'Crash on Start'

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Crash on Start - davidmorse47, 24 Aug 05:21PM
     Re: Crash on Start - Roy Moore, 24 Aug 05:25PM
         Re: Crash on Start - davidmorse47, 24 Aug 05:26PM
             Re: Crash on Start - Robin Walker, 24 Aug 05:32PM
             Re: Crash on Start - Roy Moore, 24 Aug 05:35PM
             Re: Crash on Start - davidmorse47, 24 Aug 05:38PM
                 Re: Crash on Start - Robin Walker, 24 Aug 05:54PM
                     Re: Crash on Start - davidmorse47, 24 Aug 05:57PM
                         Re: Crash on Start - Robin Walker, 24 Aug 06:00PM
                     Re: Crash on Start - Robin Walker, 24 Aug 05:58PM
                         Re: Crash on Start - davidmorse47, 24 Aug 05:59PM
                             Re: Crash on Start - davidmorse47, 24 Aug 06:02PM
                                 Re: Crash on Start - Robin Walker, 24 Aug 06:08PM
                                     Re: Crash on Start - Mike Lyons, 24 Aug 07:58PM

Crash on Start
Posted by davidmorse47 - 24 Aug 05:21PM
My freshly installed Sib 8 crashes immediately on startup. Even after uninstalling and reinstalling, it crashes instantly.

Help anyone?
Attachment Capture.PNG.png (538K)
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Re: Crash on Start
Posted by Roy Moore - 24 Aug 05:25PM
You need to give info about your O/S to get specific help.

--
Roy Moore
London UK (2016)
Sib 7.5,8.4.1 -Win 10 pro x64 8gb ram,512gb SSD
Laptop Win 10 pro x64-32gb ram 512 ssd 750 hd
Various East West, Hollywood Strings, Note Performer



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Re: Crash on Start
Posted by davidmorse47 - 24 Aug 05:26PM
Windows 10
i7 4790K
16GB DDR3
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Re: Crash on Start
Posted by Robin Walker - 24 Aug 05:32PM
This is probably an issue with the Windows Device Drivers for the sound hardware: they are probably out of date after the PC was updated to Windows 10.

Please open Windows "Device Manager", and expand "Sound, video and game controllers". For each item in turn in the list:
- note down the full name as displayed;
- right-click and choose "Properties";
- in "Properties", click tab "Driver";
- note down the "Driver Date" and "Driver Version";
- report back to us on the names, dates, and version numbers of each device.

Pay NO ATTENTION to Device Manager if it tells you that device drivers are up to date: in most case it has no way of knowing.

When we see the information from above, we can advise further on a course of action.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Crash on Start
Posted by Roy Moore - 24 Aug 05:35PM (edited 24 Aug 05:38PM)
Deleted.


--
Roy Moore
London UK (2016)
Sib 7.5,8.4.1 -Win 10 pro x64 8gb ram,512gb SSD
Laptop Win 10 pro x64-32gb ram 512 ssd 750 hd
Various East West, Hollywood Strings, Note Performer



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Re: Crash on Start
Posted by davidmorse47 - 24 Aug 05:38PM
High Definition Audio Device - 10/29/15 v10.0.10586
NVIDIA High Definition Audio - 5/10/2016 v1.3.34.15
NVIDIA Virtual Audio Device (Wave Extensible)(WDM) - 4/12/2016 v1.2.40.0
USB Audio CODEC - 10/29/2015 v10.0.10586.0
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Re: Crash on Start
Posted by Robin Walker - 24 Aug 05:54PM
> High Definition Audio Device - 10/29/15 v10.0.10586
> USB Audio CODEC - 10/29/2015 v10.0.10586.0

OK, I need extra information on those two, as those are generic drivers that do not identify the product.

Please go back into Device Manager, select the device, then go to Properties, then tab Details. In the "Property" pull-down, select "Hardware IDs", then copy the "Value" information into your next post. Repeat for both devices.

Also, please do:
- Start -> All Apps -> Avid -> Sibelius User Data;
- in the folder that opens, open sub-folder "PlogueEngine";
- in "PlogueEngine", open file "PlogueEngine_x64.log";
- copy the contents of the log file, and paste into your next post.

Thanks.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Crash on Start
Posted by davidmorse47 - 24 Aug 05:57PM
HD Audio Device: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1043860B&REV_1003

​USB Audio CODEC: USB\VID_08BB&PID_2902&REV_0100&MI_00
​


I:0x 710:12180:2549557:C:\Users\David Morse\AppData\Roaming/Avid/Sibelius/PlogueEngine/PlogueEngine_x64.log opened on: Wed Aug 24 13:21:18 2016
I:0x 710:12180:2549557:-------------------------------------------------------------------------------
I:0x 710:12180:2549557:Checking reWire lock path: C:\Users\David Morse\AppData\Roaming/Avid/Common/sibelius.rewire
I:0x 710:12180:2549557:Instance::init() 0x000000001441B7E0 in
I:0x 710:12180:2549557:DSPInfo ctor
I:0x 710:12180:2549557:PpqEpsilon:0.000377929
I:0x 710:12180:2549557:Using SampleRate:44100
I:0x 710:12180:2549557:Using BufferSize:512
I:0x 710:12180:2549557:Instance::init() 0x000000001441B7E0 out
I:0x 710:12180:2549557:Number of physical cores : 4
I:0x 710:12180:2549557:Using PortAudio V19-devel (Plogue) (built Aug 18 2016 12:03:39)
I:0x 710:12180:2549557:Initialising Devices...
I:0x 710:12180:2549557:-------------------------------------------------------------------------------
I:0x 710:12180:2549599:INFO: ASIO names[0]:ASIO4ALL v2
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Re: Crash on Start
Posted by Robin Walker - 24 Aug 06:00PM
> I:0x 710:12180:2549599:INFO: ASIO names[0]:ASIO4ALL v2

Please temporarily uninstall ASIO4ALL, and see whether Sibelius then launches.

If you re-install it, make sure that it is the latest version from http://www.asio4all.com/

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Crash on Start
Posted by Robin Walker - 24 Aug 05:58PM
Some more questions:

- are there any VSTs installed that Sibelius is trying to link to?
- check the contents of

C:\Program Files\Avid\VSTPlugins

and report on any file found there.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Crash on Start
Posted by davidmorse47 - 24 Aug 05:59PM
No files in that folder.
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Re: Crash on Start
Posted by davidmorse47 - 24 Aug 06:02PM
It opens. Thank you. ASIO4ALL is the driver for FL Studio, so Sibelius/FL users should know there is a driver problem when using those programs.

This problem also happened with Sib 7 First, but only when trying to open it in 64bit mode. 32 worked fine.

Anyhow, all good. Thanks.
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Re: Crash on Start
Posted by Robin Walker - 24 Aug 06:08PM
Sibelius should be fine with ASIO4ALL, provided the version of ASIO4ALL is up-to-date from http://www.asio4all.com/

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: Crash on Start
Posted by Mike Lyons - 24 Aug 07:58PM
That may be because Sib 8 is 64bit only!

--
Win 10 Pro, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.3 NotePerformer, Miroslav Phil, Harmony Asst, GPO, COMB2, EWQLSO Plat, EWQLSC,
Si me castigare vis, necesse est me intellexisse.
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Messages in this thread

Crash on Start - davidmorse47, 24 Aug 05:21PM
     Re: Crash on Start - Roy Moore, 24 Aug 05:25PM
         Re: Crash on Start - davidmorse47, 24 Aug 05:26PM
             Re: Crash on Start - Robin Walker, 24 Aug 05:32PM
             Re: Crash on Start - Roy Moore, 24 Aug 05:35PM
             Re: Crash on Start - davidmorse47, 24 Aug 05:38PM
                 Re: Crash on Start - Robin Walker, 24 Aug 05:54PM
                     Re: Crash on Start - davidmorse47, 24 Aug 05:57PM
                         Re: Crash on Start - Robin Walker, 24 Aug 06:00PM
                     Re: Crash on Start - Robin Walker, 24 Aug 05:58PM
                         Re: Crash on Start - davidmorse47, 24 Aug 05:59PM
                             Re: Crash on Start - davidmorse47, 24 Aug 06:02PM
                                 Re: Crash on Start - Robin Walker, 24 Aug 06:08PM
                                     Re: Crash on Start - Mike Lyons, 24 Aug 07:58PM