'Sibelius 8.5.1 failure to launch'

Messages in this thread

Sibelius 8.5.1 failure to launch - Hugh Cain, 22 Mar 01:31PM
     Re: Sibelius 8.5.1 failure to launch - Robin Walker, 22 Mar 05:50PM
         Re: Sibelius 8.5.1 failure to launch - Hugh Cain, 22 Mar 06:24PM
             Re: Sibelius 8.5.1 failure to launch - Robin Walker, 22 Mar 06:54PM
                 Re: Sibelius 8.5.1 failure to launch - Venancio @ Avid, 27 Mar 04:13PM

Sibelius 8.5.1 failure to launch
Posted by Hugh Cain - 22 Mar 01:31PM

Yesterday I attempted to launch my Sib 8.5.1 app and received a series of error/problem messages ... see attached
in addition the Avid Application Manager kept popping up with a login request ... which then took over my computer ... and actually would not allow me to enter the login info being requested.
I spent the morning with apple support trouble shooting the problem and the conclusion was that the problem was in the Sibelius app.
I have reinstalled Sibelius with no improvement
attempted to remove the Avid app manager with no improvement
and have filed a request with Avid customer support for help ... this happened before and they temporarily solved the problem
So ...
Help?
--
Hugh Cain
Attachment Screen Shot 2017-03-21 at 11.19.15 AM.png (227K)
Back to top | All threads
 
Re: Sibelius 8.5.1 failure to launch
Posted by Robin Walker - 22 Mar 05:50PM (edited 22 Mar 06:15PM)
> received a series of error/problem messages ... see attached

There were no "error/problem messages" attached: just a login dialogue.

What were the messages?

What happens if you DO NOT try to launch Sibelius, but instead launch Avid Application Manager, and re-license Sibelius there?

--
Sibelius 8.5.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
Back to top | All threads
 
Re: Sibelius 8.5.1 failure to launch
Posted by Hugh Cain - 22 Mar 06:24PM
Thanks for the help
after reading:
Avid Knowledge Base
"Sibelius does not launch because of an error initializing the licensing system
When launching Sibelius, an error initializing the licensing system appears" article and doing what it said the problem is at least temporarily solved ...
until the next application manager update that is :-)

Last Updated : July 29, 2016
Products Affected : Sibelius

Sibelius does not launch because of an error initializing the licensing system

--
Hugh Cain
Spencerport, NY 14559
iMac using OS 10.12.3
Sibelius 8.5.1
Back to top | All threads
 
Re: Sibelius 8.5.1 failure to launch
Posted by Robin Walker - 22 Mar 06:54PM
The instructions you quote have since been superseded by more extensive instructions as given in the first post of this thread:
http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=711073&groupid=3

You should be using the latest version of Avid Application Manager (version 17.2 at the time of writing).

--
Sibelius 8.5.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
Back to top | All threads
 
Re: Sibelius 8.5.1 failure to launch
Posted by Venancio @ Avid - 27 Mar 04:13PM
Hi Hugh,

I saw your existing case. If you experience the same issue again, please reply to the previous email so that the tech can assist you further. An update is going to be released soon.

--
Venancio Jimenez III
Sibelius Support | Sibelius Community
Who Can We Help Today?
vee.jimenez@avid.com

A. Contact Support

by email: http://avid.force.com/Support/RegistrationCaseCreation
by phone: http://www.avid.com/US/Support/Contact/audio-support

B. Other Resources

Get Started Fast with Sibelius: http://www.avidblogs.com/get-started-fast-with-sibelius/
Get Started Fast with Sibelius for Educators: https://youtu.be/-ZY7oC0O7eE
How To Video Series: http://avid.force.com/pkb/articles/en_US/how_to/Avid-Customer-Care-How-To-Video-Series
Documentation: http://www.sibelius.com/download/documentation/index.html
Talk to us on Twitter: @AvidSibelius @AvidSupport
Find us on Facebook: https://www.facebook.com/AvidSibelius
Back to top | All threads
 

Quick reply

To add a reply to the end of this thread, type it below, then click Reply.

(.sib, .png and .jpg only)

Messages in this thread

Sibelius 8.5.1 failure to launch - Hugh Cain, 22 Mar 01:31PM
     Re: Sibelius 8.5.1 failure to launch - Robin Walker, 22 Mar 05:50PM
         Re: Sibelius 8.5.1 failure to launch - Hugh Cain, 22 Mar 06:24PM
             Re: Sibelius 8.5.1 failure to launch - Robin Walker, 22 Mar 06:54PM
                 Re: Sibelius 8.5.1 failure to launch - Venancio @ Avid, 27 Mar 04:13PM