'Have I lost one activation'

Messages in this thread

Have I lost one activation - Arild Mjaaland, 13 Oct 03:37PM
     Re: Have I lost one activation - Robin Walker, 13 Oct 03:39PM
         Re: Have I lost one activation - Arild Mjaaland, 13 Oct 03:41PM
             Re: Have I lost one activation - Robin Walker, 13 Oct 03:45PM
                 Re: Have I lost one activation - Laurence Payne, 13 Oct 04:42PM
                     Re: Have I lost one activation - Arild Mjaaland, 13 Oct 09:04PM
                         Re: Have I lost one activation - Venancio @ Avid, 17 Oct 12:14PM
                             Re: Have I lost one activation - Arild Mjaaland, 17 Oct 06:38PM

Have I lost one activation
Posted by Arild Mjaaland - 13 Oct 03:37PM (edited 13 Oct 03:39PM)
My laptop says that it has to be reset to "day one" - it won't start, and it can't self-repair. Is there a way to free the Sibelius activation from another computer - remotely?

Arild Mjaaland
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Re: Have I lost one activation
Posted by Robin Walker - 13 Oct 03:39PM
Only Avid support staff can do that.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Have I lost one activation
Posted by Arild Mjaaland - 13 Oct 03:41PM
Do you know how I do to contact them?
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Re: Have I lost one activation
Posted by Robin Walker - 13 Oct 03:45PM
At the left-hand side of the web page that you are reading now, there is a link "LEARN & SUPPORT". Go there, and then follow "Help" -> "Contact Support" -> "CONTACT US" -> "CREATE A CASE".

Make sure that you have your Sibelius System ID to hand.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Have I lost one activation
Posted by Laurence Payne - 13 Oct 04:42PM
It's quite likely that when you come to re-install Sibelius on the computer it will be recognized as already registered. But, if, not, follow Robin's instructions. This sort of incident is not uncommon.
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Re: Have I lost one activation
Posted by Arild Mjaaland - 13 Oct 09:04PM
Thanks - I'll try that.

Arild Mjaaland
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Re: Have I lost one activation
Posted by Venancio @ Avid - 17 Oct 12:14PM
Hi Arild,

We email you as soon as we saw this.

Looking forward to resolving your issue!

--
Venancio Jimenez III
Sibelius Support | Sibelius Community
Who Can We Help Today?
vee.jimenez@avid.com
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Re: Have I lost one activation
Posted by Arild Mjaaland - 17 Oct 06:38PM
Yes it was fantastic - really impressive!. I was about to contact you directly when you contacted me first - just from what I wrote at the forum. That is what I call good customer care! And now it has been solved.

Thank you so much!

Arild
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Messages in this thread

Have I lost one activation - Arild Mjaaland, 13 Oct 03:37PM
     Re: Have I lost one activation - Robin Walker, 13 Oct 03:39PM
         Re: Have I lost one activation - Arild Mjaaland, 13 Oct 03:41PM
             Re: Have I lost one activation - Robin Walker, 13 Oct 03:45PM
                 Re: Have I lost one activation - Laurence Payne, 13 Oct 04:42PM
                     Re: Have I lost one activation - Arild Mjaaland, 13 Oct 09:04PM
                         Re: Have I lost one activation - Venancio @ Avid, 17 Oct 12:14PM
                             Re: Have I lost one activation - Arild Mjaaland, 17 Oct 06:38PM