'support renewal'

Messages in this thread

support renewal - Danielvs, 23 May 09:22AM
     Re: support renewal - Robin Walker, 23 May 10:20AM
         Re: support renewal - Danielvs, 23 May 10:56AM
             Re: support renewal - Robin Walker, 23 May 01:01PM
         Re: support renewal - Cosmin, 23 May 10:58AM
             Re: support renewal - Cosmin, 23 May 10:59AM
                 Re: support renewal - Cosmin, 23 May 11:01AM
                     Re: support renewal - Laurence Payne, 23 May 11:50AM
                         Re: support renewal - Steve, 24 May 04:38AM
                             Re: support renewal - Laurence Payne, 24 May 11:23AM

support renewal
Posted by Danielvs - 23 May 09:22AM
This is it.
After one year of support I will not renew. Avid is confusing and expensive. Not much for the buck even though I am happy with the software as such.
But others seem to be out there who will do the same but less cumbersome and complicated. E.g. My system is listed as 7.5 even though I upgraded to 8.5. Cumbersome = After 5 Minutes I am not able to make sense of the upgrade. The upgrade notification shows up on my laptop that I hardly ever use but not on my PC. If Avid wants to sell software then they need to customer friendly to people like me who are not IT geeks or have time to figure out things for hours.
95 Euro for a year with no guaranties of actual improvements.
I'll stick with the software as long as it lasts... and wait for the special offer that also Avid will have to do down the road or switch. After that I will be able to actually decide if the improvements or a new software justify the expence.
Daniel
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Re: support renewal
Posted by Robin Walker - 23 May 10:20AM
> My system is listed as 7.5 even though I upgraded to 8.5.

What do you mean by this? Where exactly are you looking to see it "listed as 7.5"?

--
Sibelius 8.5.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: support renewal
Posted by Danielvs - 23 May 10:56AM
See screenshot
Attachment 2017-05-23.png (120K)
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Re: support renewal
Posted by Robin Walker - 23 May 01:01PM
> See screenshot

The screen-shot shows that you have Sibelius 8.x (the first item listed), having previously used Sibelius 7.5.x and Sibelius 7.x.

--
Sibelius 8.5.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: support renewal
Posted by Cosmin - 23 May 10:58AM
Hi Daniel,

Can we please have your system ID?

Best Regards,
Cosmin
Avid Support

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support
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Re: support renewal
Posted by Cosmin - 23 May 10:59AM
Hi Daniel,

Received.
Checking...

Best Regards,
Cosmin
Avid Support

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support
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Re: support renewal
Posted by Cosmin - 23 May 11:01AM
Hi Daniel,

Sibelius 8.5.1
Activation ID: xxxx-xxxx-xxxx-W3RF
And you have the option to renew...

Best Regards,
Cosmin
Avid Support

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support
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Re: support renewal
Posted by Laurence Payne - 23 May 11:50AM
The last numbered version you see is indeed 7.5. Although everyone (including Avid staff, see above :-) refer to the current version as Sibelius 8.5.1, the Avid Account page insite on just calling it 'Sibelius'.

You may have good reasons for not paying the support/update subscription. But mere frustration at the payment process can be overcome.
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Re: support renewal
Posted by Steve - 24 May 04:38AM
> You may have good reasons for not paying the support/update subscription. But mere frustration at the payment process can be overcome.

Nah. Money, like all systems, naturally follows the path of least resistance. A company that screws up or overly complicates the *taking your money* part of the operation is universally one that cannot be counted on to deliver in any other department either.

I've never had a good experience from a company that screwed up the payment process and I doubt anyone can honestly say they have.


--
Sibelius 7.1.3, iMac - Snow Leopard 2016.
http://ComposersofSibelius.com
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Re: support renewal
Posted by Laurence Payne - 24 May 11:23AM
I'm not sure that confusion over naming versions quite counts as 'screwing up the payment process'. Save your ammunition for the activation system, which is certainly screwed up!
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Messages in this thread

support renewal - Danielvs, 23 May 09:22AM
     Re: support renewal - Robin Walker, 23 May 10:20AM
         Re: support renewal - Danielvs, 23 May 10:56AM
             Re: support renewal - Robin Walker, 23 May 01:01PM
         Re: support renewal - Cosmin, 23 May 10:58AM
             Re: support renewal - Cosmin, 23 May 10:59AM
                 Re: support renewal - Cosmin, 23 May 11:01AM
                     Re: support renewal - Laurence Payne, 23 May 11:50AM
                         Re: support renewal - Steve, 24 May 04:38AM
                             Re: support renewal - Laurence Payne, 24 May 11:23AM