'8.5 crashes on print'

Messages in this thread

8.5 crashes on print - Michael Kent-Davies, 12 Jan 11:34AM
     Re: 8.5 crashes on print - Robin Walker, 12 Jan 12:34PM
         Re: 8.5 crashes on print - Michael Kent-Davies, 12 Jan 10:24PM
             Re: 8.5 crashes on print - Robin Walker, 12 Jan 11:20PM
                 Re: 8.5 crashes on print - Michael Kent-Davies, 13 Jan 11:15AM

8.5 crashes on print
Posted by Michael Kent-Davies - 12 Jan 11:34AM
Hi Folks,
I'm having another problem working with a file created in an older version of Sibelius.
It opened fine (though at the moment I can't get Sibelius to load..) but every time I clicked on the print tab in File I got the beach ball of death & Sibelius froze.

After re-starting the computer, Sibelius won't open at all.

So I've spent an hour trying to print 4 pages of A4 that were ready to go.

Ah - finally. I saved it as a new version and that printed out OK?

No idea what's going on, but the common thread of most of my problems is opening older files.

I don't know if it helps, but my system info is at the bottom.

Cheers,
Mike

Model Name : MacBook Pro
Model Identifier : MacBookPro9,1
Processor Name : Intel Core i7
Processor Speed : 2.3 GHz
Number of Processors : 1
Total Number of Cores : 4
Memory : 16 GB
Boot ROM Version : MBP91.00D3.B0E
SMC Version (system) : 2.1f175
Chipset Model : Intel HD Graphics 4000
VRAM (Dynamic, Max) : 1536 MB
gMux Version : 1.9.23
Chipset Model : NVIDIA GeForce GT 650M
VRAM (Total) : 512 MB
gMux Version : 1.9.23
System Version : macOS 10.12.2 (16C67)
Kernel Version : Darwin 16.3.0
System Integrity Protection : Enabled
Time since boot : 12 minutes
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Re: 8.5 crashes on print
Posted by Robin Walker - 12 Jan 12:34PM
What version (exactly) of Sibelius is in use?

> After re-starting the computer, Sibelius won't open at all.

What exactly happens, then? Text of any messages?

Have any third-party utilities been installed into the Mac OS?
For instance, anything like Audio Hijack Pro?

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: 8.5 crashes on print
Posted by Michael Kent-Davies - 12 Jan 10:24PM
It's version 8.5.0

I've got Audio Hijack, Logic & Garageband installed. I try not to have them running at the same time though. I do use NotePerformer

Cheers!
Mike
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Re: 8.5 crashes on print
Posted by Robin Walker - 12 Jan 11:20PM
Old versions of Audio Hijack will crash Sibelius. Please update to the latest version.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: 8.5 crashes on print
Posted by Michael Kent-Davies - 13 Jan 11:15AM
I've deleted the old AudioHijackPro and installed a trial of the new AudioHijack3.
Fingers crossed!

Thanks! :-)
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Messages in this thread

8.5 crashes on print - Michael Kent-Davies, 12 Jan 11:34AM
     Re: 8.5 crashes on print - Robin Walker, 12 Jan 12:34PM
         Re: 8.5 crashes on print - Michael Kent-Davies, 12 Jan 10:24PM
             Re: 8.5 crashes on print - Robin Walker, 12 Jan 11:20PM
                 Re: 8.5 crashes on print - Michael Kent-Davies, 13 Jan 11:15AM