Sibelius - the leading music composition and notation software

Uninstallation and re-installation, as a general rule, never fixes anything.

If you want to do it, just uninstall Sibelius from the Windows control panel "Programs and Features", then re-install using the latest Sibelius installer. But the chances are that nothing will change: anything that was previously going wrong will continue to go wrong. This is because re-installation only re-installs read-only files, that were in their original state to begin with.

Problems tend to be based in areas where files can be written (scores, preferences, settings), and such files are not changed by a re-installation.

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Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

Re: Multiple problems
Posted by Laurence Payne - 13 Oct 04:44PM (edited 13 Oct 04:44PM)

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So maybe follow the advice Robin has previously supplied on how to completely clean out Sibelius:

http://www.laurencepayne.co.uk/sibelius.html#l

Re: Multiple problems
Posted by Robin Walker - 13 Oct 05:06PM

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Just a word of caution on those old threads: they were written for a specific version of Sibelius. Anyone following them for a different version (Sibelius 8, say) would need to make appropriate adjustments to account for the version change.

And as to the original post: we have no idea whether the "multiple problems" are ones that could be ameliorated by resetting Sibelius preferences and settings. There is a lack of information.

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Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

Re: Multiple problems
Posted by Mike Lyons - 13 Oct 09:44PM

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I would suspect out of date sound card drivers for a start!

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Win 10 Pro, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.3 NotePerformer, Miroslav Phil, Harmony Asst, GPO, COMB2, EWQLSO Plat, EWQLSC,
Si me castigare vis, necesse est me intellexisse.

Re: Multiple problems
Posted by Peter Belben - 14 Oct 03:36PM

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Thank you for your replies.
I am 78 years old and was a musician for many years - I have very little computer knowledge so would appreciate reply(ies) in very simple terms.
Using Sibelius 8 with Windows 8 and GPO JABB 3 is showing many problems.
1.Music is deleted from scores.
2. Loading stops on 'initializing playback system' for up to several minutes before continuing.
3. Scores are deleted into recycle bin.
4. When playing back it sometimes jumps forward to random bars e.g. bar 1 to bar 103.
There are other problems such as notes changing colour etc.

Re: Multiple problems
Posted by Peter Roos - 14 Oct 04:03PM

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Hmm ... that is pretty bizarre.

When you say "music is deleted from scores", do you mean that notes / bars are being spontaneously deleted from scores?

When you say "scores are deleted into recycle bin", does that happen spontaneously as well (without you doing anything)?

The playback might be related to a particular repeat sign, it would be helpful if you attach the score that is giving you problems.

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Peter Roos
www.summeroflovemusic.com
IMDb: www.imdb.com/name/nm2039241

Re: Multiple problems
Posted by Peter Belben - 14 Oct 04:17PM

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Thank you for your reply. Yes, notes/bars are spontaneously removed and yes, scores are deleted without me doing anything. Will double check on the playback leap forward.

Re: Multiple problems
Posted by Robin Walker - 14 Oct 04:33PM

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The problems on this machine are, I suspect, nothing to do with Sibelius. I suggest that you take the PC to an expert on Windows and/or hardware, to investigate what is going wrong.

At least one item on your list "Scores are deleted into recycle bin" cannot be performed by Sibelius: the only way for files to be put into the recycle bin is for a keyboard or mouse command to instruct Windows Explorer to do that.

Maybe the keyboard and/or mouse is producing false inputs. Maybe the processor is overheating. Maybe there is malware in the PC. Only a hands-on expert will be able to diagnose the situation.

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Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

Re: Multiple problems
Posted by Peter Belben - 14 Oct 04:39PM

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Thank you for that reply. I will do as you suggest.

Re: Multiple problems
Posted by Mark K Sealey - 14 Oct 04:42PM

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Have you considered doing a thorough anti-virus scan, Peter?

Good luck!

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Mark Sealey
iMac (Retina 5K, 27-inch, Late 2014); 4 GHz Intel Core i7; 32 GB Ram; 10.12.1; 8.4.2

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Messages in this thread

Multiple problems - Peter Belben, 13 Oct 03:29PM

Re: Multiple problems - Robin Walker, 13 Oct 03:37PM

Re: Multiple problems - Laurence Payne, 13 Oct 04:44PM

Re: Multiple problems - Robin Walker, 13 Oct 05:06PM

Re: Multiple problems - Mike Lyons, 13 Oct 09:44PM

Re: Multiple problems - Peter Belben, 14 Oct 03:36PM

Re: Multiple problems - Peter Roos, 14 Oct 04:03PM

Re: Multiple problems - Peter Belben, 14 Oct 04:17PM

Re: Multiple problems - Robin Walker, 14 Oct 04:33PM

Re: Multiple problems - Peter Belben, 14 Oct 04:39PM

Re: Multiple problems - Mark K Sealey, 14 Oct 04:42PM