'Right-click not working'

Messages in this thread

Right-click not working - david ludwig, 13 Mar 02:06AM
     Re: Right-click not working - Peter Roos, 13 Mar 02:35AM
         Re: Right-click not working - Robin Walker, 13 Mar 07:44AM
             Re: Right-click not working - david ludwig, 14 Mar 11:26PM
                 Re: Right-click not working - david ludwig, 15 Mar 09:45PM
                     Re: Right-click not working - Robin Walker, 15 Mar 10:02PM
                         Re: Right-click not working - david ludwig, 20 Mar 03:28PM
                             Re: Right-click not working - Robin Walker, 20 Mar 08:58PM
                                 Re: Right-click not working - david ludwig, 22 Mar 12:45PM
                                     Re: Right-click not working - Hannu Ala, 13 Apr 09:58PM
                                         Re: Right-click not working - Hannu Ala, 24 Apr 07:27PM
                                             Re: Right-click not working - Reszound, 20 Jul 03:56AM
                                                 Re: Right-click not working - Adrian Drover, 20 Jul 05:53AM
                                                 Re: Right-click not working - Reszound, 21 Jul 02:08AM
                                                     Re: Right-click not working - Robin Walker, 21 Jul 08:07AM
                                                         Re: Right-click not working - pianoleo, 21 Jul 04:40PM
                                                             Re: Right-click not working - Robin Walker, 21 Jul 06:44PM
                                                                 Re: Right-click not working - pianoleo, 21 Jul 09:19PM
                                                                     Re: Right-click not working - Reszound, 22 Jul 01:50AM
                                                                         Re: Right-click not working - Robin Walker, 22 Jul 08:30AM
                                                                             Re: Right-click not working - David Hage, 27 Jul 01:36PM
                                                                                 Re: Right-click not working - Robin Walker, 27 Jul 01:59PM
                                                                                     Re: Right-click not working - Joe Eglash, 13 Sep 01:08PM
                                                                                         Re: Right-click not working - Robin Walker, 13 Sep 05:00PM
                                                                                             Re: Right-click not working - Joe Eglash, 15 Sep 01:31PM
                                                                                                 Re: Right-click not working - david ludwig, 15 Sep 01:35PM
                                                                                                     Re: Right-click not working - TulaneMusic, 19 Dec 06:36PM
                                                                                                         Re: Right-click not working - david ludwig, 23 Dec 02:19AM
                                                                                                             Re: Right-click not working - Joe Eglash, 23 Dec 01:46PM
                                                                                                                 Re: Right-click not working - TulaneMusic, 27 Dec 05:20PM
                                                                                                                     Re: Right-click not working - Robin Walker, 27 Dec 06:05PM
                                                                                                                         Re: Right-click not working - TulaneMusic, 27 Dec 09:25PM
                                                                                                                         Re: Right-click not working - TulaneMusic, 27 Dec 09:33PM
                                                                                                                     Re: Right-click not working - TulaneMusic, 27 Dec 06:17PM
                                                                                                                         Re: Right-click not working - david ludwig, 27 Dec 07:07PM
                                                                                                                             Re: Right-click not working - Joe Eglash, 02 Jan 05:22PM

Right-click not working
Posted by david ludwig - 13 Mar 02:06AM
Hi everyone,

The strangest thing: the right click on my mouse is no longer opening the Pop-up menu in Sib. I just noticed this today but as I use the program intermittently, I imagine it could be since the update.

The right click works in all other apps, including the finder. I've restarted the computer, to no avail.

(Have tried a work around by making a keyboard shortcut, but I can't get it to accept the right-click as the trigger.)

Anyone experience this? Any tips or ideas?

Thanks,

-David

OS10.12 Sierra
Sib 8.51 build 659
MacPro (late 2013)
Apple Wireless Mouse

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Re: Right-click not working
Posted by Peter Roos - 13 Mar 02:35AM
I'm a PC guy, but did you perhaps change the preferences for your mouse? I know you can able / disable your mouse settings on a PC.

--
Peter Roos
www.summeroflovemusic.com
IMDb: www.imdb.com/name/nm2039241

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Re: Right-click not working
Posted by Robin Walker - 13 Mar 07:44AM
Try using a different physical mouse. If that fixes it, then it is the current mouse that is at fault.

--
Sibelius 8.5.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Right-click not working
Posted by david ludwig - 14 Mar 11:26PM (edited 15 Mar 03:09AM)
Good advice--I'll do that first (though the fact that it does work in all other apps is not making me hopeful!)

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Re: Right-click not working
Posted by david ludwig - 15 Mar 09:45PM
Nope, unfortunately it's not the mouse. Suddenly it just stopped working in Sibelius 8.5.1

Also, the right click does work in my old copy of Sibelius 7.5. Am I missing a setting in the program?

Thanks,

-David

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Re: Right-click not working
Posted by Robin Walker - 15 Mar 10:02PM
When you are in the context where you expect a right-click to do something, what happens if you hold down the Ctrl key and perform a left-click?

--
Sibelius 8.5.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Right-click not working
Posted by david ludwig - 20 Mar 03:28PM
Nothing at all--it's like the right click/control button have been disabled within the program (as both work in all other contexts in all other apps--including an older Sib version!)

The one thing that works is to make a keyboard shortcut, but as that won't accept control or the right click as an input key, it's not practical.

Any other ideas?

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Re: Right-click not working
Posted by Robin Walker - 20 Mar 08:58PM
In Sibelius Preferences -> Keyboard Shortcuts, try resetting the Feature Set to one of the standard Sibelius configurations (such as "Standard menus and shortcuts".

Does right-click work after that?

--
Sibelius 8.5.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Right-click not working
Posted by david ludwig - 22 Mar 12:45PM
Unfortunately that didn't fix it (I tried all possible settings...) It's really the strangest thing--in part because I don't believe I changed anything in the program (other than upgrading to the latest version).

Even when I start a brand new score, no right-click function.

Could it be something in the upgrade? If it is, I'm surprised no one else is reporting it.

Thanks for any and all help.

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Re: Right-click not working
Posted by Hannu Ala - 13 Apr 09:58PM (edited 13 Apr 10:01PM)
I have the same problem with my Apple Magic Mouse 2 and Sibelius 8.5.1. The right-click works maybe 1 time out of 20. Worked like a charm with 8.5.0 before the update. I thought I am going crazy here... Works just wonderfully with ALL other applications.

Hannu Ala
Finland
Sibelius 8.5.1 build 659, macOS 10.12.4 Sierra, MacBook Pro 15" Retina, 2.3 GHz (Late 2013), 16 GB RAM

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Re: Right-click not working
Posted by Hannu Ala - 24 Apr 07:27PM
Hi everyone,

just got this reply from Avid:

I just checked with my colleagues and apparently this issue is actually known. The current patch of Sibelius is having some compatibility issues with the latest version of Sierra. There's a patch coming soon, hopefully this fixes this issue.

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Re: Right-click not working
Posted by Reszound - 20 Jul 03:56AM
Bump +1 on this - very annoying as it started doing this as soon as I started using Sibelius 8.6 and the behaviour has carried over to and corrupted my 7.5, which I rolled back to as it seems to be more stable than 8.6 on Mavericks I'm afraid to say

V8.6 crashed within 30 seconds of first firing it up when I popped out the new massively oversized info window and moved it to a 2nd monitor, then it corrupted the bass clarinet audio sample and wouldn't playback sibelius sounds 7 at all, then it randomly crashed 3 or 4 times out of the blue throughout the rest of the day, and then I rolled back to V7.5 and wondered why I bothered paying for an upgrade! I will only use it to open V8 files from here I think :(

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Re: Right-click not working
Posted by Adrian Drover - 20 Jul 05:53AM
Same here. The only use I have for 8.6 is for opening 8.6 files. All my work still has to be done on my trustworthy 7.1.3.

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Re: Right-click not working
Posted by Reszound - 21 Jul 02:08AM
Ok just installed 8.6.1 and this is still broken (anyone out there sibelius?) click on metronome marking, right click to access note values, no right click menu, then can't select anything in the score and have to quit :(

Same behaviour has carried over into V7.5 too and is brand new to that program so it must have been contaminated by 8.6

Any ideas anybody?

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Re: Right-click not working
Posted by Robin Walker - 21 Jul 08:07AM (edited 21 Jul 08:30AM)
Can you explain the problem more clearly, please? Please give precise reproduction instruction: every mouse click, every keypress.

What model of mouse are you using? Is it an Apple Magic Mouse?

Please attach a Sibelius .sib score file which demonstrates this issue.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Right-click not working
Posted by pianoleo - 21 Jul 04:40PM
Robin, see Hannu Ala's post (about five up from here). It's a known compatibility issue with Sib 8.6 and OSX Sierra.

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Re: Right-click not working
Posted by Robin Walker - 21 Jul 06:44PM (edited 21 Jul 08:16PM)
> see Hannu Ala's post. It's a known compatibility issue with Sib 8.6 and OSX Sierra.

I doubt that: if true in general, we would have heard much more about this. Hannu mentions an Apple Magic Mouse, and that is much more likely to be the culprit.

I have Sibelius 8.6 on Sierra, and right-click works fine. If there is an issue that some users are having with right-click, we need to understand exactly what their setup is, and what hardware component or software setting is causing the issue.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Right-click not working
Posted by pianoleo - 21 Jul 09:19PM
Hmm. I'm on a Macbook Pro running Sierra, and given my free upgrades have run out (I bought perpetual for a year back in January 2016) I'm not prepared to upgrade until there's a definitive answer.

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Re: Right-click not working
Posted by Reszound - 22 Jul 01:50AM
Solved! (for me at least)

Thanks all for the responses, the problem has been solved with a simple disk permissions repair courtesy of fantastic support from Sibelius, thank you!!!

It was a weird one, and only occurred when trying to right click on the metronome marking to access the note values, partially locking up the program and forcing a quit,but it was happening in V7.5.1 and V8.6.1 (on Mavericks 10.9.5, with a magic mouse that has been flawlessly trouble free its entire life) nice to get an win with such a simple fix

All good now, good luck to all I hope this helps if you are having the same issue, and big thanks to Sibelius support, very happy!

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Re: Right-click not working
Posted by Robin Walker - 22 Jul 08:30AM
> the problem has been solved with a simple disk permissions repair

Could you describe exactly what was done to perform this repair, so that future readers of this thread can discover what to do?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Right-click not working
Posted by David Hage - 27 Jul 01:36PM
So disk repair has not fixed this, does anyone at Avid have any better ideas ?

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Re: Right-click not working
Posted by Robin Walker - 27 Jul 01:59PM
David, you are not talking to Avid here: this is a peer-to-peer forum of Sibelius users.

Please give more details of your precise issue, including answering these questions:

- what version of operating system?
- what model of hardware mouse?
- in exactly what Sibelius context are you trying to use a right-click?
- what were the immediately previous operations (keyboard or mouse) before the failed right-click?
- if you were trying to use right-click to access the Word Menus of a Text Object, was the flashing cursor of the Text Object already visible?

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Right-click not working
Posted by Joe Eglash - 13 Sep 01:08PM
Hi all - I have suffered the same infuriating behavior now for too long, and am a heavy Sib user. In fact, I finally purchased a Magic Mouse 2 to see if it would help and if anything, it's worse. It take 20-30 right-clicks to produce a dropdown menu.

I have the latest OS and Sib. Robin et al, any advice or help greatly appreciated.

In addition, I also have the paper dragging issue described here (it's annoying but less than the above issue): http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=491853&groupid=3&&guest=1

--
Joe Eglash

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Re: Right-click not working
Posted by Robin Walker - 13 Sep 05:00PM
Both the right-click and the dragging issues are related to the use of a Magic Mouse.

In Sibelius, left-click-and-drag performs a drag in the score. What is happening is that, while you are moving the mouse around, the sensor is registering the presence of your finger near the left-click area of the Magic Mouse, and thus detecting left-click-and-drag. There are two ways of mitigating this problem:

1. In Sibelius Preferences -> Mouse -> Dragging the paper, you can swap the sense of the SHIFT key, so that a left-click-and-drag only draws a selection box, rather than moving the paper;

2. Install "Magic Prefs" from http://magicprefs.com/ and experiment with the sensitivity settings there.

You might be able to solve the right-click issue in Magic Prefs as well.

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Right-click not working
Posted by Joe Eglash - 15 Sep 01:31PM
Thanks, Robin.

I already have Magic Prefs installed and use it, but one thing I did discover is to set a three-finger touch as a right-click. This seems to help, at least a little.

I also changed the drag settings. This also helps a little, but does not solve the paper drift issue.

I have no problem on any other software - only Sib. I do hope some sort of fix is released at some point. The right-click issue is major. Thanks again.

--
Joe Eglash

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Re: Right-click not working
Posted by david ludwig - 15 Sep 01:35PM
This was my issue from the beginning. Sibelius and *only* Sibelius has this problem with the right click on the mouse.

Since I first wrote about it sixth months ago it seems like many others have the same situation. A fix would be great!

Thanks

DL

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Re: Right-click not working
Posted by TulaneMusic - 19 Dec 06:36PM
I'm having the same trouble with my trackpad.I feel like it was working ok in an earlier version of Sib 8, but now with 8.7.2, I can't even get a regular mouse to right click and have the popup menu stay open. This is really frustrating. Has anyone come up with any real solutions? Is Avid just not dealing with this issue?

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Re: Right-click not working
Posted by david ludwig - 23 Dec 02:19AM
I think it's safe to say that Avid is just not dealing with this issue. I first wrote about it last March and a few updates have popped up since...makes me wonder: is this what our subscription fees get us?

What I've done is assigned the F13 key to be the right click. Not ideal but it works, at least.

The more noise we can make the better on this one!

-DL

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Re: Right-click not working
Posted by Joe Eglash - 23 Dec 01:46PM
Agreed - I am still having the exact same aforementioned issues. They are just as infuriating and disruptive as ever. The three-finger-touch Magic Prefs helps (similar to your F13, David), but is only a band-aid. I even purchased a new Magic Mouse 2, but it didn't help in the least.

--
Joe Eglash

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Re: Right-click not working
Posted by TulaneMusic - 27 Dec 05:20PM
OK, I am not having this problem on my late-2013 model MacBook Pro, which I have set up at home. I use an older trackpad with it, and the dropdown menu stays open and is functional. However, I am having this problem with my late-2017 MacBook Pro. I have tried the computer's trackpad, my new Magic Trackpad, my old trackpad (which I use with my older computer at home), a Magic Mouse, and a cheap old Dell mouse. All with the same problem. The only difference was when I tried Dell mouse. It actually opened the dropdown menu correctly a couple of times and then reverted back to not keeping it open.

Could this be an issue with the Force Touch aspect of the computer? I'm not sure what set up everyone else who is having this problem is using.

I will try the F13 fix for now. However, we shouldn't have to come up with fixes for a functionality that is so ever present in the workflow.

This may be my last year of projects in Sibelius. I was using Sibelius 7 until this fall. I was very hopeful that the improvements in 8 would solve some of the major issues I have with the program, such as not being able to transpose parts inside the file without it changing the score. I'm hesitant to move back to Finale, but may have to. Something tells me Avid is becoming more and more disinterested in customer satisfaction. First of all, why should anyone have to pay $40 for a one-time tech support call. How is that competitive when you can call and email Finale for free? Sorry for the mild rant that is only tangentially connected. I'd really just like to be able to access the dropdown menu :)

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Re: Right-click not working
Posted by Robin Walker - 27 Dec 06:05PM
> then reverted back to not keeping it open.

Are you saying that the right-click context menu does in fact open, but then closes again? [That's different from the title of this thread, which just suggests that it doesn't work]. What operation causes the menu to close again? Is it releasing the mouse button? Or is it just closing again in its own time, apparently untriggered by anything the user did?

> issues I have with the program, such as not being able to transpose parts inside the file without it changing the score.

You can edit the Instrument Definition for any instrument to change the transposition of that instrument in a Dynamic Part Score, independently of how it transposes in the Full Score. Does that do what you want?

> First of all, why should anyone have to pay $40 for a one-time tech support call.
> How is that competitive when you can call and email Finale for free?

Any user with a Sibelius subscription has free-of-charge support available as follows:
"Unlimited web support (24 to 48-hour response), one standard phone support incident per month, forums."

In what circumstances did you have to pay?

--
Sibelius 8.7.2/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.8.2, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

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Re: Right-click not working
Posted by TulaneMusic - 27 Dec 09:25PM

> > First of all, why should anyone have to pay $40 for a one-time tech support call.
> > How is that competitive when you can call and email Finale for free?
>
> Any user with a Sibelius subscription has free-of-charge support available as follows:
> "Unlimited web support (24 to 48-hour response), one standard phone support incident per month, forums."
>
> In what circumstances did you have to pay?
Robin,
Thanks for the clarification about tech support. I haven't paid for any tech support yet; I only found that mentioned when I did a search on the Avid site and thought that applied to my account. Until recently my problem had been that I did not have the ability to log in because my license was administered by the university. I was just under the impression that we did not have access to tech support. Furthermore, they were not updating annually, so that may be why I did not have tech support when I first arrived here. Now that they have updated to 8, I am working with the administrator to get access through this account for tech support issues etc. This will likely solve the problem.

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Re: Right-click not working
Posted by TulaneMusic - 27 Dec 09:33PM
> > then reverted back to not keeping it open.
>
> Are you saying that the right-click context menu does in fact open, but then closes again? [That's different from the title of this thread, which just suggests that it doesn't work]. What operation causes the menu to close again? Is it releasing the mouse button? Or is it just closing again in its own time, apparently untriggered by anything the user did?

When I said it didn't work, I meant it wasn't working as it should. It would open and then immediately close on it's own. I had no control over it closing, so the last of your questions.
It is functioning correctly now. And the solution was simply unplugging my monitor and plugging it back in. I thought I had tried everything that might affect Sibelius until I started playing with my monitor configuration and noted that adjusting the resolution actually changed the way the drop down menu was behaving. Hope that makes sense. I'm not sure if this is helpful for the other people with similar problems.

>
> > issues I have with the program, such as not being able to transpose parts inside the file without it changing the score.
>
> You can edit the Instrument Definition for any instrument to change the transposition of that instrument in a Dynamic Part Score, independently of how it transposes in the Full Score. Does that do what you want?

Yes, this solves the problem I was having with 7.

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Re: Right-click not working
Posted by TulaneMusic - 27 Dec 06:17PM
Interesting Update
So I finally tried adjusting the resolution of my monitor because I was still having some glitchy problems with the F13 key. Then, I unplugged my monitor and tried it. The F13 key worked, as did control click with my Trackpad. When I plugged the monitor back in it started working again on the monitor as well. I'm not sure if anyone else is using an external monitor, but this might explain why some people aren't having this problem on iMacs—I found a similar thread in which people mentioned not having the problem. Anyway...

So, Avid, if you are reading this, maybe there is something weird going on in the code in relation to resolution, monitor size, external monitors in general?

I'll post again if the problem recurs and if unplugging/plugging back in monitor solves problem...or not.
Best and Happy New Year!

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Re: Right-click not working
Posted by david ludwig - 27 Dec 07:07PM
Thanks for these responses. I think the issue is with the magic mouse. The contextual menu works just fine using my laptop keyboard.

The F13 is my own workaround to be able to quickly pull up the menu, but as Avid has not yet addressed the original issue (and I imagine there are a few of us out there with this setup) I'll continue to follow this thread I started and offer my continual disappointment until it is fixed.

DL

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Re: Right-click not working
Posted by Joe Eglash - 02 Jan 05:22PM
Yes, it appears to be a Magic Mouse issue. I run an iMac with two external monitors (three screens in total) and a brand-new MacBook Pro, and the issue occurs in every setting.

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Messages in this thread

Right-click not working - david ludwig, 13 Mar 02:06AM
     Re: Right-click not working - Peter Roos, 13 Mar 02:35AM
         Re: Right-click not working - Robin Walker, 13 Mar 07:44AM
             Re: Right-click not working - david ludwig, 14 Mar 11:26PM
                 Re: Right-click not working - david ludwig, 15 Mar 09:45PM
                     Re: Right-click not working - Robin Walker, 15 Mar 10:02PM
                         Re: Right-click not working - david ludwig, 20 Mar 03:28PM
                             Re: Right-click not working - Robin Walker, 20 Mar 08:58PM
                                 Re: Right-click not working - david ludwig, 22 Mar 12:45PM
                                     Re: Right-click not working - Hannu Ala, 13 Apr 09:58PM
                                         Re: Right-click not working - Hannu Ala, 24 Apr 07:27PM
                                             Re: Right-click not working - Reszound, 20 Jul 03:56AM
                                                 Re: Right-click not working - Adrian Drover, 20 Jul 05:53AM
                                                 Re: Right-click not working - Reszound, 21 Jul 02:08AM
                                                     Re: Right-click not working - Robin Walker, 21 Jul 08:07AM
                                                         Re: Right-click not working - pianoleo, 21 Jul 04:40PM
                                                             Re: Right-click not working - Robin Walker, 21 Jul 06:44PM
                                                                 Re: Right-click not working - pianoleo, 21 Jul 09:19PM
                                                                     Re: Right-click not working - Reszound, 22 Jul 01:50AM
                                                                         Re: Right-click not working - Robin Walker, 22 Jul 08:30AM
                                                                             Re: Right-click not working - David Hage, 27 Jul 01:36PM
                                                                                 Re: Right-click not working - Robin Walker, 27 Jul 01:59PM
                                                                                     Re: Right-click not working - Joe Eglash, 13 Sep 01:08PM
                                                                                         Re: Right-click not working - Robin Walker, 13 Sep 05:00PM
                                                                                             Re: Right-click not working - Joe Eglash, 15 Sep 01:31PM
                                                                                                 Re: Right-click not working - david ludwig, 15 Sep 01:35PM
                                                                                                     Re: Right-click not working - TulaneMusic, 19 Dec 06:36PM
                                                                                                         Re: Right-click not working - david ludwig, 23 Dec 02:19AM
                                                                                                             Re: Right-click not working - Joe Eglash, 23 Dec 01:46PM
                                                                                                                 Re: Right-click not working - TulaneMusic, 27 Dec 05:20PM
                                                                                                                     Re: Right-click not working - Robin Walker, 27 Dec 06:05PM
                                                                                                                         Re: Right-click not working - TulaneMusic, 27 Dec 09:25PM
                                                                                                                         Re: Right-click not working - TulaneMusic, 27 Dec 09:33PM
                                                                                                                     Re: Right-click not working - TulaneMusic, 27 Dec 06:17PM
                                                                                                                         Re: Right-click not working - david ludwig, 27 Dec 07:07PM
                                                                                                                             Re: Right-click not working - Joe Eglash, 02 Jan 05:22PM