. I understand the frustration with Avid and the update frequency/content and mentioned it in the post.
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Philip, it's not frustration, it's fraud. Avid committed fraud. They lied, in writing, over and over, and it's been brought to their attention many times. They have never addressed it, certainly never fixed it or done anything close to the right thing. They have had many chances, they have a chance right now. Sam, are you willing to address the situation, here and now? You owe it to your longtime customers, you owe us an explanation. It's so far beyond "frustration" that it's silly.
And now, Avid wants me to pay $300 bucks for magnetic glissandi? I'm not making that up! That's how they treat longtime customers! Again, that's not "frustration", it's incredulous. It's $300 for magnetic gliss and bug fixes that should be free to every single customer. That's what Avid thinks of their customers. And if somehow I've got that wrong, Sam or anyone from Sibelius can answer me in this thread. But I don't have it wrong. There's no way to describe any of that as "frustration", it just doesn't fit.
I wrote the CEO of Avid. He didn't have the decency to respond. Once again, that can't be described as "frustration", the guy couldn't give a rat's ass about the customer. And again... If I'm wrong, he can respond to this thread. And of course we know that nobody will.
Philip, I appreciate that you at least tried to address it to an extent in your excellent review. Avid has an opportunity here: they can have some guts and ethics and address the situation, now, and at least salvage what little reputation they have left. Or, they can continue to be bashed in other media and rightfully so, they've earned it like no other software company. As we'll see, they will do nothing, won't have the guts to address their lies, and then we can hopefully all agree that "frustration" is not what Avid dishes out. It's far worse.
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8.5, Windows 10
Avid treats its customers poorly, it's a terrible company. |