'Contact Sibelius Support'

Messages in this thread

Contact Sibelius Support - Venancio @ Avid, 31 Aug 03:17PM
     Re: CONTACT SIBELIUS SUPPORT - Laurence Payne, 31 Aug 04:22PM
         Re: CONTACT SIBELIUS SUPPORT - Bob Zawalich, 31 Aug 04:38PM
             Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 31 Aug 05:05PM
                 Re: CONTACT SIBELIUS SUPPORT - Tony Wakefield, 29 Sep 10:44AM
                     Re: CONTACT SIBELIUS SUPPORT - Arnold Marinus Veeman, 03 Oct 02:39PM
                         Re: CONTACT SIBELIUS SUPPORT - Joe @ Sibelius, 03 Oct 02:49PM
                             Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 03 Oct 06:26PM
                                 Re: CONTACT SIBELIUS SUPPORT - Theorydoc, 06 Oct 06:53PM
                                     Re: CONTACT SIBELIUS SUPPORT - jonseagroatt, 22 Oct 11:53AM
                                         Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 23 Oct 12:34PM
                                             Re: CONTACT SIBELIUS SUPPORT - roberto, 24 Oct 09:40PM
                                                 Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 25 Oct 12:36PM
                                                     Re: CONTACT SIBELIUS SUPPORT - Jostein, 09 Feb 07:04PM
                                                         Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 13 Feb 04:16PM
                                                             Re: CONTACT SIBELIUS SUPPORT - Philip Woodroffe, 11 Apr 09:27PM
                                                                 Re: CONTACT SIBELIUS SUPPORT - philj, 18 May 04:41PM
                                                                     Re: CONTACT SIBELIUS SUPPORT - Laurence Payne, 18 May 04:51PM
                                                                         Re: Contact Sibelius Support - philj, 20 May 03:16PM
                                                                             Re: Contact Sibelius Support - jngirwin, 10 Jul 07:03PM
                 Re: CONTACT SIBELIUS SUPPORT - frankdk, 01 Nov 12:17AM
                     Re: CONTACT SIBELIUS SUPPORT - Laurence Payne, 01 Nov 11:19AM
         Re: CONTACT SIBELIUS SUPPORT - Richard L. Coble, 17 Jun 03:02PM
             Re: CONTACT SIBELIUS SUPPORT - Robin Walker, 18 Jun 02:06PM
                 Re: CONTACT SIBELIUS SUPPORT - jngirwin, 11 Jul 11:50AM
                     Re: CONTACT SIBELIUS SUPPORT - jngirwin, 11 Jul 11:59AM
                         Re: CONTACT SIBELIUS SUPPORT - jngirwin, 11 Jul 12:57PM
                             Re: CONTACT SIBELIUS SUPPORT - Sam at Sibelius, 11 Jul 10:36PM
                                 Re: CONTACT SIBELIUS SUPPORT - alfiosca, 16 Sep 09:33PM
                                     Re: CONTACT SIBELIUS SUPPORT - Mike Lyons, 25 Sep 08:41AM
                                         Re: CONTACT SIBELIUS SUPPORT - Ingrid, 26 Sep 06:40PM
                                             Re: CONTACT SIBELIUS SUPPORT - brett.r, 11 Oct 11:55PM
                                                 Re: CONTACT SIBELIUS SUPPORT - Sam at Sibelius, 12 Oct 08:41AM
                                                     Re: CONTACT SIBELIUS SUPPORT - brett.r, 13 Oct 02:26AM

Contact Sibelius Support
Posted by Venancio @ Avid - 31 Aug 03:17PM (edited 05 Jun 02:56PM)
Hi everyone,

We're not lacking in experts here within the Sibelius community.

We also have Sam and Joe.

Nonetheless, we’re also just an email or phone call away if you need help from the Sibelius tech support team.

A. Email: http://avid.force.com/Support/RegistrationCaseCreation

B. Phone: http://www.avid.com/US/Support/Contact/audio-support

Americas
Hours of Operation:
Monday-Friday 8am-5pm PST
+1 650-237-1706

Europe
Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST
United Kingdom: +44 1753 658585
If Country is not listed, dial: +44 1753 658585

Asia
Hours of Operation:
Monday-Friday Japan: 10am-6pm JST
Monday-Tuesday, Thursday-Friday Australia: 9:30am-5:30pm AET
Japan: 0120-950-028
Australia: +61 0 2 9420 3066


Try it out, especially those who'd prefer or benefit from a remote session. One can also mention in the email or during the call relevant forum thread links if initial troubleshooting has already been done here.


Best Regards,

Vee
Sibelius Customer Care | Sibelius Community
Who Can We Help Today?
Avid Audio Customer Service Administration

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Re: CONTACT SIBELIUS SUPPORT
Posted by Laurence Payne - 31 Aug 04:22PM
> We're not lacking in experts here within the Sibelius community.
>
> We also have Sam and Joe.


Are you sure that came out quite as intended? :-)

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Re: CONTACT SIBELIUS SUPPORT
Posted by Bob Zawalich - 31 Aug 04:38PM
Am I correct that contacting Avid tech support is free if you are currently enrolled in an Update and Support plan (as you get for a year when upgrading to Sib 8)?

And if you are not enrolled, you will have to pay for non-registration-specific support from Avid, though registration issues are still covered for free?

--
Bob

An experienced user of Sibelius. Sib 1.2 - 8, Windows 10 Pro 64 bit, 32 G RAM. Year 2016.
For plugin categories see http://www.sibeliusblog.com/tips/sibelius-download-page-plug-ins/

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Re: CONTACT SIBELIUS SUPPORT
Posted by Venancio @ Avid - 31 Aug 05:05PM (edited 31 Aug 06:53PM)
Hey, Laurence! :)

That's correct Bob!

And if people have noticed, we've still been creating cases for and helping out as much as we can even users of Sibelius 1-7.5

One won't be able to go through the phone lines without a valid support plan (for non-registration-specific support) but as I've seen, tickets of Sibelius 1-7.5 users are being taken care of by the Sibelius support team, at least via e-mail which in a number of cases, have also led to remote sessions.


--
Venancio Jimenez III
Sibelius Support | Sibelius Community
Who Can We Help Today?
vee.jimenez@avid.com

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Re: CONTACT SIBELIUS SUPPORT
Posted by Tony Wakefield - 29 Sep 10:44AM
Hi Venancio,

Could I please ask for some more remote access help with the following persistant problem, a result of which has been to confuse me (and possibly Sib 7 and 8?) when I try to save a score and parts from 8 back to 7? I tried to make this procedure, was unsuccessful, all due to my unfamiliarity with the newly purchased ver.8.
Thanks for your help and understanding.
Tony Wakefield.
--------------

----Original message----
From : anthony_wakefield@btinternet.com
Date : 22/07/2016 - 5:18 pm (GMTDT)
To : avidcustomercare@avid.com
Subject : Re: Can't find my Sibelius 8 download [Case : 02991798]

Hello Neddy,

Thanks for your follow up mails. I`m monitoring it all at present, but have noticed that Sib 6 and Sib7 sometimes won`t open, and I have to ctl/alt/dlt/restart. Could this be my computer or Avid? They open when I restart.

Thanks and best wishes,

Tony Wakefield

http://www.scoreexchange.com/profiles/tonywakefield
---------------------------------------------------

----Original message----
From : avidcustomercare@avid.com
Date : 22/07/2016 - 4:57 pm (GMTDT)
To : anthony_wakefield@btinternet.com
Subject : Can't find my Sibelius 8 download [Case : 02991798]

Recently you requested assistance from Avid Customer Care.
Below is our response and a summary of your request.

To update this case, reply to this email leaving the subject line as it is and enter your response at the top of the email.

If there is no response, we will check in with you in 5 days.

If you have an Avid support contract you may use the following link to log in and view, create and manage your cases (does not apply to Avid Support Code (ASC) Per Incident cases):
http://csportal.avid.com


Current Response:

Entered on: 7/22/2016 11:57 AM Entered by: NeddyLeeh Molina

Good day!

I just want to follow-up on your Sibelius concern. If you need any help please let me know.

Many Thanks,

Ned
Sibelius Technical Support
Avid Audio Customer Service Administration
------------------------------------------

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Re: CONTACT SIBELIUS SUPPORT
Posted by Arnold Marinus Veeman - 03 Oct 02:39PM
If possible please change the search function for this forum back to the search function and NOT to the OVERALL support page of Avid.

I just want to look things up, preferably before I post a new question.

Thanks in advanced,

Arnold

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Re: CONTACT SIBELIUS SUPPORT
Posted by Joe @ Sibelius - 03 Oct 02:49PM
Hi Arnold,

From the "All threads" view in this forum, click the "Search forum" link on the top left - you can search forum threads that way.

Joe
--
Joe Pearson

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Re: CONTACT SIBELIUS SUPPORT
Posted by Venancio @ Avid - 03 Oct 06:26PM
@Tony

Created that case for you last week and I see you corresponded with one of our techs.

--
Venancio Jimenez III
Sibelius Support | Sibelius Community
Who Can We Help Today?
vee.jimenez@avid.com

A. Contact Support

by email: http://avid.force.com/Support/RegistrationCaseCreation
by phone: http://www.avid.com/US/Support/Contact/audio-support

B. Other Resources

Get Started Fast with Sibelius: http://www.avidblogs.com/get-started-fast-with-sibelius/
Get Started Fast with Sibelius for Educators: https://youtu.be/-ZY7oC0O7eE
How To Video Series: http://avid.force.com/pkb/articles/en_US/how_to/Avid-Customer-Care-How-To-Video-Series
Documentation: http://www.sibelius.com/download/documentation/index.html
Talk to us on Twitter: @AvidSibelius @AvidSupport
Find us on Facebook: https://www.facebook.com/AvidSibelius

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Re: CONTACT SIBELIUS SUPPORT
Posted by Theorydoc - 06 Oct 06:53PM
How do I set the vocal sounds actually to be vocal sounds? All the chorus/choir templates have a cheesy organ sound.

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Re: CONTACT SIBELIUS SUPPORT
Posted by jonseagroatt - 22 Oct 11:53AM
Hi, your online support form seems to have stopped working (for me at least) despite trying re-loads and different browsers etc. several times.....

My Macbook Pro has had a replacement logic board, and I can no longer open Sibelius. Can you help, please...?

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Re: CONTACT SIBELIUS SUPPORT
Posted by Venancio @ Avid - 23 Oct 12:34PM
Sorry for the trouble jonseagroatt.

The phones are down (AT&T fiber cable issue)

I created a case for you and one of our tech specialists will be in touch.


Best regards,

Vee

--
Venancio Jimenez III
Sibelius Support | Sibelius Community
Who Can We Help Today?
vee.jimenez@avid.com

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Re: CONTACT SIBELIUS SUPPORT
Posted by roberto - 24 Oct 09:40PM
Venancio, he tenido que cambiar el hard de mi computadora y no puedo acceder con mi Activación ID, que puedo hacer para instalar el Sibelius 8.3 es que que compre el 7 de junio de 2016.
Alguna ayuda?
Gracias
Roberto

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Re: CONTACT SIBELIUS SUPPORT
Posted by Venancio @ Avid - 25 Oct 12:36PM
Hola Robert,

He creado un caso para usted (# 03067641) y uno de nuestros especialistas de soporte le enviará un correo electrónico a 1Roberto lopez@gmail.com

--
Venancio Jimenez III
Sibelius Support | Sibelius Community
Who Can We Help Today?
vee.jimenez@avid.com

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Re: CONTACT SIBELIUS SUPPORT
Posted by Jostein - 09 Feb 07:04PM
Hi! I need some help with my lisence! I ordered in november, and subscribed for monthly purcashe. My problem is that it now says it has been cancelled. I did not cancel it myself, and the strangest part is that it says it has been cancelled in the year 9999. I don't know what's going on, and would like som help to figure this out!

Sincerly
- Jostein
Attachment Cancelled_2.jpg (143K)

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Re: CONTACT SIBELIUS SUPPORT
Posted by Venancio @ Avid - 13 Feb 04:16PM
Hi Jostein,

Case created for you (03144600). We'll send you an email~

--
Venancio Jimenez III
Sibelius Support | Sibelius Community
Who Can We Help Today?
vee.jimenez@avid.com

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Re: CONTACT SIBELIUS SUPPORT
Posted by Philip Woodroffe - 11 Apr 09:27PM
what options do I have to pay when renewing my license please?

--
macbook pro i7 non retina 2.9ghz 16gb ram 10.9.5 1TB SSD boot drive, 2tb storage drive on mavericks

sib 6.2.0 and sib 7.1.3 and 7.5.1 8.4

old macbook thingy! el capitan test computer with sibelius 6 7.1 7,5 (8 demo) and note performer.


sibelius choral and garitan personal orchestra.
(aria 4). east west symphonic east west symphonic orchestra with johnathan loving sound sets photoscore 7.2. note performer

musescore noteworthy melody assistant and virtual singer.

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Re: CONTACT SIBELIUS SUPPORT
Posted by philj - 18 May 04:41PM
Hi : I've just spent more than an hour going round in circles on Avid's website seeking help to change my registration for Sib 7.5 from a dead pc to a new one.

Each time I found a useful thread, it lead me back to the email link that Venancio supplied at the top of this thread :
http://avid.force.com/Support/RegistrationCaseCreation

The first time I was quite happy because it actually mentions Sibelius near the top of the page. I wrote my email explaining my problem, completed the name, email, phone no and activation id and then found that I couldn't send the email without completing further compulsory fields.

The first of those was Product type audio:video. That's easy but then the next field 'Product Level 1' only mentions Artist Suite. I never found any further mention of Sibelius so the email could not be sent.

How to proceed, please, Venancio ?

--
Philip Jackson
MuseScore 2.0.3 UbuntuStudio-16.04.1 64bit 32Gb ram, 3Ghz
(Sibelius 7.5.1 Windows 10 64bit)

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Re: CONTACT SIBELIUS SUPPORT
Posted by Laurence Payne - 18 May 04:51PM (edited 18 May 04:53PM)
You should be able to select 'Artist Suite: Notation and Scoring'. See attached screenshot. Sibelius then appears in the next field.


Vee has moved on. See this thread.

http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=712626&groupid=3&words=vee&name=
Attachment Capture.PNG.png (10K)

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Re: Contact Sibelius Support
Posted by philj - 20 May 03:16PM (edited 05 Jun 02:56PM)
Thanks Laurence. I see that that is what I should have done but it would be better if Sibelius was not hidden behind the name Artist Suite. I imagined Artist Suite was another Protools product.

But whether it was my email from that page of Avid's website which I completed with erroneous info just to get it away, or whether it was my post above which caught their attention - I do not know.

But I would like to say that I had rapid responses from Support advising me to contact Vicky with a real email address and another from Lorenzo telling me that he had removed my old machine and asking that I retry the activation.

And it worked perfectly. I would like to put on the record that the response from Support was both timely and effective for me even though their website was not too clever.


--
Philip Jackson
MuseScore 2.0.3 UbuntuStudio-16.04.1 64bit 32Gb ram, 3Ghz
(Sibelius 7.5.1 Windows 10 64bit)

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Re: Contact Sibelius Support
Posted by jngirwin - 10 Jul 07:03PM (edited 10 Jul 08:08PM)
I have been trying, without success, to track my order.

Each time I follow the link 'Track my Order' I get

"There’s a problem with this website’s security certificate"

This happens no matter how I approach the link.

It also happens with the other links on the same page.

Further, the form on the page
www.avid.com/webstorecontact
rejects, asking for a product name but there's no field for product name.

Order Number: 5274853


JNG Irwin

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Re: CONTACT SIBELIUS SUPPORT
Posted by frankdk - 01 Nov 12:17AM
My Sibelius 8.5 is a few months out of support. It has never worked properly, and carrying out the instructions in the manual often don't have the intended results.

Do I have to pay to help Avid fix their software?

Thanks.

Frank

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Re: CONTACT SIBELIUS SUPPORT
Posted by Laurence Payne - 01 Nov 11:19AM
It's a complex program. Some things will never be 'intuitive', and there are, indeed a few continuing bugs. But the fact that you succeeded in posting in this forum confirms that you can continue to receive advice, despite your contract having expired. Best if you start a new thread for a specific question though.

Yes, 'Paying to help Avid fix their software' is a reasonable description of how most commercial software works! You buy it 'as seen'. Updates, whether major ones at fixed intervals or smaller ones on a rolling basis, are chargeable.

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Re: CONTACT SIBELIUS SUPPORT
Posted by Richard L. Coble - 17 Jun 03:02PM
I am running Win 10 and have up-graded to Sib 8.6. I downloaded Sibelius Sounds 7 and installed it and chose it as the play back configuration, but I get no sounds by either the test button or playing a score. The Audio Engine option is Primary Sound Driver (DS).

Please Help.

Rich Coble

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Re: CONTACT SIBELIUS SUPPORT
Posted by Robin Walker - 18 Jun 02:06PM
> I downloaded Sibelius Sounds 7 and installed it and chose it as the play back configuration, but I get no sounds by either the test button or playing a score.

Rich Coble, please start your own thread with your issue, rather than hi-jacking a thread on a different topic. When you do, please attach screen-shots of the Sibelius dialogue windows "Playback Configuration" and "Audio Engine Options". The most likely cause of the issue is that the Sibelius Sounds sample library has not been installed: maybe you downloaded mistakenly the "Sibelius Sounds Updater" rather than the full product "Sibelius Sounds".

--
Sibelius 8.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: CONTACT SIBELIUS SUPPORT
Posted by jngirwin - 11 Jul 11:50AM
I have been trying, without success, to track my order.

Each time I follow the link 'Track my Order' I get

"There’s a problem with this website’s security certificate"

This happens no matter how I approach the link.

It also happens with the other links on the same page.

Further, the form on the page
www.avid.com/webstorecontact
rejects, asking for a product name but there's no field for product name.

Order Number: 5274853


JNG Irwin

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Re: CONTACT SIBELIUS SUPPORT
Posted by jngirwin - 11 Jul 11:59AM (edited 11 Jul 12:02PM)
My previous doesn't register as 'new'?

Should I sign in as 'Fred'?

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Re: CONTACT SIBELIUS SUPPORT
Posted by jngirwin - 11 Jul 12:57PM
Will this one work?

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Re: CONTACT SIBELIUS SUPPORT
Posted by Sam at Sibelius - 11 Jul 10:36PM
Hi - I'll ask the webstore team to take a look for you.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: CONTACT SIBELIUS SUPPORT
Posted by alfiosca - 16 Sep 09:33PM
sorry for my poor english
I have sybelius 7 and several registration id but no one work
A Pc Service formatted my pc and notepad to upgrade to w10 without disattivate my 2 registrations and I lost my Sybelius

I have several activation n° but no one work

please help me to retrive my Sybelius
regards
dr. Alfio Scaletta


--
Sibelius 7.1.3 + PhotoScore Ultimate
Yamaha Disklavier + yamaha Tyros3

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Re: CONTACT SIBELIUS SUPPORT
Posted by Mike Lyons - 25 Sep 08:41AM
Contact Avid's own registration support team, which is free for all registered users.

--
1.6GHz Intel i7 Quad core, Win 10 Pro, 8GB,7TB HDD, Scarlett 6i6, Sib 6.2,7.5, 8.4 NotePerformer, EWQLSO Plat, EWQLSC, Miroslav Phil, Harmony Asst, GPO4, GPO5, COMB2
Si me castigare vis, necesse est me intellexisse.

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Re: CONTACT SIBELIUS SUPPORT
Posted by Ingrid - 26 Sep 06:40PM
Hi @alfiosca,

May I please have your e-mail address so that I can create a case for you. You can message me by clicking on my name. Thanks.


Best regards,
Ingrid | Sibelius Support

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Re: CONTACT SIBELIUS SUPPORT
Posted by brett.r - 11 Oct 11:55PM
So I called Australian support, during their advertised assistance hours. No answer, message saying 'office unattended'. Then I called US support, during their office hours. 'You have called out of office hours'. I clicked on 'need help' on the avid website. 'Currently under maintenance'. Is there anyone working there? I have a registration issue.
Thank you.
--
Sibelius 8, Mac, Kontakt 5, EWQLSO

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Re: CONTACT SIBELIUS SUPPORT
Posted by Sam at Sibelius - 12 Oct 08:41AM
Hi Brett,

Sorry to hear this. I'll check with the team that manages the telephony to see if there's an outage. I'll also ask the support team to get in touch with you directly.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: CONTACT SIBELIUS SUPPORT
Posted by brett.r - 13 Oct 02:26AM
Thanks Sam. Miguel has been in touch and has sorted out my licensing issues. My app manager has never worked and he is looking into that also.

Brett

--
Sibelius 8, Mac, Kontakt 5, EWQLSO

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Messages in this thread

Contact Sibelius Support - Venancio @ Avid, 31 Aug 03:17PM
     Re: CONTACT SIBELIUS SUPPORT - Laurence Payne, 31 Aug 04:22PM
         Re: CONTACT SIBELIUS SUPPORT - Bob Zawalich, 31 Aug 04:38PM
             Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 31 Aug 05:05PM
                 Re: CONTACT SIBELIUS SUPPORT - Tony Wakefield, 29 Sep 10:44AM
                     Re: CONTACT SIBELIUS SUPPORT - Arnold Marinus Veeman, 03 Oct 02:39PM
                         Re: CONTACT SIBELIUS SUPPORT - Joe @ Sibelius, 03 Oct 02:49PM
                             Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 03 Oct 06:26PM
                                 Re: CONTACT SIBELIUS SUPPORT - Theorydoc, 06 Oct 06:53PM
                                     Re: CONTACT SIBELIUS SUPPORT - jonseagroatt, 22 Oct 11:53AM
                                         Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 23 Oct 12:34PM
                                             Re: CONTACT SIBELIUS SUPPORT - roberto, 24 Oct 09:40PM
                                                 Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 25 Oct 12:36PM
                                                     Re: CONTACT SIBELIUS SUPPORT - Jostein, 09 Feb 07:04PM
                                                         Re: CONTACT SIBELIUS SUPPORT - Venancio @ Avid, 13 Feb 04:16PM
                                                             Re: CONTACT SIBELIUS SUPPORT - Philip Woodroffe, 11 Apr 09:27PM
                                                                 Re: CONTACT SIBELIUS SUPPORT - philj, 18 May 04:41PM
                                                                     Re: CONTACT SIBELIUS SUPPORT - Laurence Payne, 18 May 04:51PM
                                                                         Re: Contact Sibelius Support - philj, 20 May 03:16PM
                                                                             Re: Contact Sibelius Support - jngirwin, 10 Jul 07:03PM
                 Re: CONTACT SIBELIUS SUPPORT - frankdk, 01 Nov 12:17AM
                     Re: CONTACT SIBELIUS SUPPORT - Laurence Payne, 01 Nov 11:19AM
         Re: CONTACT SIBELIUS SUPPORT - Richard L. Coble, 17 Jun 03:02PM
             Re: CONTACT SIBELIUS SUPPORT - Robin Walker, 18 Jun 02:06PM
                 Re: CONTACT SIBELIUS SUPPORT - jngirwin, 11 Jul 11:50AM
                     Re: CONTACT SIBELIUS SUPPORT - jngirwin, 11 Jul 11:59AM
                         Re: CONTACT SIBELIUS SUPPORT - jngirwin, 11 Jul 12:57PM
                             Re: CONTACT SIBELIUS SUPPORT - Sam at Sibelius, 11 Jul 10:36PM
                                 Re: CONTACT SIBELIUS SUPPORT - alfiosca, 16 Sep 09:33PM
                                     Re: CONTACT SIBELIUS SUPPORT - Mike Lyons, 25 Sep 08:41AM
                                         Re: CONTACT SIBELIUS SUPPORT - Ingrid, 26 Sep 06:40PM
                                             Re: CONTACT SIBELIUS SUPPORT - brett.r, 11 Oct 11:55PM
                                                 Re: CONTACT SIBELIUS SUPPORT - Sam at Sibelius, 12 Oct 08:41AM
                                                     Re: CONTACT SIBELIUS SUPPORT - brett.r, 13 Oct 02:26AM