post here if y... - Milseug, 29 May 11:57PM
                         Re: License Renewal Help (Please post here if y... - Robin Walker, 30 May 07:05AM
                             Re: License Renewal Help (Please post here if y... - Philip Woodroffe, 31 May 01:48AM
                                 Re: License Renewal Help (Please post here if y... - David Shenton, 09 Jun 04:09PM
                                     Re: License Renewal Help (Please post here if y... - jordantullis, 16 Jun 06:57PM
                                         Re: License Renewal Help (Please post here if y... - Ingrid, 18 Jun 07:10PM
                                             Re: License Renewal Help (Please post here if y... - Aberdeen.Helpdesk, 25 Jun 08:02PM
                                                 Re: License Renewal Help (Please post here if y... - David Hitchin, 30 Jun 12:26PM
                                                     Re: License Renewal Help (Please post here if y... - David Hitchin, 30 Jun 12:33PM
                                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 30 Jun 02:13PM
                                                             Re: License Renewal Help (Please post here if y... - Laurence Payne, 30 Jun 02:33PM
                                                                 Re: License Renewal Help (Please post here if y... - David Hitchin, 30 Jun 02:43PM
                                                                     Re: License Renewal Help (Please post here if y... - Mike Lyons, 01 Jul 08:20AM
                                                                         Re: License Renewal Help (Please post here if y... - Piotr Kolodziej, 29 Jul 04:31PM
                                                                             Re: License Renewal Help (Please post here if y... - berrypolly, 03 Oct 11:28PM
                                                                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 04 Oct 07:48AM
                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 04 Oct 09:52PM
                                                                                     Re: License Renewal Help (Please post here if y... - rufus, 12 Oct 01:05AM
                                                                                         Re: License Renewal Help (Please post here if y... - rufus, 12 Oct 09:18AM
                                                                                             Re: License Renewal Help (Please post here if y... - Ingrid, 12 Oct 04:14PM
                                                                                                 Re: License Renewal Help (Please post here if y... - Richard Vitale, 28 Oct 04:48PM
                                                                                                     Re: License Renewal Help (Please post here if y... - Richard Vitale, 28 Oct 08:59PM
                                                                                                         Re: License Renewal Help (Please post here if y... - Ingrid, 30 Oct 02:51PM
                                                                                                             Re: License Renewal Help (Please post here if y... - Hudmaster911, 31 Oct 02:47AM
                                                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 31 Oct 07:00PM
                                                                                                                     Re: License Renewal Help (Please post here if y... - Philippe Mius d'Entremont, 13 Nov 12:08AM

License Renewal Help (Please post here if you need help. Thanks!)
Posted by Sam at Sibelius - 11 Jul 10:29PM
http://avid.force.com/pkb/articles/en_US/troubleshooting/Troubleshooting-Steps-for-Application-Manager-Account-Tab-and-License-Tab-Issues

http://avid.force.com/pkb/articles/how_to/License-Renewal-Help

Article 1: Activating my Sibelius renewal: http://avid.force.com/pkb/articles/en_US/how_to/Activating-your-Sibelius-renewal

Article 2: Sibelius does not launch because of an error initializing the licensing system: http://avid.force.com/pkb/articles/en_US/error_message/Sibelius-does-not-launch-because-of-an-error-initializing-the-licensing-system

Article 3: Sibelius won't launch because my upgrade and support plan has expired: http://avid.force.com/pkb/articles/en_US/error_message/Sibelius-wont-launch-because-my-upgrade-and-support-plan-has-expired

If you need help, call us

Americas: +1 650-237-1706 -- Monday-Friday 7am-4.30pm PST
Europe: +44 1753 658585 (UK) or +44 1753 658585 (other countries) -- Monday-Friday UK: 9am-5pm GMT/BST
Japan: 0120-950-028 -- Monday-Friday Japan: 10am-6pm JST
Australia: +61 0 2 9420 3066 -- Monday-Tuesday, Thursday-Friday: 9:30am-5:30pm AET

or create a case http://avid.force.com/Support/RegistrationCaseCreation

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Professor Steve - 15 Jul 04:16PM
Have you ever considered launching a product for professional musicians?

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Weltenbummler - 25 Jul 03:11PM
I cannot activate my annual Sibelius subscription anymore (valid through January 2018). I had to reactivate it from time to time, although it is on the same machine and I didn't change anything in it's configuration. Today the activation failed all the time.
"Activation Failed. 20076:Inactive, obsolete or expired add-on '/my serial/' cannot be added or have copies increased."
Although I still pay monthly. And now I only can start up the non saving mode.
I'm trying it for hours (and looking for solutions in the entire internet) and I got frustrated - in three months there is my Masters exam and I need to modify and write scores for that. It took me ages to find the support form which doesn't include "Sibelius" at all - only Artist Suite and End of Support. The other solution is to call the support hotline in the United Kingdom!!!

I don't know what I did wrong at all and why you spoon-feed your paying customers that way with this ridiculous activation mechanisms. A few months ago I had to work on a piece in a lesson but couldn't save then, because I hadn't internet access and Sibelius couldn't be activated without. Isn't it possible to use an iLok like in ProTools?
I need my Sibelius installation working really really really urgently.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Sam at Sibelius - 25 Jul 03:28PM
Hi Stefan,

I'll check it out and ask the support team to get in touch.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 25 Jul 03:43PM
Hi Stefan,

We've fixed your subscription issue. Sorry for the inconvenience. Don't hesitate to reach us again if you encounter problems.

Best regards,
Ingrid | Sibelius Technical Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Weltenbummler - 25 Jul 04:12PM
Hello everyone,

problem's solved. Sorry for being a bit touchy but I spent the whole day to solve this problem. The last thing I did was to write in this forum because I didn't know how to continue.

Thanks a lot,

best regards,
Stefan

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Michael Kent-Davies - 10 Aug 06:22PM
Hi Folks,
I've just bought a new MacBook and can't get Sibelius to run - "There was an error initialising the licensing engine".
I went to the Avid website, but the support system seems to be set up to filter out all but the most patient. i.e. not me!
I assumed that I'd just deactivate Sib on my old Mac and then activate it on the new one (the license doesn't include 2 macs does it?) - but AppMan reckons Sib is already activated and wouldn't deactivate it ("no record of this device was found")
Has anyone had (and ideally solved!) this problem?"
Cheers,
Mike

--
Music Teacher etc.
Mac OS 10.12
Sibelius 8.5.1

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Oskar - 31 Aug 03:45PM
Hallo,

habe ein neues Mac-Book. Leider läuft jetzt Sibelius nicht mehr (habe Programm einfach hinüberkopiert).
Wie kann ich diese Kopie reaktivieren?

Danke für eine Antwort.

Oskar Egle

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 31 Aug 04:30PM
You cannot just "copy the program". You should perform a proper installation, from the Sibelius installation media, or from downloaded installers.

What difficulty are you having in activating Sibelius?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by fiddlebanshee - 19 Sep 04:31PM (edited 19 Sep 04:32PM)
Since this morning my Sibelius won't reactivate. This happened from time to time after Windows upgrades and it was always successful. I follow the steps exactly as outlined in the help file (stop Avid Manager, delete the files, empty the recycle bin, restart, and reactivate). This morning I got the following error:

"Activation Failed: Device ID in license file does not match this machine's Device ID."

I don't understand how this is possible since I deleted all license files. Then I went to my account on the Shop.Avis.Com website and I got a warning from Norton Virus protection that the site was dangerous and had a trojan virus. So I thought maybe Norton is preventing the activation, and I disabled Norton. Still no dice. I don't know what else to do. My license is perpetual and the support expires in 2020. This should not happen and I'm at a loss how to proceed.

I am running Sibelius 8.5.1

Thanks,
Jo

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 19 Sep 04:45PM
> I don't understand how this is possible since I deleted all license files.

Exactly which files did you delete? Give the full path from the root of hard disk and filename. (Don't quote from the instructions: tell us which ones you actually deleted).

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by fiddlebanshee - 19 Sep 04:48PM (edited 19 Sep 04:49PM)
> > I don't understand how this is possible since I deleted all license files.
>
> Exactly which files did you delete? Give the full path from the root of hard disk and filename. (Don't quote from the instructions: tell us which ones you actually deleted).

C:\ProgramData\Avid\Licenses\FTF -- entire folder
C:\ProgramData\Avid\Licenses\Sibelius 8.0 -- entire folder
C:\ProgramData\Avid\Common\binding.dat

I also emptied the recycle bin.

>
> --
> Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 19 Sep 05:08PM
I suggest that you contact Avid registration support, which is free of charge.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by fiddlebanshee - 20 Sep 02:43AM (edited 20 Sep 02:44AM)
I tried one more time later in the afternoon before contacting support and it went through. Still don't understand why I had the problem in the first place but glad that it is solved for now. I must say that this having to reregister the program every time windows has an update is quite annoying.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 20 Sep 08:37AM
> I must say that this having to reregister the program every time windows has an update is quite annoying.

That doesn't happen. Windows Updates do not affect Sibelius activation.

Please ensure that you are running the latest version of Avid Application Manager: 17.8 at the time of writing.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by fiddlebanshee - 05 Oct 02:45PM
It's still annoying that I need to do it at least once a week. For a program that I paid a lot of money for a perpetual license, I should not have to do this at all. Quite unacceptable actually.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 05 Oct 02:47PM (edited 05 Oct 02:48PM)
> It's still annoying that I need to do it at least once a week.

There is no need to do anything once a week.

Please define your problem more clearly, and then someone might be able to solve the issue for you.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by tom_shepherd - 14 Oct 11:43AM
I cannot activate my annual Sibelius subscription anymore (valid through Feb 2018). I had to reactivate it from time to time, although it is on the same machine and I didn't change anything in it's configuration. Today the activation failed all the time.
"Activation Failed. 20076:Inactive, obsolete or expired add-on '/my serial/' cannot be added or have copies increased."

Can you help - I have a dead line of arrangements to work on this weekend and I can't wait til Monday to call the support centre. (I've opened a case but I understand this may take 2 business days.

I've deleted the license file and folder and deleted above and the same issues.

Thank you in advance for any help.

Tom

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 14 Oct 02:25PM
> "Activation Failed. 20076:Inactive, obsolete or expired add-on '/my serial/' cannot be added or have copies increased."

Tom,

1. Is this on macOS or on Windows? Version of operating system?
2. What version of Application Manager? If it is not the latest (17.10 at time of writing), please update Application Manager (from within Application Manager) and try again;
3. Please carry out the three "ping" tests in:
http://avid.force.com/pkb/articles/en_US/Troubleshooting/en436075
and advise us of the results.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by tom_shepherd - 14 Oct 02:31PM
Hi Robin,

Thanks so much for your message.

It's MacOS (I have attached a screen shot of the OS details)

It's the latest version of Application manager- 17.10 (i reinstalled it today)

The three ping tests worked all came up with ACK

Thanks,

Tom
Attachment Mac details.png (59K)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 14 Oct 02:39PM
Tom,

In Avid Application Manager, pull down the menu keyed from your Avid ID (normally an e-mail address), and select "Sync Account". When that has settled down and finished, try activating Sibelius again.

If that does not work, pull down the same menu and select "Sign Out", then sign in again. When that has settled down and finished, try activating Sibelius again.

You say you have "deleted the license file and folder". Sometimes Mac users select the wrong Library from which to delete those files and folders. Could you describe the steps you took to locate the license files and folders, so as to verify which Library you were working from: System Library or User Library?

Do you have any Avid products other than Sibelius installed?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by tom_shepherd - 14 Oct 02:48PM
Thanks Robin i'll try all that and come back to you.
Tom

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by jdepalo - 14 Oct 06:00PM
I just purchased my upgrade to 8. When I click on fetch downloads all it does is keep circling. Nothing happens. What do I do from here?

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 14 Oct 07:31PM
> When I click on fetch downloads all it does is keep circling. Nothing happens.

It's the same with everyone, all over the world.

> What do I do from here?

Wait till Monday, when they get into the office and fix it, perhaps?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Sam at Sibelius - 14 Oct 09:20PM
I've asked IT to check it out. If you need Sibelius right now, you can download the trial, which is the same 8.7 build, from here:

www.sibelius.com/trial

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 10:49AM (edited 02 Dec 02:46PM)
Hi, when I run Sib, which is on an annual subscription and Active according to the Avid MyProducts webpage, I get the "Trial Period Expired" dialog and Activating gives me the Activation Failed 20076 error, but other times an error with expiration date must be in the future message. Had to update my credit card details recently, would that be affecting this? Daughter needs to use Sib because she has an exam submission coming up and time is running short! Any help welcome! Thank you! Ian

System Information

Computer: LAPTOP-
Windows 10 Home (6.2)
Device ID:

Product Information


Sibelius
Device ID:
System ID:
Activation ID:
License status: Temporary Expired
License Type: Temporary
Expiration: N/A

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 11:13AM
I also get a Windows pop up saying the License Server cannot be reached. Thanks!

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 02 Dec 12:01PM
> I also get a Windows pop up saying the License Server cannot be reached.

This might be the cause of your other problem.

This can happen if the PC connects to the internet via a VPN or through a firewall which is preventing the correct operation of Avid Application Manager.

If the PC is using a VPN, then disable it and connect to the internet directly. Then, in Avid Application Manager, sign in (if necessary), then pull down the menu keyed by your e-mail address, and select "Sync Account". Wait for things to settle, then try launching Sibelius.

To check that you have an unobstructed connection to the Avid licence servers via your internet connection, using your web browser, perform the three "ping" tests in:
http://avid.force.com/pkb/articles/en_US/Troubleshooting/en436075

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 02:44PM
Hi Robin. IDs sorted. Pings OK, got 3 x ACK back. Not using any VPN. This is a domestic windows laptop with windows firewall.

Any ideas? Attempting activation this time yields 20076 error, "...copies increased".

All suggestions welcome. Cheers, Ian

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 02 Dec 12:02PM
Please remove or obfuscate your System ID and Activation ID from your post by editing the post.

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 02:48PM
done ;-)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by IanR - 02 Dec 02:52PM
Tried signing out and in again, then get the 101 error about expiration needing to be a future date. Renewal is Mar 2018. Is expiration same as renewal?

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 02 Dec 10:10PM
IanR, I suggest that you submit your issue to Avid Registration Support at:
http://avid.force.com/Support/RegistrationCaseCreation

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Sam at Sibelius - 04 Dec 09:24AM
Your earlier post suggested the license was temporary. I presume the support team must have given this to you at some point to resolve some short term license issue. They'll likely advise you to quit Sibelius and Application Manager and delete the licensing files from your machine. When running App Man again, use the System ID and Activation ID in your account at https://my.avid.com/products and you should hopefully find everything will work well.

The Support team are definitely the right people to help you though this.

Hope you get up and running soon.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 04 Dec 02:01PM
> Tried signing out and in again, then get the 101 error about expiration needing to be a future date. Renewal is Mar 2018. Is expiration same as renewal?

Hi IanR,

Please check your e-mail for a response from the the Sibelius team. Thank you. Case 03344979

Best regards,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Simon Walter - 06 Dec 10:50PM
This is one of the most frustrating activation methods I have ever encountered. I had Sibelius 7.5 and I purchased the upgrade to 8.0.

I have followed the activation steps outlined in this thread but there is no Activation ID number in the My Products page. I can see my System ID number and then underneath that is Auto Activate ID, but no numbers for me to copy and paste into the Application Manager.

--
Mac OS X 10.7.5, Sibelius 7.1.2, Logic Pro, 2x2.4 GHz 6-Core Intel Xeon 48GB, EWQLSO Platinum, EWQL Goliath, EWQL RA, EWQL Stormdrum.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 06 Dec 10:52PM
The Activation IDs are on your download page immediately adjacent to the title of each download.

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Simon Walter - 06 Dec 11:49PM (edited 10 Dec 08:54PM)
Yes, they are for all my other products, but not for my latest purchase of Sibelius for Education.
See screenshot.
--
Mac OS X 10.7.5, Sibelius 7.1.2, Logic Pro, 2x2.4 GHz 6-Core Intel Xeon 48GB, EWQLSO Platinum, EWQL Goliath, EWQL RA, EWQL Stormdrum.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 07 Dec 08:18AM
Simon, you have just posted your System ID, which is inadvisable because of its value to you (and all the pirates in the world). Your screenshot shows that you had not clicked "Show" to reveal the downloads and Activation IDs.

--
Sibelius 8.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 07 Dec 01:58PM
> This is one of the most frustrating activation methods I have ever encountered. I had Sibelius 7.5 and I purchased the upgrade to 8.0.
>
> I have followed the activation steps outlined in this thread but there is no Activation ID number in the My Products page. I can see my System ID number and then underneath that is Auto Activate ID, but no numbers for me to copy and paste into the Application Manager.

Hi Simon,

Created a case for you and also sent out a reply. Thank you.
Case 03349397. Sorry for the inconvenience.

Best,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Simon Walter - 10 Dec 08:58PM
Thank you for your email Ingrid. I have now managed to activate my Sibelius.

--
Mac OS X 10.7.5, Sibelius 7.1.2, Logic Pro, 2x2.4 GHz 6-Core Intel Xeon 48GB, EWQLSO Platinum, EWQL Goliath, EWQL RA, EWQL Stormdrum.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by jduesenb - 28 Dec 11:01PM
I need help! Yesterday I paid $299,99 USD for an upgrade from Sibelius 7.5 to 8.0. I received back a "confirmation letter." Under the section headed "Redemption codes." was an instruction to go to https://my.avid.com/products/redemption and enter a "redemption code." After doing that, I will supposedly be able to get the Sibelius 8.x downloaders and download/activate my software.

**BUT there is no "redemption code" or any code in my confirmation letter, or anywhere else in my Avid Master Account. Looks like Avid has totally screwed up their upgrade process.

So how can I get the code(s) I need?

thx - John Duesenberry
jduesenb@me.com


p.s. The redemption letter also mentions hot to check my "tracking number" and "shipping status," which applies to physical boxed products, not subscription products.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by jduesenb - 28 Dec 11:12PM
More info if you need it:

I'm currently running Sibelius 7.5 on a brand-new iMac with OSX Sierra 10.12.6.

I transferred Sibelius from an older Mac Pro using Apple Migration Assistant. Sibelius 7.5 has continued to run, with some problems. But at this point I want to get on with v. 8.0 and not bother about 7.5.

I can provide all kinds of system repots about this machine, if asked.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Antony Beaumont - 29 Dec 07:02PM
I'm unable to register Sibelius 8 in a new PC, despite having deactivated the installation on the previous PC. The App Manager says "Seat count failed on System ID: xxxxx".

Please contact me and get this up and running asap.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 29 Dec 09:05PM
Hi Antony,
Sent you an e-mail regarding a license deactivation on our end. Please try reactivating your Sibelius now. Thank you.

Best,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 29 Dec 09:06PM (edited 29 Dec 09:18PM)
Hi @jduesenb ,
Upon checking your account, your installer links are ready for download. Please check My Avid account again. Thank you.

Best,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Joseph Taylor - 05 Feb 04:24PM
my sibelius is deactivated and I need to get it up and running. I tried to purchase a renewal last December but it appears that failed.
Please advise.
Thank you.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 05 Feb 10:02PM
> my sibelius is deactivated and I need to get it up and running. I tried to purchase a renewal last December but it appears that failed.
> Please advise.
> Thank you.

Hi @Joseph,

We've created a case for you (03396147). Also sent out a reply.


Best regards,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Andy - 06 Feb 04:01AM
My Sibelius education-edition is having trouble re-activating, did not experienced this issue last year.
Im still paying the bill and everything looks in order.
But I'm getting an errormessage "101 Activation Failed,20076 inactive"
Please help me figure this out.
Thx for the help.

Andy

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 06 Feb 12:06PM
> My Sibelius education-edition is having trouble re-activating, did not experienced this issue last year.
> Im still paying the bill and everything looks in order.
> But I'm getting an errormessage "101 Activation Failed,20076 inactive"
> Please help me figure this out.
> Thx for the help.
>
> Andy


Hi @Andy,

Created a case for you (03396632). Also sent out a reply. Thank you.

Best,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Pitagoras - 10 Feb 05:25AM
Please! Make the activation process work! It says active in the website, but it doesn't activate in the manager.

Pitagoras

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 10 Feb 09:55AM
> it doesn't activate in the manager.

Please give full details of what happens when you try to activate. Give the full text of any messages that occur, or a screen-shot of them. Check that you are using the correct System ID and Activation ID.

--
Sibelius 2018.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Pitagoras - 10 Feb 03:49PM (edited 10 Feb 09:06PM)
All Id's are correct.
Another problem: the png file from the screenshot can't be attached...

First Error:
"License Renewal not successful. 101 Subscription renewal. Expiration should be a future date."

second error:
"Activation Failed: 101 Activation Failed. 20076: Inactive, obsolete or expired add-on " XXXX-XXXX-XXXX" cannot be added or have copies increased.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Pitagoras - 10 Feb 03:50PM (edited 10 Feb 07:46PM)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Thomas Kaessens - 11 Feb 04:31PM
Hi
Cannot work since yesterday.
newest version of everything
Says Error 400

--
Thomas Kaessens
Sib 2018 Windows 10 64 bit 2x3GHz 8 GB
Attachment Error 400.PNG.png (4K)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 11 Feb 05:17PM
Thomas, have you checked that you are using the correct "System ID" and "Activation ID"? Which application is producing this error message? It does not look like Sibelius.

Other things to try are:
1. Shut down the operating system and restart, then try Sibelius again;
2. Make sure that your PC has unobstructed access to the internet, and that there are no firewalls or VPNs that are limiting access.

--
Sibelius 2018.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 12 Feb 07:02PM
Hi @Pitagoras,

We've created a case for you and also sent out a reply. Case number 03401652


Best,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by aaron@lucymusic.com - 17 Feb 09:13PM (edited 17 Feb 10:00PM)
Hi, I'm getting an "activation failed" message. 101 activation failed 20076. I've also gotten a couple of the "future date" error messages too. They've each popped up as I've continued to try different things to activate the software today.

Using Sibelius & Application Manager.

Like others here, I've had to reactivate it from time to time, but today the activation has been a failure no matter what I do.

From my angle, it simply looks like my recurring payment isn't crediting right away, so the system thinks payment is still due, when in fact it's an automatic payment that's already posted.

I've tried restarting, I've updated the app, I've cleared the library files and restarted, I've filled out a support ticket.

I've been messing with this for hours now. I have work to do, and I depend on Sibelius.

I love you all for what you do, but this is really frustrating.

Thank you in advance for any help.

Aaron

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by bensib - 23 Feb 02:42PM
Hello,

I just renewed my subscription, but the application manager is still showing "your plan is expiring soon", even after deactivation and reactivation. I got an order confirmation mail from avid which shows the correct price and a "SKU" Number. But doesn’t show "Renewal System ID". Its just empty. Also empty fields are Payment Method, Credit Card Type and Card Number. What can I do?

--
Sibelius 2018.1,
Mac OS X 10.10.5

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 23 Feb 07:54PM
> Hello,
>
> I just renewed my subscription, but the application manager is still showing "your plan is expiring soon", even after deactivation and reactivation. I got an order confirmation mail from avid which shows the correct price and a "SKU" Number. But doesn’t show "Renewal System ID". Its just empty. Also empty fields are Payment Method, Credit Card Type and Card Number. What can I do?
>
> --
> Sibelius 2018.1,
> Mac OS X 10.10.5

Hi!
Can you please e-mail me the the e-mail address you used for your My Avid Account registration (by clicking on my name)? We can check your account and create a case for you.

Best regards,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Rene Reiter - 15 Mar 08:22AM
I want to use Sibelius on my new iMac. So far I use Sibelius on my MacBook Pro. As far as I know I can use Sibelius on 2 computers. But when I start Sibelius on my iMac I get the error message to renew the licence but I don't want to loose Sibelius on my MacBook Pro. What exactly do I have to do?

I could not create a case because I could not find Sibelius there.

And the Avid application manager didn't let me sign in this time but it didn't help yesterday either.

I beg your help.

Kind regards

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 15 Mar 08:28AM
> But when I start Sibelius on my iMac I get the error message to renew the licence but I don't want to loose Sibelius on my MacBook Pro.

Please give the precise wording of the message, or a screen-shot of it.

Meanwhile, you definitely need to be able to log in to Avid Application Manager using your Avid credentials.

--
Sibelius 2018.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Rene Reiter - 15 Mar 09:02AM
I get the attached error message.

I can log in on my browser but the application manager gives me the error message that the service to log in is at the moment not possible.
Attachment renewal.png (92K)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 15 Mar 11:33AM
> I get the attached error message.

And what was the result of following the instructions at the URL given in the message? What procedures did you follow, with what results?

> the application manager gives me the error message that the service to log in is at the moment not possible.

Is the computer fully online to the internet? For instance, a connection via certain VPNs is not good enough, and being behind certain commercial firewalls is not good enough.

Please carry out the "ping" tests given in:
http://avid.force.com/pkb/articles/troubleshooting/en436075
to check that your computer has proper access to the internet.

--
Sibelius 2018.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Rene Reiter - 15 Mar 11:57AM
> > I get the attached error message.
>
> And what was the result of following the instructions at the URL given in the message? What procedures did you follow, with what results?
I should deactivate Sibelius and then activate it.
But I fear that I will loose the registration for my MacBook Pro when I try this.

>
> > the application manager gives me the error message that the service to log in is at the moment not possible.
>
> Is the computer fully online to the internet? For instance, a connection via certain VPNs is not good enough, and being behind certain commercial firewalls is not good enough.
The internet connection is Ok. I have no special firewall. Maybe the one of apple itself. No VPN installed as far as I know.
>
> Please carry out the "ping" tests given in:
> http://avid.force.com/pkb/articles/troubleshooting/en436075
> to check that your computer has proper access to the internet.
Sorry don't know what you mean here.

Thanks for your trial to help. I hope someone from Sibelius will join in. I really need help here.

Kind regards

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 15 Mar 01:06PM
> I should deactivate Sibelius and then activate it.
> But I fear that I will loose the registration for my MacBook Pro when I try this.

Of course not: that is on a different computer, with its own activation.

> > Please carry out the "ping" tests given in:
> > http://avid.force.com/pkb/articles/troubleshooting/en436075
> > to check that your computer has proper access to the internet.
> Sorry don't know what you mean here.

Just follow the instructions in the article referenced, to execute the three "ping" tests in your web browser.

--
Sibelius 2018.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Rene Reiter - 15 Mar 09:49PM
Hey you guys at Avid. Don't you care for your customer?

I can't get Sibelius to run. The application manager doesn't let me log in (error service not available) and deactivating in order to activate under licence tab doesn't work either.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by music_girl_7 - 20 Mar 12:52AM
I recently updated my credit card information and now I get the notification "Currently unable to reach Avid license server" numerous times a day. In my application manager it says "License renewal Not Successful: 101 Subscription Renewal. Error: Expiration should be a future date" I tried to view my billing information in case it means that I entered my credit card expiration incorrectly, but when I click on "update" under Billing Info, I get a blank window. I can still access my Sibelius program but the notifications are driving me nuts.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 20 Mar 08:45AM
> I get the notification "Currently unable to reach Avid license server" numerous times a day.

1. Check that your computer has unrestricted access to the internet, and is not connected via a VPN, or behind a firewall.

2. Check that your computer's clock is set to the correct date and time, in the correct time-zone.

--
Sibelius 2018.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 20 Mar 04:15PM
> I recently updated my credit card information and now I get the notification "Currently unable to reach Avid license server" numerous times a day. In my application manager it says "License renewal Not Successful: 101 Subscription Renewal. Error: Expiration should be a future date" I tried to view my billing information in case it means that I entered my credit card expiration incorrectly, but when I click on "update" under Billing Info, I get a blank window. I can still access my Sibelius program but the notifications are driving me nuts.


Hi!

Created a case for you (case:03431156) Also sent out a reply.

Best,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Flare - 31 Mar 12:23PM (edited 31 Mar 12:50PM)
I cannot activate a Sibelius 2018.1 upgrade ("101 Activation Failed, Seat count failed"), though I have two current perpetual licenses and only one copy of Sib 2018.1 activated (on another machine).

--
Sib 6.2.0, Sib 2018.1, Windows 7 Ultimate, Windows 10 Pro, Intel Core i7 6700 CPU @3.40 GHz, 18GB RAM; M.2 SSD, Kontakt 5, GPO 5, EW orchestral and vocal samples, VSL libraries, several vintage sound sources.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Laurence Payne - 31 Mar 12:45PM
You realise you've just shared your registration details with the world? Suggest you delete the attachment pronto.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Flare - 31 Mar 12:51PM
Right...thank you Laurence!

--
Sib 6.2.0, Sib 2018.1, Windows 7 Ultimate, Windows 10 Pro, Intel Core i7 6700 CPU @3.40 GHz, 18GB RAM; M.2 SSD, Kontakt 5, GPO 5, EW orchestral and vocal samples, VSL libraries, several vintage sound sources.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Anastasio Rossi - 01 Apr 04:25PM (edited 01 Apr 11:37PM)
AvidAppMgr says my Sibelius 8.6 is activated. When I try to open it, only the first splash screen comes up, and nothing else happens.

I spent an hour with a tech agent with no luck. He concluded Sib8 could not find a file, and/or the computer needs reformatting.

Funny, Sib8.6 on my other computer also stopped working at about the same time (likely between December 2017 and March 1)

Does anyone have a clue as to the cause of this problem, and a possible solution?



--
Win7 64-Bit, 2GHz, 12G RAM, Sibelius 8.6, AAR@prodigy.net
Attachment Sib8_6 Splash.jpg (44K)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 02 Apr 02:06PM
Hey @Snaps!

Kindly e-mail me your System ID and e-mail address you used to register for your My Avid Account.
And yes, please do not post any of your license codes on here. :)

Best,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Milseug - 03 Apr 10:31PM
Hi there,
I have been unable to activate Sibelius First.
It wont allow online activation so I went through the steps for manual activation. But when I opened the .bin file in Sibelius it says the device code I entered does not match. I suspect that when I pasted it into the textbox it may have clipped off the last 4 digits as the text box was too short for the Device ID.
I cannot see where to deactivate and try again. Any help would be appreciated.

many thanks

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Johan Roeraade - 04 Apr 03:05PM
I am unable to activate a copy of my Sib.7.5 (which is an upgrade from Sib.6) on a second computer. I only get a message that no contact can be established with the Avid server, and that I should check my internet connection.
My internet connection is perfect!! (I use it every day).

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 04 Apr 06:39PM
> Hi there,
> I have been unable to activate Sibelius First.
> It wont allow online activation so I went through the steps for manual activation. But when I opened the .bin file in Sibelius it says the device code I entered does not match. I suspect that when I pasted it into the textbox it may have clipped off the last 4 digits as the text box was too short for the Device ID.
> I cannot see where to deactivate and try again. Any help would be appreciated.
>
> many thanks

Hi @Milseug!

Created a case for you (03442567). Also sent out a reply.


Best,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Laurence Payne - 04 Apr 09:04PM
> > I suspect that when I pasted it into the textbox it may have clipped off the last 4 digits as the text box was too short for the Device ID.


Which may have been a clue that the spaces should be omitted when entering a Device ID. :-)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Mike Lyons - 06 Apr 07:48AM (edited 06 Apr 08:58AM)
Hi guys. Recently had a snafu with a catastrophic system crash. I would like to still keep Sib 7.5, so I have installed it, but the registration thing is being a pain. Can you please do whatever is necessary to sort it out? The attached is an image of the dialog I get

--
Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.7.0 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC,
Si me castigare vis, necesse est me intellexisse.
Attachment ScreenHunter 01.png (63K)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Milseug - 29 May 11:57PM
Hi there,
I am moving a Sibelius user from a windows laptop to a Macbook Air.
I have downloaded and installed the Mac version of Sibelius 7 First.
I have deactivated the software on the old laptop.

When I open Sibelius 7 on the macbook and click Activate I get an error saying "Sibelius 7 First cannot be activated now. Please try again…"

But if I open Sibelius 7 on the OLD laptop and click Activate I get the correct Activation screen. The old laptop says "your trial has ended" so from this I assume that it has successfully deactivated?

Can you please help?

many thanks
Sue

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 30 May 07:05AM
> When I open Sibelius 7 on the macbook and click Activate I get an error saying "Sibelius 7 First cannot be activated now. Please try again…"

Try the procedure for activating via a web browser.

--
Sibelius 2018.4.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Philip Woodroffe - 31 May 01:48AM
im probably extremely mad but ive just poured £200 down the drain for 3 years subscription, heres hoping its worth it, I shall be documenting what my money has bought, or not as the case may be.

--
macbook pro i7 non retina 2.9ghz 16gb ram 10.12.5 Sierra and windows 10. 1TB SSD boot drive, 2tb storage drive. noteperformer

sib 6.2.0 and sib 7.1.3 and 7.5.1 and 8.6

old macbook thingy! el capitan test computer with sibelius 6 7.1 7,5 (8 demo) and note performer.


sibelius choral and garitan personal orchestra.
(aria 4). east west symphonic east west symphonic orchestra with johnathan loving sound sets photoscore 7.2. note performer

musescore noteworthy melody assistant and virtual singer.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by David Shenton - 09 Jun 04:09PM
Is anybody having the problem that after upgrading to Sibelius Ultimate it says you need to renew your subscription, you do that, deactivate, reactivate, restart, - nothing works!!!! I think I'm going mad. I'm even writing horrible run-on sentences with bad grammar... Can anybody help?

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by jordantullis - 16 Jun 06:57PM (edited 16 Jun 08:14PM)
My copy of Sibelius is listed as activated in Avid Application Manager, but when I try to save my score I get the message "This feature is disabled because Sibelius isn't activated. To activate, choose File > Help and click the Activate Sibelius button."

When I follow those instructions, I get: "Unable to start AvidApplicationManager (/Applications/Avid/Application Manager/AvidApplicationManager.app). Please verify that AvidApplicationManager is installed correctly."

I've uninstalled and reinstalled the application manager but still get the same message. I can't restart Sibelius without losing all the changes to my score. How do I fix this?

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 18 Jun 07:10PM
Hi @jordantullis,

Created a case for you: 03495215
Please standby for an e-mail regarding your issue.


Best regards,
Ingrid | Sibelius Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Aberdeen.Helpdesk - 25 Jun 08:02PM
I am attempting to re-image a machine for one of my staff members and I'm following the FAQ for moving from device to device, but I am unable to deactivate my Sibelius 7.1 product so I can re-install after I re-image. Thoughts? I always seem to have issue with licensing and moving them around, even when I have the ativation ID and system ID. Any assistance would be greatly appreciated.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by David Hitchin - 30 Jun 12:26PM
I have Sib 7.5 on Windows 10 and today it replied that there was a problem with the licence - delete the licence folder and start again. That brought me the message that it could not find the licence server. Help suggested offline activation, but that asked for a "device id" (which I did not know) and given the System and Activation Id there should be a pop-up window telling me how to get the device id - but the window did not pop up. I tried downloading the latest activation manager, but that didn't help.
I am completely discombobulated !

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by David Hitchin - 30 Jun 12:33PM
-- and to add to that, it claims now that it is registered on too many seats and I can't find how to deactivate when I don't seem to have an activation now.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 30 Jun 02:13PM
> it claims now that it is registered on too many seats

Did Windows 10 just perform a big upgrade to version 1803? That will have changed the Device ID and therefore invalidated your previous licence seat. To avoid this happening in future, always de-activate Sibelius before a Windows feature upgrade, and re-activate afterwards.

You will need to get Avid Registration Support to sort you out:
http://avid.force.com/Support/RegistrationCaseCreation

--
Sibelius 2018.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Laurence Payne - 30 Jun 02:33PM
>Did Windows 10 just perform a big upgrade to version 1803? That will have changed the Device ID and therefore invalidated your previous licence seat. To avoid this happening in future, always de-activate Sibelius before a Windows feature upgrade, and re-activate afterwards.

Maybe a little alarmist! My two Sibelius registrations have survived several Windows upgrades, both major and minor. And, we must presume, so have everyone's, else we'd be flooded with complaints!

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by David Hitchin - 30 Jun 02:43PM
> >Did Windows 10 just perform a big upgrade to version 1803? That will have changed the Device ID and therefore invalidated your previous licence seat. To avoid this happening in future, always de-activate Sibelius before a Windows feature upgrade, and re-activate afterwards.
>
Yes, so that may be the problem. It will be interesting to see what happens when my laptop is hit by the same upgrade.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Mike Lyons - 01 Jul 08:20AM
I'm with Laurence. My sib has survived several major and minor upgrades without harm. Even after my recent reinstall I soon had it back to normal.

--
Win 10 Pro x64, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.7.0 NotePerformer, GPO4 & 5, COMB2, EWQLSO Plat, EWQLSC,
Si me castigare vis, necesse est me intellexisse.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Piotr Kolodziej - 29 Jul 04:31PM
After updating to 2018.7 I am getting license error...

Piotr

--
Piotr Kołodziej

PC Win 10 Pro (i7 6700K, 32GB RAM, 2 4k displays)
Macbook Pro 0S X 10.11
Surface 4 Pro (i7, 8GB)

Finale 2005-25 | Sibelius (4)-7.5, 8.7.2 | Dorico 1.2
Adobe Creative Suite/CC, FontCreator Pro

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by berrypolly - 03 Oct 11:28PM
I have Sibelius 7 and I cannot reactivate it after it stopped working and your site told me to delete my Licenses file. Not only is the reactivation server not working but the workaround is also now not working and I'm being told that my System ID is not valid.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Robin Walker - 04 Oct 07:48AM
berrypolly, see my reply to your post on the same topic at:
http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=729540&groupid=3

--
Sibelius 2018.7/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2018.7, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 04 Oct 09:52PM
> I have Sibelius 7 and I cannot reactivate it after it stopped working and your site told me to delete my Licenses file. Not only is the reactivation server not working but the workaround is also now not working and I'm being told that my System ID is not valid.


Hi @beerpolly,

Sorry I just saw this now. Could you please e-mail me your e-mail address and system id at ingrid.guce@avid.com so that we can create case for you? Thanks.


Best,
Ingrid
Avid Customer Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by rufus - 12 Oct 01:05AM
My main computer allows Sibelius to save but my mac laptop no longer allows Sibelius to save.

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by rufus - 12 Oct 09:18AM
Ingrid
can you issue me with a new code to enable sibelius to save on laptop?

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 12 Oct 04:14PM
> Ingrid
> can you issue me with a new code to enable sibelius to save on laptop?

Hey Rufus,

Could you please send me the following so that we can check:

- My Avid account e-mail address
- system ID

Please send it at ingrid.guce@avid.com so that we can create a case for you. Thanks!


Best,
Ingrid
Avid Customer Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Richard Vitale - 28 Oct 04:48PM
I'm getting the message from Avid that "License Renewal not Successful" with no following solution. I just did a clean install.

How can I remedy this?

--
Richie Vitale-Sib Sib 18.1 User
iMac 2.8 Ghz Intel Core i5 / 8 GB RAM
richievitale@gmail.com
http://www.youtube.com/user/richievitale
Attachment Screen Shot 2018-10-28 at 1.58.18 AM.png (48K)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Richard Vitale - 28 Oct 08:59PM (edited 28 Oct 09:00PM)
Or at least tell me how to turn of the notification that comes on every 30 minutes!

Geeez!!!

--
Richie Vitale-Sib Sib 18.1 User
iMac 2.8 Ghz Intel Core i5 / 8 GB RAM
richievitale@gmail.com
http://www.youtube.com/user/richievitale
Attachment 30.png (95K)

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 30 Oct 02:51PM
> Or at least tell me how to turn of the notification that comes on every 30 minutes!
>
> Geeez!!!
>
> --
Hi!

Sorry for the late response!

You can turn off notifications by clicking Sign in > Preferences on AppMan then uncheck "Show Application notifications".


Ingrid
Avid Customer Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Hudmaster911 - 31 Oct 02:47AM
I just updated to the ultimate version and it says in my manager that the license is good and it is activated. When I start Sibilius it says it needs to be activated and then I follow that and it says I need to restart Sibelius. I'm caught in an endless loop. I have restarted my computer and the problem still persists.

Help Please

Martin Ketteringham

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Ingrid - 31 Oct 07:00PM
Hi Martin,

Sent you an email regarding your issue. Thanks.


Best,
Ingrid
Avid Customer Support

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Re: License Renewal Help (Please post here if you need help. Thanks!)
Posted by Philippe Mius d'Entremont - 13 Nov 12:08AM
I have the same problem as Martin. I had a perpetual license for Sibelius First 7 but i am now on Ultimate with a subscription and it keeps sending me back to activation, Also stop in a loop. Note that my Avid account is under philmius@gmail.com

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License Renewal Help (Please post here if you n... - Sam at Sibelius, 11 Jul 10:29PM
     Re: License Renewal Help (Please post here if y... - Professor Steve, 15 Jul 04:16PM
         Re: License Renewal Help (Please post here if y... - Weltenbummler, 25 Jul 03:11PM
             Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 25 Jul 03:28PM
                 Re: License Renewal Help (Please post here if y... - Ingrid, 25 Jul 03:43PM
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                         Re: License Renewal Help (Please post here if y... - Michael Kent-Davies, 10 Aug 06:22PM
                             Re: License Renewal Help (Please post here if y... - Oskar, 31 Aug 03:45PM
                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 31 Aug 04:30PM
                                     Re: License Renewal Help (Please post here if y... - fiddlebanshee, 19 Sep 04:31PM
                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 19 Sep 04:45PM
                                             Re: License Renewal Help (Please post here if y... - fiddlebanshee, 19 Sep 04:48PM
                                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 19 Sep 05:08PM
                                                     Re: License Renewal Help (Please post here if y... - fiddlebanshee, 20 Sep 02:43AM
                                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 20 Sep 08:37AM
                                                         Re: License Renewal Help (Please post here if y... - fiddlebanshee, 05 Oct 02:45PM
                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 05 Oct 02:47PM
     Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 11:43AM
         Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 02:25PM
             Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 02:31PM
                 Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 02:39PM
                     Re: License Renewal Help (Please post here if y... - tom_shepherd, 14 Oct 02:48PM
                         Re: License Renewal Help (Please post here if y... - jdepalo, 14 Oct 06:00PM
                             Re: License Renewal Help (Please post here if y... - Robin Walker, 14 Oct 07:31PM
                                 Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 14 Oct 09:20PM
                                     Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 10:49AM
                                         Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 11:13AM
                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 12:01PM
                                                 Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:44PM
                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 12:02PM
                                             Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:48PM
                                                 Re: License Renewal Help (Please post here if y... - IanR, 02 Dec 02:52PM
                                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 02 Dec 10:10PM
                                                         Re: License Renewal Help (Please post here if y... - Sam at Sibelius, 04 Dec 09:24AM
                                                     Re: License Renewal Help (Please post here if y... - Ingrid, 04 Dec 02:01PM
                                                         Re: License Renewal Help (Please post here if y... - Simon Walter, 06 Dec 10:50PM
                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 06 Dec 10:52PM
                                                                 Re: License Renewal Help (Please post here if y... - Simon Walter, 06 Dec 11:49PM
                                                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 07 Dec 08:18AM
                                                             Re: License Renewal Help (Please post here if y... - Ingrid, 07 Dec 01:58PM
                                                                 Re: License Renewal Help (Please post here if y... - Simon Walter, 10 Dec 08:58PM
                                                                     Re: License Renewal Help (Please post here if y... - jduesenb, 28 Dec 11:01PM
                                                                         Re: License Renewal Help (Please post here if y... - jduesenb, 28 Dec 11:12PM
                                                                             Re: License Renewal Help (Please post here if y... - Antony Beaumont, 29 Dec 07:02PM
                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 29 Dec 09:05PM
                                                                         Re: License Renewal Help (Please post here if y... - Ingrid, 29 Dec 09:06PM
                                                                             Re: License Renewal Help (Please post here if y... - Joseph Taylor, 05 Feb 04:24PM
                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 05 Feb 10:02PM
                                                                                     Re: License Renewal Help (Please post here if y... - Andy, 06 Feb 04:01AM
                                                                                         Re: License Renewal Help (Please post here if y... - Ingrid, 06 Feb 12:06PM
                                                                                             Re: License Renewal Help (Please post here if y... - Pitagoras, 10 Feb 05:25AM
                                                                                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 10 Feb 09:55AM
                                                                                                     Re: License Renewal Help (Please post here if y... - Pitagoras, 10 Feb 03:49PM
                                                                                                     Re: License Renewal Help (Please post here if y... - Pitagoras, 10 Feb 03:50PM
                                                                                                         Re: License Renewal Help (Please post here if y... - Thomas Kaessens, 11 Feb 04:31PM
                                                                                                             Re: License Renewal Help (Please post here if y... - Robin Walker, 11 Feb 05:17PM
                                                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 12 Feb 07:02PM
     Re: License Renewal Help (Please post here if y... - aaron@lucymusic.com, 17 Feb 09:13PM
         Re: License Renewal Help (Please post here if y... - bensib, 23 Feb 02:42PM
             Re: License Renewal Help (Please post here if y... - Ingrid, 23 Feb 07:54PM
     Re: License Renewal Help (Please post here if y... - Rene Reiter, 15 Mar 08:22AM
         Re: License Renewal Help (Please post here if y... - Robin Walker, 15 Mar 08:28AM
             Re: License Renewal Help (Please post here if y... - Rene Reiter, 15 Mar 09:02AM
                 Re: License Renewal Help (Please post here if y... - Robin Walker, 15 Mar 11:33AM
                     Re: License Renewal Help (Please post here if y... - Rene Reiter, 15 Mar 11:57AM
                         Re: License Renewal Help (Please post here if y... - Robin Walker, 15 Mar 01:06PM
                             Re: License Renewal Help (Please post here if y... - Rene Reiter, 15 Mar 09:49PM
                                 Re: License Renewal Help (Please post here if y... - music_girl_7, 20 Mar 12:52AM
                                     Re: License Renewal Help (Please post here if y... - Robin Walker, 20 Mar 08:45AM
                                     Re: License Renewal Help (Please post here if y... - Ingrid, 20 Mar 04:15PM
                                         Re: License Renewal Help (Please post here if y... - Flare, 31 Mar 12:23PM
                                             Re: License Renewal Help (Please post here if y... - Laurence Payne, 31 Mar 12:45PM
                                                 Re: License Renewal Help (Please post here if y... - Flare, 31 Mar 12:51PM
                                                     Re: License Renewal Help (Please post here if y... - Anastasio Rossi, 01 Apr 04:25PM
                                                     Re: License Renewal Help (Please post here if y... - Ingrid, 02 Apr 02:06PM
     Re: License Renewal Help (Please post here if y... - Milseug, 03 Apr 10:31PM
         Re: License Renewal Help (Please post here if y... - Johan Roeraade, 04 Apr 03:05PM
         Re: License Renewal Help (Please post here if y... - Ingrid, 04 Apr 06:39PM
             Re: License Renewal Help (Please post here if y... - Laurence Payne, 04 Apr 09:04PM
                 Re: License Renewal Help (Please post here if y... - Mike Lyons, 06 Apr 07:48AM
                     Re: License Renewal Help (Please post here if y... - Milseug, 29 May 11:57PM
                         Re: License Renewal Help (Please post here if y... - Robin Walker, 30 May 07:05AM
                             Re: License Renewal Help (Please post here if y... - Philip Woodroffe, 31 May 01:48AM
                                 Re: License Renewal Help (Please post here if y... - David Shenton, 09 Jun 04:09PM
                                     Re: License Renewal Help (Please post here if y... - jordantullis, 16 Jun 06:57PM
                                         Re: License Renewal Help (Please post here if y... - Ingrid, 18 Jun 07:10PM
                                             Re: License Renewal Help (Please post here if y... - Aberdeen.Helpdesk, 25 Jun 08:02PM
                                                 Re: License Renewal Help (Please post here if y... - David Hitchin, 30 Jun 12:26PM
                                                     Re: License Renewal Help (Please post here if y... - David Hitchin, 30 Jun 12:33PM
                                                         Re: License Renewal Help (Please post here if y... - Robin Walker, 30 Jun 02:13PM
                                                             Re: License Renewal Help (Please post here if y... - Laurence Payne, 30 Jun 02:33PM
                                                                 Re: License Renewal Help (Please post here if y... - David Hitchin, 30 Jun 02:43PM
                                                                     Re: License Renewal Help (Please post here if y... - Mike Lyons, 01 Jul 08:20AM
                                                                         Re: License Renewal Help (Please post here if y... - Piotr Kolodziej, 29 Jul 04:31PM
                                                                             Re: License Renewal Help (Please post here if y... - berrypolly, 03 Oct 11:28PM
                                                                                 Re: License Renewal Help (Please post here if y... - Robin Walker, 04 Oct 07:48AM
                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 04 Oct 09:52PM
                                                                                     Re: License Renewal Help (Please post here if y... - rufus, 12 Oct 01:05AM
                                                                                         Re: License Renewal Help (Please post here if y... - rufus, 12 Oct 09:18AM
                                                                                             Re: License Renewal Help (Please post here if y... - Ingrid, 12 Oct 04:14PM
                                                                                                 Re: License Renewal Help (Please post here if y... - Richard Vitale, 28 Oct 04:48PM
                                                                                                     Re: License Renewal Help (Please post here if y... - Richard Vitale, 28 Oct 08:59PM
                                                                                                         Re: License Renewal Help (Please post here if y... - Ingrid, 30 Oct 02:51PM
                                                                                                             Re: License Renewal Help (Please post here if y... - Hudmaster911, 31 Oct 02:47AM
                                                                                                                 Re: License Renewal Help (Please post here if y... - Ingrid, 31 Oct 07:00PM
                                                                                                                     Re: License Renewal Help (Please post here if y... - Philippe Mius d'Entremont, 13 Nov 12:08AM